LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Resort Fee Inclusions:
• High-speed internet Access
• Valet Parking (1 vehicle per room)
• Guided catamaran tour
• On-property birdwatching boat tour
• $20 Credit for Sweet Spot per room per stay
• $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
• $40 spa treatments credit per room per stay
• Beach volleyball, beach games, and competitions
• 24/7 on-property transportation via chauffeured golf carts
• Use of sea kayaks, stand-up paddleboards, traditional snorkeling masks, boogie boards, beach balls, and sand toys
• Access to the Discovery Club for children ages 5-11 from 10:00 am to 1:00 pm or supervised game room from 2:00 pm to 5:00 pm
• Use of bicycles throughout the resort. Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7404 reviews
Best family vacation!
Just returning from paradise, what a great experience!! The resort is finishing an amazing remodeling, Our room was fantastic, great spaces, decoration and amenities. All of the public areas feel cozy and very elegant and well appointed. Since we arrived all the team was wonderful. A very warm welcome for my family and me. All of the F&B outlets are amazing. We enjoyed great breakfast at La Laguna, dinner at Gaia (incredible seafood and great attention to detail from our server Leonardo), Tauro - the best tuna crudo in the whole area and Basano an amazing risotto rounded up with a very warm and outstanding service from Carlos & Eduardo .. The beach was pristine. The Brisas Restaurant is beautiful and food is outstanding. All of the team at the beach is super friendly. A big thank you to Alexander. He was just amazing! Always with a smile, and trying to make our days at the beach super enjoyable. All of this experience would have not been possible with out David - head Butler at Mayakoba. WOW, simply breathtaking. He accompanied us all the way of our stay. Always present, looking out for us, helping us with reservations and small details that made our stay EXTRAORDINARY! Gracias team Fairmont Mayakoba! We had the best vacation ever :)
Excellent evening with friends
Enrique and his team were so wonderful! We had a great birthday celebration for friends, the food and service were all excellent, and the whole fairmont renovation by the beach looks incredible. A really special night we will never forget.
A perfect way to end our stay in Mayakoba
This was the final meal of a four-night group trip for our friends’ birthdays and it couldn’t have been a better way to cap off our trip. They were beyond accommodating with our party of 8, the food was amazing (the seafood tower was a SHOWSTOPPER and we all got a special tour of the seafood options at the beginning) and the desserts (the Textures plate specifically) really made it feel like a celebration.
Dinner at Gaia
Best meal with friends during our trip! We celebrated birthdays and anniversaries and Enrique treated us perfectly. Get the oyster as your starter and the textures of Mexico as the dessert. Will definitely be back!
Gaia had an amazing selection of fresh seafood. Out waiter, Leonardo, was extremely helpful in explaining everything on the menu in detail and even helped us navigate the skin/no skin debate for fish. The food was delicious, blue fin tuna - so much, but so good and the tasty seafood casket was ordered by my husband. Lovely amuse bouche and a special chef sample of sardines was also brought out. Best cocktail I’ve had so far, Rhubabrb Smash. Would definitely make reservations here.