Stretched across an expansive landscape of lush gardens and beautiful vistas, this stunning resort provides the perfect setting for fun and relaxation. An exciting alternative to the everyday, it offers inspired restaurants, an elegant spa and an exemplary selection of exciting amenities including an 18-hole Greg Norman golf course and sparkling pools including a children’s pool and waterslide.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2005
Floors: 3
Total rooms and suites: 401

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory hotel-imposed fee of $20 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The state of Quintana Room will be charging a Eco fee of $1.90 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory A minimum mandatory hotel-imposed Resort fee of $35 USD per adult (18+), per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Resort Fee Inclusions:
• High-speed internet Access
• Valet Parking (1 vehicle per room)
• Guided catamaran tour
• On-property birdwatching boat tour
• $20 Credit for Sweet Spot per room per stay
• $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
• $40 spa treatments credit per room per stay
• Beach volleyball, beach games, and competitions
• 24/7 on-property transportation via chauffeured golf carts
• Use of sea kayaks, stand-up paddleboards, traditional snorkeling masks, boogie boards, beach balls, and sand toys
• Access to the Discovery Club for children ages 5-11 from 10:00 am to 1:00 pm or supervised game room from 2:00 pm to 5:00 pm
• Use of bicycles throughout the resort. Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 7960 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Everything was beautiful, food was amazing, the group had a wonderful time!

    I had a great experience working with Jaime, he was fast to respond to questions. Jaime and his team were on top of everything. I had a few last minute changes with our menu, Jaime was quick to send options and give great advise on choices that worked out great. I've heard from several of our board members that everything was perfect, the flow was smooth, food was amazing and the place is beautiful. The onsite means of transportation was challenging and was most likely because I personally haven't been to the Fairmont, but the map wasn't as informational on that as I believe it maybe could be. Otherwise, everything was great!

    Oct 01, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    First class hotel. Bring money.

    This is definitely a five-star experience. The room was large and very nice, and it included a safe and a minibar. The bathroom was huge. The AC was more than adequate, and necessary. English channels on tv. The service at the hotel was first class. Everyone was incredibly friendly and helpful, and they make a point of knowing your name and preferences. If you pause while walking around, someone invariably asks if they can do anything to help you. The complex is huge, but there are golf-cart type trams circling constantly so you never really need to walk if you don't want to. The restaurants are first rate. That said, I recommend that you look into an "all-inclusive" package as the hotel and restaurants are pretty expensive. Be sure to bring a lot of small bills for tips. No one seemed to expect a tip, but they all were very happy to get one.

    Sep 30, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Absolutely the best!!!

    Phenomenal, luxury family vacation with two small kids (under 10 yo). Service was top notch. Facilities were clean and well maintained. Food was the best we've ever had at an all inclusive. Would definitely come back! At the Kids club, Carol, Keyla and Maritza were so nice and attentive with our kids. Our kids loved the crafts and games that the Kids club offered.

    Sep 26, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Didn’t really want to leave LOL

    This place is amazing. We were there for a bachelorette and most of us hadn’t stayed somewhere so nice. Need to give some shoutouts for impeccable service. First Maria Jimenez at the front desk, girl you’re flawless at your job, love this, thank you. Emmanuel-beach life guard - helped me with my foot blister, I was calling him my savior. Lety in the spa (and the front desk boys) - what a great relaxing facial - I came outta there floating. Adalberto y Diana at La Laguna for breakfast. Also whilst we were there-they had Mexican Independence celebrations there-shout out to the dancers, singers and entertainment, but the real Mexi food in the separate room was damn delicious, great job all. VIVA MEXICO! 🇲🇽 Gaia (served by Jaime 🥰) was good food as was anywhere we ate. Get the all inclusive if you can! Ivan in security found my hearing aids at the pool (the infinity pool that is 💙😍) and came when a lil friend rocky raccoon decided to visit our room. Huge thx to you! Jessica and Amalia in housekeeping! Lastly mi amigo Miguel Cerro, if you’re lucky enough to get a room with concierge text, then hope you get Michael Cerro, this guy went above and beyond to make sure I had rides (from my door because said foot injury) made sure I had meal reservations, boat reservations and in well, anything I needed to make sure I was comfortable and moving forward with my stay. We stayed in room 625 which had 2 queen beds, a living room and was gorgeous. All bath products from scrumptious La Labo Rose 31. Thank you to all the staff not mentioned for stopping to ask if I needed a ride or say hello. All the staff was helpful and or kind. This place is beautiful and set amongst the mangroves!

    Sep 22, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful beach and friendliest service!

    My family and I stayed at the Fairmont Mayakoba for our my son's first international trip/family vacation. We had a great time at the property and enjoyed the beautiful and serene beach, pools, and restaurants. Service was amazing - everyone was so friendly and warm - we truly felt welcomed by all of the staff. We also would like to give a shout out to Noe from the concierge team for going above and beyond during our stay. He prepared a beautifully crafted handmade sign for my son's 10-monthiversary and suggested a photo shoot (which we did and loved how the pictures came out), he responded to a million questions we had while on site, and even checked on us when my son got sick. Thank you Noe for making our stay truly special! Thanks to the Fairmont Mayakoba for a lovely beach trip!

    Sep 18, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319