Fiesta Americana Cozumel is the ideal place to strengthen your relationships and emotional connections. You and your loved ones will share unique and unforgettable moments throughout the resort, creating many new cherished memories and stories to tell. As your room, meals, drinks and all activities are included for your entire stay, your visit is sure to be carefree and memorable. Set back from Cozumel’s town of San Miguel in a picturesque seaside spot surrounded by lush tropical forest, the hotel keeps you away from the hustle. The resort, full of life and colors, is ideal for relaxing, snorkeling, diving, or simply kicking back and enjoying time with your family. Savor incredible cuisine in a variety of restaurants. You’ll also enjoy our special rooms, some with private plunge pools, suites with ocean views, our Fiesta Kids Club and a movie theater. Amazement and family fun abound, with activities for everyone. Every member of your family will have unforgettable days and nights.
Location
Cozumel, MexicoProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3102 reviews-
BEWARE!! Not as Advertised!!
Upon entering our rooms, I immediately noticed a free-standing, crooked, miniature refrigerator exposed to the details of the room, no television, foggy windows, an L-shaped curtain rod above the bathroom area, curtains to conceal the bathroom area, holes in the curtains, dirt on the walls, dirty ceiling fan, rusty table lamps and low water pressure in the sink and shower. While exploring the property, I noticed the advertised pool had been completely gutted and blocked off for reconstruction. The advertised beach was not a beach at all. There was no access to the Explorean property or the adjoining property to the beach. There is sand leading up to a cement wall, and beyond the cement wall is drop-off, proceeding with bulldozer rocks and then the ocean, however, there is no access to the ocean. "Beach - noun - a strip of land covered with sand, pebbles, or small stones at the edge of a body of water, especially by the ocean" On Saturday, September 29, 2024, our group decided to participate in the Nexus excursion. Today’s excursion entailed tequila tastings, seal watching, and a lounge at a beach. Upon meeting the tour guide, he told our group the excursion was a quick 10-minute walk, hesitant we were, we agreed to the 10-minute walk. The “10-minute” walk turned into a 30-minute walk in 90-degree temperatures, a guest getting stung by a bee, a guest falling and breaking his thumb, along being stuck in a downpour of rain and wet undergarments and clothing. Instead of walking 30 minutes back in the heat, the group requested a taxi back to the resort. Unfortunately, the taxi had to make 2 trips to pick up the entire group up.
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Would never return/cancelling Fiesta Americana Rewards Program
When we arrived at Fiesta Americana Cozumel, we were put on the 4th floor. We were not even told about the Fiesta Rewards member floor on 7. We were not told anything about coffee and pastries on the 7th floor every morning. We found out the 3rd day. We were not told anything about concierge. We were just directed to our room by the bellhop. We get to the room and the latch was completely broken off the door, screws pulled out, like someone had forced the door open. The toilet seat was also broken, twisting around. And orange stains on the pillow cases. We politely asked for another room and was told to wait until the next day because the 7th floor room King suite they were planning to switch us to was dirty and still occupied. So we waited and someone came and drilled new holes and a lock on the 4th floor door. They left the screws inside the door frame because they could not get them out . The next morning we were told to come down and get our new room. We were told the room was not ready and to check out and bring our luggage downstairs so another family could have our room on the 4th floor, so they wouldn’t get mad and complain. So very disrespectful. I just had a baby. I asked this hotel did they expect me to pump my breast milk in the public bathroom until my room was ready on the 7th floor?! This was at 7am. We did not get our new room until 2pm. And was finally told we could stay in the 4th floor room until the 7th floor was ready. Whatever they told us…someone else came along and told us different. Lie after lie. We were told the first day…yes, we will switch your room if you wait because they rooms are dirty on the 7th floor but we will put you in a suite king. When we came down the next day, that man wasn’t there and they wanted to put us on the 6th floor in a regular king room. After much discussion, we ended up on the 7th floor (718) in a regular king room. That was not what we were told. At that point, we should have left the resort. It was so disappointing and I felt discriminated against because they felt another arriving family should not have to suffer but we should? And wait with our luggage on day 2 after we reported a problem the first day? Unreasonable. The female front desk manager was argumentative and did not care to help, citing she was too busy to come out and fix the issue…having another woman tell us to bring our luggage down. Day 2 when we finally got a regular king room on the 7th floor, there was no lock on the sliding glass door. Unbelievable. A woman came with a drill and physically made a hole and drilled a latch on the sliding glass door to the balcony. My husband booked the romantic dinner 3…whatever that is..because no one could tell us exactly and we told all of this to the food and beverage manager as well as the front desk manager. So the chef came out the night before and personally asked us what we would like for the romantic dinner. I am vegetarian and pescatarian but no meat. He suggested shrimp and lobster and I agreed. My husband agreed on filet mignon and shrimp and the chef was awesome. He wrote it down and repeated it. The following night we came to our dinner, the waiter said I was only getting lobster and my husband was only getting filet mignon. We politely told him we had already discussed this with the chef. We asked to see the menu for the romantic dinner 3, in writing, and was told there wasn’t one. 60,000 points wasted because they wanted to argue with us. I asked what drinks were served with the romantic dinner. The waiter said red or white wine. Everyone in the restaurant had a choice of red or white wine. Why are we paying so much extra? Why would we be paying for a romantic dinner drink of red or white wine that everyone gets included at this “all inclusive” resort? It was so disappointing. Each time the waiter “left” the table to go speak to the manager, he would take something back with him. Like the champagne. Or the 2 small signature drinks with a tiny bit of juice a cherry inside. We ARE NOT THIEVES. It was insulting and rude to clear the table as we were sitting there waiting on an answer from whoever he went to speak to about our situation. The staff showed zero respect. Politely WAIT until we leave the table to remove whatever you felt was of value. We are GUESTS. We left and a food and beverage manager, Jorge, followed us downstairs, and offered to make it up to us. At this point, after so much frustration, because this is a vacation, not a debate, we said no thank you. Jorge paid for our taxi to the airport the next morning and we will never return. We would like to cancel our fiesta rewards membership gold. We were treated like it meant nothing. There were two women we met on the 7th floor walking around with VIP wristbands but we were treated like trash. We were lied to. Told the fiesta America rewards floors were actually 5-7. If that is the case…why were we put on 4? This was the most unpleasant stay I have ever been to. Had it not been for the hurricane, we would have flown home the 3rd day. I can’t say enough how disappointed I was in the front desk staff. They even asked us “well who’s your concierge?” We were not aware that even existed. We went to the concierge desk and they would not even speak to us. They directed us back to the front desk. Apparently everyone knew what we were going thru, especially with the room, being asked to “check out of a room we paid for to let another family check in so they would not complain.” Indecent behavior. Thank you for allowing me to provide feedback.
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Terrible stay away
This is a hotel to avoid unless you're looking for a very poor experience and don't mind a 2-Star experience. We booked a suite with a plunge pool. The pool couldn't be used for the first two days because it wasn't clean and despite asking for it to be cleaned 4 times, it was only done properly on the 3rd day. Just swimming with dead bugs and the room was also filled with dead bugs all in the shower and all across the windows. Clearly, it hadn't been properly cleaned in a long time. The wider hotel is generally run down and in need of modernisation. The worst part of the hotel is management, which is nonexistent. The General Manager (Walter Cordova) won't speak to guests, they are too busy, and in compensation for the awful service, they offered basic resort credit (for an all-inclusive resort). The wider staff try very hard and are really pleasant and nice people. But if you have a problem, don't expect any resolution as management is non-existent. Please see the pictures which include a cockroach running around the Asian restaurant, dead flies in the shower, and rusty curtian pool that went into my hand.
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Good place
Great place to stay. Beware or the pool, floor is broken and dangerous for injuries. Pool doesnt seem very clean either. All services were good. Great staff and cleanliness. Some problems with reservations for dinner, but we had other easy options.
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Great vacation at Fiesta Americana.
Great property at a wonderful location with a dedicated and hard working staff. My wife and I had a blast staying at Fiesta. Ther people work tirelessly on making your experience memorable. Good choice of restaurants. Breakfast buffet, cevichery and Mexican restaurant are great. Asian was Ok, not bad but not great. We love to snorkel so it was perfect for us. Cozumel best snorkeling right off the beach. Cabanas and drinks delivered right to you is also a great convenience. Definitely would visit again and many thanks to al the workers that make that experience great.