Discover what it feels like to stay in paradise with the Flamingo Cancun Resort. A true oasis of relaxation, perfect for a delightful break with family, your partner and with friends, right along the beach front.

This hotel in Cancun, Quintana Roo, has been designed to ensure a completely exclusive stay: 7 different types of room, swimming pools with a floating bar, spa, jacuzzi, massages, kid’s club, entertainment for all ages, gym, sports, events room, wedding planning, free Wi-Fi, European package, all-inclusive packages, not to mention the delicious food that we prepare. The La Fuente buffet restaurant serves a wide range of international dishes next to the main swimming pool. If you wish to enjoy some exquisite lobster with the waves crashing in the background, our Albatros restaurant located at the foot of the beach will take your breath away.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 13 miles

Property Information

Year Built: 1985
Last Renovation: 2008
Accessible rooms: 1
Floors: 6
Total rooms: 260

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Bellman Charges - $3.00 (Per Person / Per Stay), Maid Charges - $2.00 (Per Night) and Waiter Charges - $1.00 (Per Person / Per Night) will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory From now on, the front desk staff will request at the check-in a deposit for the amount of $100 USD or its equivalent in Mexican pesos per room, per stay for services with extra cost that the client may request, or as a guarantee for damages to furniture, facilities, etc. If not required, this deposit will be returned 100% on the check-out day.
Advisory The state of Quintana Roo will be charging a sanitation tax of $6.50 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Current Renovations: Description: The hotel management are working on the renovation in the decoration (furniture, the color of the walls and fabrics) of all the rooms.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: In an effort to protect the vacation and tranquility of our adult clients, we are not accepting students, spring-summer breakers or unaccompanied young people.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:

Room taxes are included in vacation price.

Minimum night stay restrictions may apply.

Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 4613 reviews
  • 5.0 star tripadvisor rating
    Best Starbucks Service

    Every morning, Eneyda has made us the best iced coffee before our walk on the beach. She is very understanding and speaks good English. Highly appreciated during the warm days. Eneyda was very kind to us!

    Jan 28, 2023
  • 2.0 star tripadvisor rating
    Frustrating experience from the first 15mins

    Booked a room to accommodate a family and was given a room with one King-sized bed next to a loud bar. Was told nothing else was available during our 5 night stay. The food was boring, few choices, and the buffet repeated the same offerings every day. Most disappointing of all was the staff. They all seemed to hate working there and looked miserable. Unhelpful and did their best to ignore guests needs. I did not take to negative reviews seriously (thought I could be flexible). I wish I had booked anywhere else!

    Jan 28, 2023
  • 5.0 star tripadvisor rating
    Great stay

    We got Starbucks everyday !!! We where helped by Eneyda or Carolina and they where both amazing. Also Marlen at the front desk was very helpful and gave us a tour to check out the suites and the pools (which we thought there was a but there are 2) close access to the beach plus close distance to the hotel zone with the clubs and some of the best restaurants.

    Jan 27, 2023
  • 1.0 star tripadvisor rating
    Unwelcoming

    I have to say never left before a negative review, but... By the whole staff with only one expection we feelt un wanted, judged and looked down. Never ever would come back but even unsure if I would come back to Cancun. We have not ever purchased an all inclusive holiday only with breakfast simply because we have breakfast and then leave for the day. We did have a few drinks from the bar and only once dinner at this hotel but let me tell you the staff as soon they saw our bracelets that is not the all inclusive one they just give faces look down and tell you multiple times to make sure you know is room charge. At our check out again when realised my Husband speaks English smile dissapired and wasn't a ward bye but the next customer Spanish the girls behind desk as soon she hear the speak Spanish she just smiled with joy. I am not gonna say the word but there are some serious issues how they treat different guest. The housekeeping hmm after the first cleaning I did not want another one they took towels leaving one really wet one on the floor so we had to get others ones. The last night when decided to get dinner there they came up to us 3 different times disturbing us while eating for our room number. Not to mention if you don't speak Spanish it is an issue cause again they will look down on you and stop smiling. Me personally I speak but my husband does not, but they all do. Everywhere you go they'll speak Spanish and because I speak I will say when you go on a tour same they even will ask are you sure you don't speak Spanish common just a little bit as they will explain everything first in Spanish very in detail but when comes to say in English is not even half the same details and they will think they speak English but half of it are Spanish words turning it into English. So very unpleasant experience hotel staff wise. On the good note is close to a nice beach and breakfast was nice with quite a selection too choose just the greating at the door was unpleasant as always...

    Jan 26, 2023
  • 1.0 star tripadvisor rating
    Stay clear

    This place has the worst food Iv ever eaten and Iv served in the British forces and have been deployed to the worst places on this earth, so when I say the food is bad I really mean it Staff are rude unless you tip them then they are your best friend This is 100% not a 4* hotel is more like 2* if I’m honest, if done 4*/5* hotel and this place is very far from that Anyways o my thing that’s saved this trip is the beach front room and the weather If you wanna have a better experience then book next door at the Hyatt it’s like a palace 5* all day long

    Jan 25, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319