Resort Details
- Café MayaFrom sunrise to sunset this market café serves mouthwatering pastries, classic deli favorites, gourmet coffees and ice cream.
- El Puerto Restaurant
El Puerto Restaurant is the place to enjoy fresh Caribbean lobster, pastas, steaks grilled to perfection and daily fisher market delicacies. Open for dinner. Reservations required.
Consult the hotel for hours of operation, reservation policies and dress codes.
- In Room DiningEnjoy Fairmont's always satisfying menu selections 24-hours-a-day in the privacy of your room or the peaceful seclusion of your terrace or balcony.
- La Laguna Lounge
Featuring a cozy and casual decor with an indoor sitting area and an outdoor terrace with views of the lagoon and mangrove, La Laguna Lounge is the ideal place to relax before or after dinner. Live music in the evenings.
- La Laguna RestaurantLa Laguna offers a relaxed ambiance and live music with breakfast buffet and a-la-carte lunch and dinner served either inside or on the terrace. This relaxed yet enchanting location features a vast menu that includes light and healthy alternatives, and Mexican specialties.
- Las Brisas Restaurant and Lounge Bar
Beachfront restaurant offers an eclectic global contemporary cuisine menu under the heights of a graceful palapa and with views of the Caribbean Sea. Open for dinner.
Lounge Bar offers a specially crafted menu served alongside a variety of boutique wines and hand-crafted cocktails which can be enjoyed while taking in views of the Caribbean Sea.
Consult the hotel for hours of operation, reservation policies and dress codes.
- Las Brisas TerraceLocated on the terrace area of Las Brisas Restaurant, Las Brisas Terrace with its al-fresco concept, is the ideal place to indulge with all time favorite cocktails, fruit infused sangria, cold beer, Mexican wines and regional cold beverages.Our lunch menu offers a great selection of items, from our famous 100% beef burgers to local flavorful dishes and appetizers. Las Brisas Terrace menu is also available to be ordered at the beach and pools. Open for lunch.Consult the hotel for hours of operation, reservation policies and dress codes.
- Las Olas and Aqua Pool Bars
Located in the main pool area. Aqua Pool Bar is an adults only water lounge located on the Island Water Park.
- The Lobby LoungeTasty botanas (Mexican term for tapas) and siesta reviving afternoon refreshing drinks, tea and coffee service are served in an enchanting authentically local atmosphere. El Lobby Lounge features live music nightly.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children programs†
- Concierge desk
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children programs†
- Concierge desk
- Elevators
- Exercise gym†
- Golf†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan
- Non-smoking rooms available
- Pool
- Restaurant†
- Sauna†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Water sports†
- Business Services†
- Internet Access†
- Contact Hotel for details.
† Fees may apply
- Bike rental †
- Children's program †
Discovery Club and Adventure Camp offers dynamic, cultural and educational activities to spark the creativity of even its youngest campers. Kids 4 to 12 can enjoy epic adventures in the sacred Mayan jungle and learn about planet Earth’s natural and cultural wonders, with the guidance of Iggi the iguana, Chamu the monkey and Balam the jaguar, create unique handcrafts such as “Penachos” (Mayan inspired head dress) or make colorful paper banners, piñatas or Origami, among many other fun activities.
- Direct access to a beach
Beach is reached via a pathway across the mangrove and gentle dunes - a pleasant stroll or ride from the main resort building and just steps from the beachfront casitas.
- Fitness center on-site †
- Golf †
Mayakoba Community is home to El Cameleon, an 18 hole, par 72 course designed by Greg Norman.
- Hot tub1 Indoor Hot Tub
- Non-Motorized Water Sports †Diving, snorkeling, kayaking, sailing, and fishing
- Pool
There are five swimming pools throughout the property including a 10,000 square foot free-form pool and waterslide, a children's play pool, and an adults-only infinity edge pool overlooking the lagoon.
- Sauna †
- Spa †Willow Stream Spa features 37,000 square feet of space and 20 treatment rooms.
- Steam bath †
- Tennis court †
- Playa Del Carmen
- Xcaret
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8431 reviews
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Dec 13, 2025BEST HONEYMOON EVER!!!!!!
We came to the Fairmont, Mayakoba for our honeymoon & it exceeded our expectations! From the second, we stepped foot into the resort it has been the most incredible luxurious experience! The service is above and beyond, the hospitality is so incredibly kind, and a special shout out goes to Vanessa & Augustine, who went above and beyond for any of our needs! Special special shoutout to Augustine, he really is absolutely top of the top & made us want to immediately book our next trip here! Food is absolutely incredible, highly recommended Toro the steakhouse!
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Dec 13, 2025
Lovely resort, great value on inclusive plan
We had a 4 night stay over Thanksgiving in a Signature Casita on the all-inclusive plan. Overall, we had a really good time. I’m really glad we did the inclusive plan. The food at all venues was much better than I expected, but super expensive. Our dinners for two were in the $400 USD range, breakfasts over $100, with lunch/pool bills in the $150-250 range. That includes a lot of mezcalitas. But still. Our casita was number 236. A second floor unit at our request, one of the most private balconies in the resort, facing the Banyan Tree but only one single rooftop was visible. However, the “canal” was just a small tributary and hidden by trees. I found the room mostly very comfortable and in good condition. We had two butlers on different shifts, they were very responsive via WhatsApp, though I had made our dinner reservations in advance via OpenTable. That’s something everyone should do a few weeks in advance, especially during more crowded times. Oddly there were always empty tables at the restaurant venues even though they weren’t accepting additional reservations, so they clearly don’t have the staff to run them at capacity. Breakfast generally was at La Laguna inside, which was my least favorite venue/meal. The buffet was extensive and included some local specialties, but the restaurant is crowded, loud and full of kids. Actually the whole resort was full of kids, that was for us the worst part of the visit - there were very few couples evident. Three mornings they opened Bassano for breakfast as well to handle overflow, which we figured out the second morning. The room was much more pleasant, though still crowded. We were not big fans of the Las Olas pool complex. Again, crowded and full of kids. It was odd that the swim up bar was in this area in the main pool and not the adults-only pool. The adults-only pool area was okay, with decent service and a nice infinity edge over the mangroves, but the pool itself wasn’t heated and the vibe was kind of second fiddle to the bigger Las Olas pool. We loved the beachfront area. The beach at this area of Mayakoba is both long and wide so there were plenty of palapas and loungers for everyone who wanted them. The larger beach pool was beautiful but there was very little seating - Sunday after most folks left we were able to get a lovely spot in the shade for the day but earlier in the weekend it was mobbed. There were also three other small pools directly on the beach to the right of the main pool in front of the beach area casitas, I think they were free for anyone though I didn’t see anyone in them when I walked by. Whether at the beach or the pool the food was really good for beach food, and huge portions - ceviche, tacos, all the standards, but for the most part a step elevated. The drinks weren’t super strong but the friendly wait staff kept them coming. On arrival we had sushi at Hix while waiting for our room. First night we had a lovely seafood dinner beachfront at Gaia. Second night we ate fire grilled food on the beach itself at Fuego. Third night we had steak at Tauro. Last night we had Mexican food at La Laguna - nighttime on the deck by the canal was a wholly different experience than breakfast buffet inside. In general, we were highly impressed with our dinners. All were somewhat elevated - not Michelin quality but still very good and not at all run of the mill - though as mentioned before, without the inclusive plan we would have choked at the prices. And we’re used to DC/NYC pricing. We enjoyed pre-dinner rooftop cocktails at Cielo a couple of times. Lovely venue. It seems like they plan for much bigger crowds than were actually there, probably because of the family-heavy occupancy during our visit. We had no problem getting in and usually there were only a couple of other groups there. The inclusive liquor menu there and at all venues was fine, but the included wines by the glass were a little weak. The resort is big. We walked everywhere to get our steps in, though most folks took buggies down to the beach area. We enjoyed the activity. Definitely book the free boat ride through the mangroves with your butler, which gives you a nice view of some nature and the other Mayakoba properties. Not a perfect stay, but very good. We probably wouldn’t return mostly because the kid to adult ratio was a bit much for us, and we like to visit different places every time we travel. However, the resort is lovely and the value of the inclusive plan was extremely good given the high quality of the food.
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Dec 12, 2025
Boat tour through Mayakoba
The boat tour we took with Iker in Mayakoba was absolutely incredible! I highly recommend this activity if you’re staying at the Fairmont.
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Dec 10, 2025
Incredible experience & wonderful food!
One of the most amazing meals we had on our trip! Leobardo was absolutely incredible - Service was exceptional and his recommendations were spot on - we loved every dish he recommended & he was just so kind! A+ service & incredible food! Highly recommend 🙏
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Dec 09, 2025
Bravo, Fairmont Mayakoba & Alfonso!
My family & I just returned from a 4-night stay at the Fairmont Mayakoba. We were familiar with the property as we'd stayed there a decade ago. However, Fairmont has done some substantial renovations. We stayed in a complex near the beach (800 series) and the accommodations are terrific. The staff was also wonderful, embodied by Alfonso, a porter who could not have been kinder or more helpful. Definitely won't wait a decade to return!
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe state of Quintana Roo will be charging a government fee of $1.90 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $38.00 USD (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Resort Fee Inclusions:
• High-speed internet Access
• Valet Parking (1 vehicle per room)
• Guided catamaran tour
• On-property birdwatching boat tour
• $20 Credit for Sweet Spot per room per stay
• $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
• $40 spa treatments credit per room per stay
• Beach volleyball, beach games, and competitions
• 24/7 on-property transportation via chauffeured golf carts
• Use of sea kayaks, stand-up paddleboards, traditional snorkeling masks, boogie boards, beach balls, and sand toys
• Access to the Discovery Club for children ages 5-11 from 10:00 am to 1:00 pm or supervised game room from 2:00 pm to 5:00 pm
• Use of bicycles throughout the resort. Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in. - Pet Policy : Pets Not Allowed