Stretched across an expansive landscape of lush gardens and beautiful vistas, this stunning resort provides the perfect setting for fun and relaxation. An exciting alternative to the everyday, it offers inspired restaurants, an elegant spa and an exemplary selection of exciting amenities including an 18-hole Greg Norman golf course and sparkling pools including a children’s pool and waterslide.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2005
Floors: 3
Total rooms and suites: 401

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory A minimum mandatory hotel-imposed Resort fee of $30 USD per adult (18+), per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory The state of Quintana Roo will be charging a sanitation tax of $1.65 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Hotel Deposit Requirements - A credit card imprint and photo I.D. will be required at check-in for telephone and incidental charges.

Hotel Spring Break Policy - Information is not available at this time. Contact the hotel for current policies.

Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.

Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Resort Fee Inclusions:
• High-speed internet Access
• Valet Parking (1 vehicle per room)
• Guided catamaran tour
• On-property birdwatching boat tour
• $20 Credit for Sweet Spot per room per stay
• $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
• $40 spa treatments credit per room per stay
• Beach volleyball, beach games, and competitions
• 24/7 on-property transportation via chauffeured golf carts
• Use of sea kayaks, stand-up paddleboards, traditional snorkeling masks, boogie boards, beach balls, and sand toys
• Access to the Discovery Club for children ages 5-11 from 10:00 am to 1:00 pm or supervised game room from 2:00 pm to 5:00 pm
• Use of bicycles throughout the resort. Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 7267 reviews
  • 4.0 star tripadvisor rating
    Beautiful property - excellent service

    We stayed for 3 day meeting event. Our accommodations were very comfortable and the staff were very friendly and helpful. The property is beautiful and well maintained. The food venues were delightful and delicious. The staff showed concern for my spice allergies and attended to my needs. The beach was lovely white sand with a lot of loungers. The meeting venues were well appointed and comfortable although the air conditioning could be set at a little higher temperature. Most people were commenting that it was too cold. I would highly recommend this location.

    Jan 27, 2023
  • 5.0 star tripadvisor rating
    Wonderful Getaway, amazing Service!

    This resort is fantastic. There are so many wonderful areas to hang out in, beautiful restaurants, incredibly well incorporated water features and amazing service. HUGE shoutout to Edwin who served us in the lagoon Area. He’s incredibly attentive, funny, thoughtful and made our trip with his outstanding attention to detail.

    Jan 26, 2023
  • 5.0 star tripadvisor rating
    Wonderful resort!

    The resort is fabulous! Felt like we were in a tropical paradise. Loved the rooms and outdoor shower. It would be nice to be given a refillable water bottle instead of glass bottles but it works. Food was amazing! The swim up pool bar is awesome - Jeronimo, Ervin and Diego are the best!!!

    Jan 26, 2023
  • 5.0 star tripadvisor rating
    Amazing Stay - Will be back

    I loved everything about our stay. From check-in to check-out. The staff were all so gracious and helpful. The food was delicious and the pools were clean! We are already planning our vacation here for next year!

    Jan 25, 2023
  • 5.0 star tripadvisor rating
    Paradise Found

    From the moment you arrive at the Lobby you are treated like a VIP. All the staff are friendly and are never too busy to acknowledge you with a smile. Check-in was a breeze accompanied by a refreshing drink. The food was excellent in all the restaurants and the portion size was more than adequate. Our favorite was Tauro, the steakhouse. Oscar, our waiter, was great. He recommended a Mexican Cabernet that was excellent with our steaks. Service, selections and food were all 5 star, even at the beach. The resort was clean and very well maintained from beach chairs to landscaping. The bed was the most comfortable I have slept in at a resort. We were fortunate enough to have our own butler! Edgar Benavides. He was incredible! He contacted us prior to our arrival to see if there was anyway he could make our vacation more enjoyable. He was always available to answer questions and offer suggestions on restaurants and activities. Fairmont is so very fortunate to have an employee that cares so much about the guests satisfaction! The Spa was fist class. All the services we had were terrific. I was concerned about how it would be to navigate the large size of the resort, but the transfer carts were never more than a 5 minute wait. It was easy to get from place to place. I can highly recommend this resort as one of the best! It is a Paradise Found!!!

    Jan 24, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319