Stretched across an expansive landscape of lush gardens and beautiful vistas, this stunning resort provides the perfect setting for fun and relaxation. An exciting alternative to the everyday, it offers inspired restaurants, an elegant spa and an exemplary selection of exciting amenities including an 18-hole Greg Norman golf course and sparkling pools including a children’s pool and waterslide.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2005
Floors: 3
Total rooms and suites: 401

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory hotel-imposed fee of $20 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The state of Quintana Room will be charging a Eco fee of $1.90 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory A minimum mandatory hotel-imposed Resort fee of $35 USD per adult (18+), per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Resort Fee Inclusions:
• High-speed internet Access
• Valet Parking (1 vehicle per room)
• Guided catamaran tour
• On-property birdwatching boat tour
• $20 Credit for Sweet Spot per room per stay
• $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
• $40 spa treatments credit per room per stay
• Beach volleyball, beach games, and competitions
• 24/7 on-property transportation via chauffeured golf carts
• Use of sea kayaks, stand-up paddleboards, traditional snorkeling masks, boogie boards, beach balls, and sand toys
• Access to the Discovery Club for children ages 5-11 from 10:00 am to 1:00 pm or supervised game room from 2:00 pm to 5:00 pm
• Use of bicycles throughout the resort. Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 8039 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Omar Bellboy gave us really nice service, he was very kind and helpful. He asked about our stay and was interested in ev

    Omar Bellboy have us super good service! Very good food, a lot of different resurants with different kind of food, everything we ate was super good! Service in the hotel are top class. We love the nature around the hotel, really nice to take long walks. Breakfast 10 of 10

    Dec 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fairmont Family Christmas

    Wonderful resort, will absolutely return! We stayed at the Fairmont the first two nights of our trip and then moved to the Andaz. BIG mistake, the Fairmont is so much more superior! The rooms are gorgeous, bikes and carts plentiful and the food options far superior.

    Dec 18, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic Experience!

    I had an amazing stay at this resort! The service was outstanding, the food was excellent, and there were so many activities to enjoy that it's impossible to get bored just relaxing at the property. A special thanks to receptionist Paulina for her exceptional service, as well as Jessica and the entire concierge team for arranging all my dinner reservations and activities so seamlessly. Karla from the spa truly deserves special recognition for delivering one of the most exceptional spa experiences I’ve ever had. However, one area that could be improved is the bar with swings at the beach. While most of the servers in the outlets we visited were proactive and attentive, the staff at this particular bar seemed to overlook us after we were seated for a few minutes. It felt a bit odd, and we eventually decided to leave. But in general, I would recommend this resort for a winter getaway!

    Dec 18, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Celebrated our 50th anniversary with our family, and it was perfect!

    Amazing vacation! The rooms, pools, restaurant choices, and activities are just spectacular! But the best part is the attention to detail from all staff members... Louis one of the cart drivers to the beach, Aldo the chef in Tauro, Diana at Fuego, Carlos at Brisas, Irwin at the swim up bar, Miguel the boat captain and of course, Alejandro, our personal Butler, who along with all staff made our stay complete. From the moment we stepped off the plane, we were in good hands and our family made unforgettable memories. We were a family of 6 adults along with our 2 yr old and 6 yr old who loved the Holiday Festival every evening and kids club every afternoon. The standard of care and attention to detail is unmatched. You will not be disappointed.

    Dec 13, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    This is the fifth time and maybe last time we go back to Fairmont Mayakoba.

    This is the fifth time and maybe last time we go back to Fairmont Mayakoba. We were there with our family in December and the experience was disappointing. While the food and service quality was always the best, our issues were primarily with the deterioration of the rooms and facilities. During our stay, our bed was creaky and the toilet did not flush. This is unpleasant the first night since we couldn't sleep well with our toddler when the bed made a loud creak noise anytime we moved. They promptly fixed the issue, however another issue came up when the ceiling fan also stopped working. The repairs were prompt, but the our biggest issue was the elevator. My wife was stuck in the elevator and none of the emergency or call buttons worked. She was stuck inside and had to bang on the doors for help, before someone found her and they had to pry the doors open to get my wife out. This experience was traumatic for my wife and the response was not great. If there was a fire emergency, this would be of been catastrophic as the emergency call buttons did not work. Aside from that, the pool servers were awesome and the food was delicious. We enjoyed Gaia the most, then Bassano, Fuego, and finally Tauro (we have better beef in Alberta).

    Dec 12, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319