Resort Details
- Café MayaFrom sunrise to sunset this market café serves mouthwatering pastries, classic deli favorites, gourmet coffees and ice cream.
- El Puerto Restaurant
El Puerto Restaurant is the place to enjoy fresh Caribbean lobster, pastas, steaks grilled to perfection and daily fisher market delicacies. Open for dinner. Reservations required.
Consult the hotel for hours of operation, reservation policies and dress codes.
- In Room DiningEnjoy Fairmont's always satisfying menu selections 24-hours-a-day in the privacy of your room or the peaceful seclusion of your terrace or balcony.
- La Laguna Lounge
Featuring a cozy and casual decor with an indoor sitting area and an outdoor terrace with views of the lagoon and mangrove, La Laguna Lounge is the ideal place to relax before or after dinner. Live music in the evenings.
- La Laguna RestaurantLa Laguna offers a relaxed ambiance and live music with breakfast buffet and a-la-carte lunch and dinner served either inside or on the terrace. This relaxed yet enchanting location features a vast menu that includes light and healthy alternatives, and Mexican specialties.
- Las Brisas Restaurant and Lounge Bar
Beachfront restaurant offers an eclectic global contemporary cuisine menu under the heights of a graceful palapa and with views of the Caribbean Sea. Open for dinner.
Lounge Bar offers a specially crafted menu served alongside a variety of boutique wines and hand-crafted cocktails which can be enjoyed while taking in views of the Caribbean Sea.
Consult the hotel for hours of operation, reservation policies and dress codes.
- Las Brisas TerraceLocated on the terrace area of Las Brisas Restaurant, Las Brisas Terrace with its al-fresco concept, is the ideal place to indulge with all time favorite cocktails, fruit infused sangria, cold beer, Mexican wines and regional cold beverages.Our lunch menu offers a great selection of items, from our famous 100% beef burgers to local flavorful dishes and appetizers. Las Brisas Terrace menu is also available to be ordered at the beach and pools. Open for lunch.Consult the hotel for hours of operation, reservation policies and dress codes.
- Las Olas and Aqua Pool Bars
Located in the main pool area. Aqua Pool Bar is an adults only water lounge located on the Island Water Park.
- The Lobby LoungeTasty botanas (Mexican term for tapas) and siesta reviving afternoon refreshing drinks, tea and coffee service are served in an enchanting authentically local atmosphere. El Lobby Lounge features live music nightly.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children programs†
- Concierge desk
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children programs†
- Concierge desk
- Elevators
- Exercise gym†
- Golf†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan
- Non-smoking rooms available
- Pool
- Restaurant†
- Sauna†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Water sports†
- Business Services†
- Internet Access†
- Contact Hotel for details.
† Fees may apply
- Bike rental †
- Children's program †
Discovery Club and Adventure Camp offers dynamic, cultural and educational activities to spark the creativity of even its youngest campers. Kids 4 to 12 can enjoy epic adventures in the sacred Mayan jungle and learn about planet Earth’s natural and cultural wonders, with the guidance of Iggi the iguana, Chamu the monkey and Balam the jaguar, create unique handcrafts such as “Penachos” (Mayan inspired head dress) or make colorful paper banners, piñatas or Origami, among many other fun activities.
- Direct access to a beach
Beach is reached via a pathway across the mangrove and gentle dunes - a pleasant stroll or ride from the main resort building and just steps from the beachfront casitas.
- Fitness center on-site †
- Golf †
Mayakoba Community is home to El Cameleon, an 18 hole, par 72 course designed by Greg Norman.
- Hot tub1 Indoor Hot Tub
- Non-Motorized Water Sports †Diving, snorkeling, kayaking, sailing, and fishing
- Pool
There are five swimming pools throughout the property including a 10,000 square foot free-form pool and waterslide, a children's play pool, and an adults-only infinity edge pool overlooking the lagoon.
- Sauna †
- Spa †Willow Stream Spa features 37,000 square feet of space and 20 treatment rooms.
- Steam bath †
- Tennis court †
- Playa Del Carmen
- Xcaret
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8451 reviews
-
Jan 05, 2026Balam butler service is the star of this property
We stayied during the post Xmas into NY period in a Beach Front Suite. Overall an excellent experience but that was mainly due to the Balam Butler service. Marlon and Jhovany were beyond exceptional curating every element of our stay and solving issues in moments. Spa was excellent, restaurants were hit and miss.
-
Jan 05, 2026
Amazing Family Friendly, Nature Inspired Vacation at the Fairmont Mayacoba
We spent 5 days at the Fairmont Mayacoba during Christmas week and had an amazing vacation. The resort is very clean, well staffed and everyone is extremely friendly. The resort is very big set amongst a nature preserve, but they provide quick transportation to and from the beach, your room, restaurants, golf, etc. by way of golf carts. In addition, all the Mayacoba hotels are connected via fresh water canals that creates an amazing, tranquil vibe and the complimentary boat rides to and from the different hotels and restaurants is very fun and a great experience. But, I'd have to say the best part of the trip was our private butlers, Fernanda Salgado and Javier Alcaron. They were so nice, pleasant and always quick to make themselves available whenever we needed anything. And, it felt like they were always one step ahead of us. I couldn't imagine spending another vacation there without them by our side. We were all kind of sad when we left to go home, because it felt like we were leaving family. But, we will definitely be back and will absolutely request their services next time. I'd say the only negative feedback is that the restaurants are very expensive, and very good, but not great for what your paying. Overall there are many restaurants to choose from amongst the 4 hotels connected, so I'd say just ask around for recommendations for the better ones. Overall, I couldn't recommend Fairmont Mayacoba more.
-
Jan 05, 2026Not the 5 star experience we had hoped for, especially for the price….
The is a beautiful hotel but there were a few things we were disappointed in therefore we cannot give a 5 stars… When booking I was told the price wouldn’t change if I booked all inclusive up front or upon check in. Thankfully I had that email because that was not the case upon check in. The front desk ended up honoring the rate I was provided at an earlier date though which was great. Food was impeccable the first day. Not sure exactly what happened New Year’s Day, but rumor was there was a strike which left for total chaos New Year’s Day with a lack of service, or should I say nearly none - restaurants being closed, buffets only. Not what you expect when paying top dollar at a 5 star resort. There were so many kids, so if you’re there on your honeymoon like we were, you may want to think twice, especially in our situation where the adults only pool was closed. Lastly upon check out - of course resort fees that added up. Over all a very different, less appealing experience than our first hotel Secrets Moxche which was half the price, amazing all inclusive and overall just better for an adults vacation and honeymoon. Why I’m keeping this at 4 stars is, the hotel redeemed themselves within a day having the staff back at work, serviced for the most part resumed.
-
Jan 04, 2026
Commendation for Exceptional Service: Our Anniversary Stay at Fairmont Mayakoba
Fairmont Mayakoba went above and beyond to commemorate our wedding anniversary. From the thoughtful surprises to the generous upgrades, the team made us feel truly celebrated from the moment we arrived. The property is breathtaking, and we particularly enjoyed the seamless experience of the golf cart shuttles and the immersive nature of the resort. A true highlight of our trip was the Eco-Boat Tour. It was fascinating to see the local wildlife in their natural habitat—spotting Mexican crocodiles, turtles, and an array of exotic birds through the canals was a memory we will cherish. Furthermore, the culinary offerings were outstanding; we can confidently say the food at Mayakoba is the best we have ever had in the region. While the facilities are world-class, it is your staff that makes the Fairmont experience legendary. We would like to recognize the following individuals for their exemplary service: • Alonso (Mayakoba Service): For his impeccable coordination and assistance with getting us to our dinner reservations as well as taking our photos. • Alfonso (Bellman): For his warm hospitality throughout our stay. • Eva (Housekeeping): For her meticulous care and attention to detail in our room and thoughtful touch of leaving personalized notes for us. • Leonardo (Waiter at Gaia): For providing an extraordinary dining experience. • Oscar (Boat Tour): For his incredible knowledge and for making our wildlife sightings so special. • Roberto (Pool Attendant): For his proactive service and for ensuring our relaxation was uninterrupted (we exclusively stayed at the lagoon pool for this reason). Because of the high standard of care we received, Fairmont will now be our exclusive choice when visiting the Cancun area. We are already looking forward to our next visit.
-
Jan 04, 2026
Fairmont exceeds expectations!
The Fairmont Mayakoba exceeds expectations. that place was a dream come true. All my wishes were granted as I shared the Mayakoba experience with my family and extended family. What a special treat!! Every meal was fantastic, each restaurant offering their specialty menus and curated settings. A quote I heard nightly was “no bad bites!”. The service in every single department was over the top. Our butler Daniel was so attentive, checking on us in person daily! He found us at the beach to make sure our needs were being met, and his job was made easy as our needs were always attended to thanks to the incredible beach staff, Jose and Alejandro! The boat ride with Gabrial was so pleasant and informative! We enjoyed it so much we all wanted to do it again!. We watched the sunrise while sitting on the beach several mornings. The rooms are in such great condition, high quality beds, bedding and soft goods. The bathrooms were stocked with quality toiletries. The public spaces are maintained to the highest standards. The gym has the best quality machines and that space is maintained meticulously. Special shout out to Jesus the golf cart driver, he added some hilarious energy on our morning ride from the beach to breakfast! I really can’t say enough good things about Fairmont Mayakoba. I went in with high expectations and the entire family left hoping we will be back!
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe state of Quintana Roo will be charging a government fee of $1.90 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $38.00 USD (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Resort Fee Inclusions:
• High-speed internet Access
• Valet Parking (1 vehicle per room)
• Guided catamaran tour
• On-property birdwatching boat tour
• $20 Credit for Sweet Spot per room per stay
• $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
• $40 spa treatments credit per room per stay
• Beach volleyball, beach games, and competitions
• 24/7 on-property transportation via chauffeured golf carts
• Use of sea kayaks, stand-up paddleboards, traditional snorkeling masks, boogie boards, beach balls, and sand toys
• Access to the Discovery Club for children ages 5-11 from 10:00 am to 1:00 pm or supervised game room from 2:00 pm to 5:00 pm
• Use of bicycles throughout the resort. Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in. - Pet Policy : Pets Not Allowed