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Resort Details
- Various Lounges/BarsDecco Bar
- Various RestaurantsSalammbo Restaurant - contemporary international cuisine.
- Elevators
- Lounges/bars†
- Meal Plan Type: European Plan†
- Restaurant†
- Please contact the hotel for additional information.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1718 reviews
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Apr 09, 2026Loved the visit at the Grand Fiesta Americana
I had a lovely visit at Grand Fiesta Americana. The breakfast was absolutely delicious, with a great variety to choose from. The bakery items were especially impressive—everything taste fresh and high quality. The fruits were also very fresh and full of flavour. What really stood out was the guest service, which was excellent throughout my stay—friendly, attentive, and always helpful. Overall, a great experience and I would definitely recommend it.
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Apr 05, 2026
Great Hotel and Perfect Location
We stayed at this hotel for a few nights and had a great experience. The staff was very friendly and professional. Our room had an amazing view of Chapultepec, and it was clean and spacious. I visited the spa with my daughter for a massage and was very good. Alexa and Jazmin hosted our visit and the service was exceptional. Overall we enjoyed our time at the hotel. The location is unbeatable and the surroundings felt safe.
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Apr 05, 2026Money was stoked
Bad experience, money was stolen from inside my bedroom closet. I filed a report and they never resolved anything.
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Mar 17, 2026
Amazing stay near Chapultepec Park in Mexico City.
My stay at this hotel was amazing. The staff were professional, helpful, and friendly —an exceptional experience. The concierge was very helpful providing excellent recommendations and great directions for getting around the city. The restaurant was great and had a nice selection of dishes; the food was delicious with perfect portions, and the waitstaff provided excellent service. The room I stayed in was very comfortable, clean, and well-maintained at all times, and had a spectacular view of Chapultepec Park. I would definitely return to this hotel on my future visits to Mexico City.
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Feb 25, 2026
An enjoyable stay in a good hotel
This hotel is out of the centre, with the huge Bosque de Chapultapec a stone’s throw away. We used Uber to get around; while this was easy and not expensive, it could be very slow due to heavy traffic. The nearest metro is a fair walk from the hotel, so the hotel less convenient than some others, if using public transport. We stayed in a spacious Club Room with a view towards the Castillo de Chapultepec. Our room was well serviced twice daily. We needed a second desk chair and this arrived very quickly. There was a problem with the aircon in our room - also dealt with promptly. We were able to enjoy the Club Lounge where breakfast is served and, each evening, there are drinks and a small food buffet. The lounge service was good, although some of the lounge staff had limited English. The hotel reception staff had good English. When we checked in we asked for a local map which we think essential for visitors to Mexico City. The map we were given was very poor; it was fortunate that we found a much better map in our guidebook. We did, of course, also use Google Maps for directions.
- AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.