Resort Details
- Various Lounges/BarsKahakai Bar
Luana's Lounge - Various Restaurants
Brown's Beach House Restaurant
Binchotan: Bar + Grill
Brown's Deli
Hale Kai Restaurant
The Orchid Court
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Airport shuttle service†
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Bicycle rentals†
- Business services†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Airport shuttle service†
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children programs†
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available
- Parking†
- Pets allowed†
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas†
- Business Services†
- Internet Access†
- Full service Wedding department on property. Weddings small or large can be arranged. Banquet services available. Reception facilities, entertainment can be arranged.
† Fees may apply
- Bike rental †
- Children's program, onsite †OPTIONAL KEIKI ALOHA CHILDREN'S PROGRAM - fee applies, payable directly to hotel.
This program is available for children ages 5-12 years of age. Supervised activities include lei making, petroglyph hikes, tennis, beach activities, storytelling. - Direct access to a beach
- Fitness center on-site †Features the lastest in fitness equipment with views of the expansive lawn and pool beyond. Other fitness activities include daily seaside yoga, pool aerobics, and more. Some activities may incur additional cost, payable to hotel directly. Please consult with hotel upon arrival for specifics.
- Golf location (onsite/nearby) †36 Holes
- Hot tub2 Outdoor Hot Tubs
- Non-Motorized Water Sports †boogie boards, view boards, canoes, kayaks, floatation devices
- PoolThere is 1 pool on site. 10,000 square foot heated free-form pool on the oceanfront with 20,000 square foot sundeck.
- Sauna
- Spa †Spa Without Walls is a full service facility with private outdoor venues that allow the natural beauty and healing properties of Hawaiit to contribute to your wellness treatment. Indoors, there are treatment rooms, a steam room and separate dry sauna.
- Steam bath
- Tennis court †There are 10 tennis courts onsite. There are 7 lit tennis courts onsite.
- Golf †Golf Course located within 5 Miles of Property.
- On-site EntertainmentGATHERING OF THE KINGS POLYNESIAN FEAST (Luau)
Introducing the Big Island’s newest Polynesian Feast
The Fairmont Orchid and Island Breeze Productions announce a partnership that combine the Big Island’s finest cuisine with its most spectacular Polynesian production.
Every Saturday, guests are invited to gather for an evening that begins under the stars dining on culinary treasures from Hawai’i, Tahiti, New Zealand and Samoa on the beautiful grounds of The Fairmont Orchid at Plantation Estates.
Using a fusion of both traditional Polynesian and modern dance choreography, the dancers of Island Breeze retell the story of the settlement of the Pacific. Displayed in its fullness is the mana (power) of the ali’i (chiefs) and how each would be forever linked to the one star that guided them.
Reservations may be made directly with the Hotel Concierge at 808-885-5778.
Hula dancing and Hawaiian trio perform nightly at Brown's Beach House
- Marine Sanctuary of Kealakekua Bay
- Mauna Kea Observatory
- Parker Ranch
- Volcano
- Other Local AttractionsScuba, snorkeling, hiking, shopping, helicopter tours, kayak tours, ATV, whale watching, fishing
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6217 reviews
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Dec 30, 2025Nice property but mediocre service and food/drink options
I have been at the resort the past few days. On the plus side it is a beautiful area with a nice view, ocean access and (for this time of year) plenty of beachfront and oceanfront lounge seating. Where it falls short is the service quality and enthusiasm, especially at the price point. The main issue is a lack of food and drink options. Throughout the day there is a long wait for drinks and food to be delivered to lounge areas — largely because the wait staff is hard to find and then the (very few) bartenders are servicing too many people. There are just a couple of places to walk up and get food (a taco truck and a deli) but there are long lines there, too. In the evening there is a good, but VERY expensive seafood restaurant on the property (which a family can’t eat at every day) and then one Asian fusion restaurant. Even in the morning they inexplicably have coffee out only before 7AM. Long story short, it’s beginning to get frustrating trying to track down and then wait for food and drink that should be abundant (for purchase, as this is not all inclusive) at this price point. Beyond that, service has not been particularly friendly and welcoming. No welcome drink when you arrive. Little attention given to you while you’re here. It all feels like everyone is going through the motions.
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Dec 30, 2025
Rundown
The hotel grounds were very nice. The room itself and hallways etc. were a little rundown. Our bathroom was very dirty. We spoke with the front desk who told us that management would call that day to discuss. They also said they would deep clean that day while we’re out. Neither of these promises were kept. She told us the hotel was old and it was to be expected. We love old hotels but they still need to be clean, especially when paying the amount we paid. The hotel is quiet and relaxing. Definitely an older crowd and not the place to go if you want nightlife. We personally enjoyed the quiet.
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Dec 25, 2025Great service, stunning property and incredible trip
I would like to begin this review by highlighting Samson aka Sam at the pool. Never had I experienced someone be so kind, hospitable and welcoming to my family. In fact, some of the other families we met on this trip were also talking about how special he is and that he personally made little gestures to provide incredible service and attention to them as well. Kristian at the lobby lounge also stood out for his incredible service and made us feel special. We would watch the sunset from there almost every night and he was by far the best server we had the entire trip. The property is stunning, the bay is perfect for kids to paddleboard and snorkel. The breakfast buffet is a little lacking and I wish the browns convenient store had more food options and was open later but besides these minor issues this hotel is a special place. Thank you for everything Fairmont and until next time, mahalo.
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Dec 22, 2025
Wonderful experience most definitely recommend!
Amazing hotel and great spa with clean and friendly staff who will take care of you from the moment you step in the hotel till the last minutes of your stay. Special thanks to Kealoha at the spa who will make your spa experience memorable and comfortable. She also answered all the questions I had and explained the treatment as she went. 100% recommend!
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Dec 21, 2025Almost perfect with one area needing improvement.
The Fairmont Orchid did not disappoint in delivering “the Fairmont Way “. As I have grown to expect from Fairmont hotels, a level of service, kindness, and professionalism, were all evident from the Valet staff to the front desk to housekeeping, the restaurant staff, and in particular the pool staff. I truly don’t know how Fairmont does it but they make you feel like family. The employees seem genuinely happy to be at work and make you feel that “Ohana” feeling… it’s truly a wonderful thing. Where I feel the hotel gets a small question/ding is on the quality of the food. Except for the bar/poolside food the rest of it was relatively average. For the quality of the hotel and the price point i feel you have every right to expect exceptional.. Had it not been for the gold lounge (which was wonderful in every way, including breakfast and a great staff) we felt the other restaurants were a bit below average. The service makes up for a lot, but I’m surprised based on my experience at other Fairmont's that the food was not better. We did book an oceanfront suite which was spectacular and the spa experience as well as the cabana rental on the ocean was very special. There’s a lot right about this hotel and I would certainly encourage anybody to go however, I also would encourage the hotel to look at the food quality and see how they might be able to do better.
- AdvisoryPrices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
- AdvisoryA minimum Self-parking fee of $40 and Valet-parking fee $60 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Holiday cancel penalty applies when any portion of reservation falls under holiday period, including all stay-throughs.
Minimum night stay requirements may apply to your reservation.
A major credit card imprint is required upon check-in with the front desk before signing privileges on incidentals will be extended. At the time of check-in, the front desk will also pre-authorize the credit card for incidentals based on the length of stay.
Convention attendees cannot book this property for their convention stay, they must book through the proper convention source. Convention attendees that violate this policy will be responsible for paying any higher rates and may not be eligible for any promotional offerings.
Room taxes are included in vacation price.
Room requests are not guaranteed and are based upon availability at check-in.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel-imposed resort fee inclusions:
- Wellness classes. Weekly wellness activity calendar available at fairmontorchid.com
- Shuttle bus service within the Mauna Lani Resort.
- Golf Valet. Handling and storage of personal golf clubs during your stay.
- Branded reusable water bottle for each registered guest per stay, to be filled at purified water stations located throughout the resort.
- Coffee and tea service in the lobby between 5:00 a.m. and 6:30 a.m. (New)
- Hawaiian Cultural Classes & Resort Activities. Weekly activity schedule available at fairmontorchid.com.
- RunGo guided tours. (NEW)
- Lei greeting upon arrival.
- Snorkel equipment rental for one hour (available to each guest, per day—resort use only). Guests who purchase Fun & Sun passes may sign out snorkel equipment multiple times per day.
- Pool amenities (sunscreen, water, and fruit service).
- Washer and dryer usage, including product. (NEW)
- 45-minute photo session with Pacific Dream Photography. Reservations required. Photos available for purchase.
The Resort Experience Fee will not include overnight valet or self-parking. Nightly parking charges will be:
Self-Parking: $38.00 plus tax
Valet-Parking: $45.00 plus tax
- Pet Policy : Pets Allowed