Stretched across an expansive landscape of lush gardens and beautiful vistas, this stunning resort provides the perfect setting for fun and relaxation. An exciting alternative to the everyday, it offers inspired restaurants, an elegant spa and an exemplary selection of exciting amenities including an 18-hole Greg Norman golf course and sparkling pools including a children’s pool and waterslide.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2005
Floors: 3
Total rooms and suites: 401

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory hotel-imposed fee of $20 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory A minimum mandatory hotel-imposed Resort fee of $30 USD per adult (18+), per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory The state of Quintana Roo will be charging a sanitation tax of $1.65 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Resort Fee Inclusions:
• High-speed internet Access
• Valet Parking (1 vehicle per room)
• Guided catamaran tour
• On-property birdwatching boat tour
• $20 Credit for Sweet Spot per room per stay
• $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
• $40 spa treatments credit per room per stay
• Beach volleyball, beach games, and competitions
• 24/7 on-property transportation via chauffeured golf carts
• Use of sea kayaks, stand-up paddleboards, traditional snorkeling masks, boogie boards, beach balls, and sand toys
• Access to the Discovery Club for children ages 5-11 from 10:00 am to 1:00 pm or supervised game room from 2:00 pm to 5:00 pm
• Use of bicycles throughout the resort. Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 7272 reviews
  • 5.0 star tripadvisor rating
    An absolute dream! Cannot wait to return.

    We travelled to the Fairmont Mayakoba in January of 2023 with our two young children. I cannot stress enough how amazing of a stay we had. The service is completely unmatched. We have been to many other resorts both in Mexico and elsewhere and the service at this resort was incomparable. Even before arrival, I had reached out to book private transportation through the resort concierge. The contracted transportation company sent information within a few hours and answered all my questions. Driver was waiting for us at the airport with a sign. Cold water and cervezas in the van. Everything at the resort is so streamlined and organized. Alejandro was our personal concierge and he was wonderful! So friendly and helpful. Responding to all of our requests in minutes (got us bedrails for our son, booked us reservations and spa appointments, went out of his way to get us a lagoon tour booked even though they were quite full). You never have to wait more than a minute or two for a shuttle to get to different areas of the resort or you can enjoy the bikes to go everywhere (they do have many children’s bikes as well although only a few with training wheels). As well it is definitely walkable— just perhaps not for young children. I walked on my own a few times and it was beautiful (very safe). The grounds and rooms of this resort are immaculate. Everything has been renovated within the last couple years. We stayed in a Beach Area Casita (lagoon view). It was gorgeous. I highly recommend booking Beach Area as it is an ideal location. Pools are spectacular- the staff covers all chairs with towel covers in the AM and offers you fresh swim towels all the time. They will move chairs for you (if there is room), bring you umbrellas, etc. Again, unmatched service! Beach is amazing. Staff is out there from the crack of dawn raking and cleaning up seaweed. Beautiful beach to swim, play, do watersports. Everything on the property is so clean and well maintained. As well, the Mayakoba community of resorts has won awards for sustainability. You won’t find single use plastics or disposable items anywhere! Hand towels in every bathroom instead of disposable paper towel. It was wonderful. Food at all restaurants and for room service was exceptional. We paid for all inclusive plan and were still able to order whatever, whenever which is pretty unheard of at an all inclusive. Even the pool menus are amazing! Definitely try to book a lagoon tour if you have time. It is worth it! A gorgeous way to experience the property and see some wildlife. Our kids loved it. Spa is beautiful and huge. Again, exceptional service. Special thanks to Alejandro, Juan Carlo (our very knowledgeable lagoon boat tour guide), Luis at the beach pool, and Daniel in transportation. We hope to see you all again soon!!

    Jan 31, 2023
  • 1.0 star tripadvisor rating
    Overpriced Jungle Bungalow

    Overpriced bungalow in the woods. Advertised as beachfront - don’t believe it! A mile walk to beach. Had bikes around property which we used to get around. Security was lacking when walking along dark paths back to room each night. Lock on bathroom window broken. Security started banging on our door at 9:30pm while a Do Not Disturb sign was clearly posted on our door. The place was a massive disappointment. Save yourself considerable dollars and stay somewhere closer to Cancun (takes about an hour to get to this place) and likely at half the price. You’ll get a whole lot more for a whole lot less than Fairmont offers.

    Jan 30, 2023
  • 5.0 star tripadvisor rating
    Fantastic staff and delightful activities

    Stayed for four nights at the Fairmont with family. Initially there were several issues with the room (things broken/not working) but after notifying them of it they resolved the issues within 24 hours. The staff is universally friendly and accommodating and really take care of you. The food is very good, the pools were lovely, and the beach was fantastic. A few tips: * Definitely get the all-inclusive option as the food is extremely overpriced (par for the course for the area) and it is nice to pay up front and not worry about the prices of each item in the moment * The canal tour was a particular highlight — saw a ton of birds, turtles, snails, and more * Get a spicy passion fruit mezcalita (or five), you won’t be disappointed

    Jan 30, 2023
  • 5.0 star tripadvisor rating
    The Fairmont Mayakoba is my favorite getaway!

    The Fairmont Mayakoba is my favorite getaway! The second you arrive you feel swept away into paradise and the stress of the world fades away. This was my sixth trip to the resort and every time I come back there has been something new to discover. The staff at Mayakoba are truly what make my vacations memorable as they go above and beyond to ensure you have the most wonderful time. A huge thank you to Jorge Ayala, Heber at the Fuego, Paulette, German, Ulisese, and Oscar at Tauro, Frank at Celio, Yourdan, Deneb at the concierge, and last but not least Irving at the belldesk. I am so excited to be coming back in April or May 2023!

    Jan 30, 2023
  • 4.0 star tripadvisor rating
    Beautiful property - excellent service

    We stayed for 3 day meeting event. Our accommodations were very comfortable and the staff were very friendly and helpful. The property is beautiful and well maintained. The food venues were delightful and delicious. The staff showed concern for my spice allergies and attended to my needs. The beach was lovely white sand with a lot of loungers. The meeting venues were well appointed and comfortable although the air conditioning could be set at a little higher temperature. Most people were commenting that it was too cold. I would highly recommend this location.

    Jan 27, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319