Resort Details
- Café MayaFrom sunrise to sunset this market café serves mouthwatering pastries, classic deli favorites, gourmet coffees and ice cream.
- El Puerto Restaurant
El Puerto Restaurant is the place to enjoy fresh Caribbean lobster, pastas, steaks grilled to perfection and daily fisher market delicacies. Open for dinner. Reservations required.
Consult the hotel for hours of operation, reservation policies and dress codes.
- In Room DiningEnjoy Fairmont's always satisfying menu selections 24-hours-a-day in the privacy of your room or the peaceful seclusion of your terrace or balcony.
- La Laguna Lounge
Featuring a cozy and casual decor with an indoor sitting area and an outdoor terrace with views of the lagoon and mangrove, La Laguna Lounge is the ideal place to relax before or after dinner. Live music in the evenings.
- La Laguna RestaurantLa Laguna offers a relaxed ambiance and live music with breakfast buffet and a-la-carte lunch and dinner served either inside or on the terrace. This relaxed yet enchanting location features a vast menu that includes light and healthy alternatives, and Mexican specialties.
- Las Brisas Restaurant and Lounge Bar
Beachfront restaurant offers an eclectic global contemporary cuisine menu under the heights of a graceful palapa and with views of the Caribbean Sea. Open for dinner.
Lounge Bar offers a specially crafted menu served alongside a variety of boutique wines and hand-crafted cocktails which can be enjoyed while taking in views of the Caribbean Sea.
Consult the hotel for hours of operation, reservation policies and dress codes.
- Las Brisas TerraceLocated on the terrace area of Las Brisas Restaurant, Las Brisas Terrace with its al-fresco concept, is the ideal place to indulge with all time favorite cocktails, fruit infused sangria, cold beer, Mexican wines and regional cold beverages.Our lunch menu offers a great selection of items, from our famous 100% beef burgers to local flavorful dishes and appetizers. Las Brisas Terrace menu is also available to be ordered at the beach and pools. Open for lunch.Consult the hotel for hours of operation, reservation policies and dress codes.
- Las Olas and Aqua Pool Bars
Located in the main pool area. Aqua Pool Bar is an adults only water lounge located on the Island Water Park.
- The Lobby LoungeTasty botanas (Mexican term for tapas) and siesta reviving afternoon refreshing drinks, tea and coffee service are served in an enchanting authentically local atmosphere. El Lobby Lounge features live music nightly.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children programs†
- Concierge desk
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children programs†
- Concierge desk
- Elevators
- Exercise gym†
- Golf†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan
- Non-smoking rooms available
- Pool
- Restaurant†
- Sauna†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Water sports†
- Business Services†
- Internet Access†
- Contact Hotel for details.
† Fees may apply
- Bike rental †
- Children's program †
Discovery Club and Adventure Camp offers dynamic, cultural and educational activities to spark the creativity of even its youngest campers. Kids 4 to 12 can enjoy epic adventures in the sacred Mayan jungle and learn about planet Earth’s natural and cultural wonders, with the guidance of Iggi the iguana, Chamu the monkey and Balam the jaguar, create unique handcrafts such as “Penachos” (Mayan inspired head dress) or make colorful paper banners, piñatas or Origami, among many other fun activities.
- Direct access to a beach
Beach is reached via a pathway across the mangrove and gentle dunes - a pleasant stroll or ride from the main resort building and just steps from the beachfront casitas.
- Fitness center on-site †
- Golf †
Mayakoba Community is home to El Cameleon, an 18 hole, par 72 course designed by Greg Norman.
- Hot tub1 Indoor Hot Tub
- Non-Motorized Water Sports †Diving, snorkeling, kayaking, sailing, and fishing
- Pool
There are five swimming pools throughout the property including a 10,000 square foot free-form pool and waterslide, a children's play pool, and an adults-only infinity edge pool overlooking the lagoon.
- Sauna †
- Spa †Willow Stream Spa features 37,000 square feet of space and 20 treatment rooms.
- Steam bath †
- Tennis court †
- Playa Del Carmen
- Xcaret
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8444 reviews
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Dec 28, 202550 /50
First impressions of hotel, was just what I was looking for , lovely jungle environment , lots if wildlife and good size rooms , fairly good location to get into playa de carmen or arrange trips The biggest let down is the food ,all menus are very limited and not enough variety in resturants , the neighbouring hotels offer better quality of food but are highly priced , no evening entertainment, and what was put on over xmas was poor and chargeable. As a well travelled family we found this resort to be over priced , however we would recommend Mexico as a holiday destination, just be very aware of scammers around the airport and being wrongly advised by hotel staff to keep you within the hotel .
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Dec 27, 2025Phenomenal, again
Our second time there, stayed in the penthouse with family this time. Have nothing but wonderful things to say about this resort again, food, incredible, service, impeccable, they do not miss any attention to detail and beauty here. The staff everywhere is so nice, the resort itself is so, so stunning. We were blessed also to have Daniel + Alejandro as our personal butlers and they are just the most kind and wonderful people, cannot say enough about their service!
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Dec 27, 2025Dinner at Gaia was outstanding with exceptional service from Cesar … he was attentive and friendly! He was so kind!!!
Cesar at Gaia was outstanding!! Best service and so friendly!! He made our night very special!! Thank you, Cesar, we will be back! Food was delicious and best margaritas!
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Dec 27, 2025Disappointing, Inconvenience Everywhere
I was really disappointed in our stay at this resort. When I checked in, the Manager tried to charge me double for the already exorbitant resort fee. After I pulled out receipts, they finally gave up, but not a great start. Then, there was not nearly enough chairs around the pools. If you didn't get up at 7AM to put something on a chair, you were left just wandering around the resort looking for a place to sit. Forget about trying to sit by the beach, I think those people got up at 6AM to reserve chairs. Then, we went to get reservations at the restaurants and were told we would not be able to eat until 9:30PM each night as everything was already booked. That's crazy! Then, if you don't get the "all inclusive" food, you are going to pay $4.00 for a can of soda, $10.00 for a latte, and everything else is really expensive. There is a not a ton to do on the resort - you can ride bikes around, but it's not really set up for easy access to activities. Finally, I felt like everyone wanted a tip for every small service. I would not go back to Fairmont - it was not a fun experience, so many better places for less cost.
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Dec 24, 2025
Beautiful resort with the best staff ever
People is what make the real difference in these jaw dropping area hotels, and trust me, we have been around. Without being fake or just following scripts you can feel genuine hospitality that at times, surpasses expectations: Buttlers’ (Daniel and Alejandro) service were right on point anticipating most of our demands. Restaurant’s staff from Fuego (Dimitri) made us feel special. Our favorite restaurant has been Tauro, where we’ve been regulars on several stays, it is a classic steak house with aged beef. Despite being very busy waiters Sebastian, Justino and Eric are always very welcoming making you feel like home. At the beach we were very well taken care of by Joel and Humberto; at the pool by Ezequiel and Angel. Thanks everyone for pampering us! In general the newly renovated facilities are in great shape, its cleanliness is immaculate. Our villa’s pool was at perfect temperature. Heads up for the old phone headsets that might need change and the humidity smell in some of the rooms, and a change of the yute mats for something more hygienic. Value is on point, through time we have experienced different room categories and each of them feels just right for the money we spent. We are definitely coming back soon.
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe state of Quintana Roo will be charging a government fee of $1.90 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $38.00 USD (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Resort Fee Inclusions:
• High-speed internet Access
• Valet Parking (1 vehicle per room)
• Guided catamaran tour
• On-property birdwatching boat tour
• $20 Credit for Sweet Spot per room per stay
• $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
• $40 spa treatments credit per room per stay
• Beach volleyball, beach games, and competitions
• 24/7 on-property transportation via chauffeured golf carts
• Use of sea kayaks, stand-up paddleboards, traditional snorkeling masks, boogie boards, beach balls, and sand toys
• Access to the Discovery Club for children ages 5-11 from 10:00 am to 1:00 pm or supervised game room from 2:00 pm to 5:00 pm
• Use of bicycles throughout the resort. Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in. - Pet Policy : Pets Not Allowed