Location
Cancun - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: In an effort to protect the vacation and tranquility of our adult clients, we are not accepting students, spring-summer breakers or unaccompanied young people.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Best Starbucks Service
Every morning, Eneyda has made us the best iced coffee before our walk on the beach. She is very understanding and speaks good English. Highly appreciated during the warm days. Eneyda was very kind to us!
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Frustrating experience from the first 15mins
Booked a room to accommodate a family and was given a room with one King-sized bed next to a loud bar. Was told nothing else was available during our 5 night stay. The food was boring, few choices, and the buffet repeated the same offerings every day. Most disappointing of all was the staff. They all seemed to hate working there and looked miserable. Unhelpful and did their best to ignore guests needs. I did not take to negative reviews seriously (thought I could be flexible). I wish I had booked anywhere else!
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Great stay
We got Starbucks everyday !!! We where helped by Eneyda or Carolina and they where both amazing. Also Marlen at the front desk was very helpful and gave us a tour to check out the suites and the pools (which we thought there was a but there are 2) close access to the beach plus close distance to the hotel zone with the clubs and some of the best restaurants.
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Unwelcoming
I have to say never left before a negative review, but... By the whole staff with only one expection we feelt un wanted, judged and looked down. Never ever would come back but even unsure if I would come back to Cancun. We have not ever purchased an all inclusive holiday only with breakfast simply because we have breakfast and then leave for the day. We did have a few drinks from the bar and only once dinner at this hotel but let me tell you the staff as soon they saw our bracelets that is not the all inclusive one they just give faces look down and tell you multiple times to make sure you know is room charge. At our check out again when realised my Husband speaks English smile dissapired and wasn't a ward bye but the next customer Spanish the girls behind desk as soon she hear the speak Spanish she just smiled with joy. I am not gonna say the word but there are some serious issues how they treat different guest. The housekeeping hmm after the first cleaning I did not want another one they took towels leaving one really wet one on the floor so we had to get others ones. The last night when decided to get dinner there they came up to us 3 different times disturbing us while eating for our room number. Not to mention if you don't speak Spanish it is an issue cause again they will look down on you and stop smiling. Me personally I speak but my husband does not, but they all do. Everywhere you go they'll speak Spanish and because I speak I will say when you go on a tour same they even will ask are you sure you don't speak Spanish common just a little bit as they will explain everything first in Spanish very in detail but when comes to say in English is not even half the same details and they will think they speak English but half of it are Spanish words turning it into English. So very unpleasant experience hotel staff wise. On the good note is close to a nice beach and breakfast was nice with quite a selection too choose just the greating at the door was unpleasant as always...
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Stay clear
This place has the worst food Iv ever eaten and Iv served in the British forces and have been deployed to the worst places on this earth, so when I say the food is bad I really mean it Staff are rude unless you tip them then they are your best friend This is 100% not a 4* hotel is more like 2* if I’m honest, if done 4*/5* hotel and this place is very far from that Anyways o my thing that’s saved this trip is the beach front room and the weather If you wanna have a better experience then book next door at the Hyatt it’s like a palace 5* all day long