Hotel Promotions
Save up to 40%.

Discount already included in your package price.

Applicable Dates:
Booking Dates: 10 Sep 2018 to 31 Dec 2050
Travel Dates: 10 Sep 2018 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
OnSite Dining
  • Various Lounges/Bars
    Decco Bar
  • Various Restaurants
    Salammbo Restaurant - contemporary international cuisine.
On-Site Amenities
  • Elevators
  • Lounges/bars†
  • Meal Plan Type: European Plan†
  • Restaurant†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 1675 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Service personnel

    At the grand Fiesta hotel , Fernando and Gabriel did the best work to rectify the coffee machine for me and fix the air conditioning unit . Thank you both so very much for your kindness and hospitality during my stay at your hotel. Fernando and Gabriel are the best

    Dec 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A great place

    The hotel staff is amazing. I went to the Spa for a massage. It was incredibly good. Ms. Jazmin is a terrific massage therapist and knows her stuff. Highly recommend her and this hotel. The location the service and the food is great.

    Nov 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful experience

    The entire customer service was absolutely excellent from the front staff to the concierge service as well, the breakfast staff on the 16th floor from Victor to Sahira, and Monserrat were absolutely amazing and very attentive. Absolutely we will return here. Great work to everyone here. 👍🏼💯🇲🇽 OK perfect.

    Nov 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exceent hotel in a great location.

    This was an excellent hotel in a great location. It's on the edge of La Reforma across from the Chapultec park. I liked not having to be on La Reforma with the ability to quickly walk there. The hotel was in great shape and their food and drinks were a very good value.

    Oct 26, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Ok rooms, terrible room service.

    The room service is basically a fight for survival. We had two rooms, stayed here for business. Unless you call 5 times the room service doesn’t arrive, or arrives with wrong items.

    Oct 24, 2025
Hotel Advisories
  • AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 21
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319