LocationRiviera Maya - Beach
General Policies & Fine Print
Hotel Deposit Requirements - A credit card imprint and photo I.D. will be required at check-in for telephone and incidental charges.
Hotel Spring Break Policy - Information is not available at this time. Contact the hotel for current policies.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Resort Fee Inclusions:
• High-speed internet Access
• Valet Parking (1 vehicle per room)
• Guided catamaran tour
• On-property birdwatching boat tour
• $20 Credit for Sweet Spot per room per stay
• $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
• $40 spa treatments credit per room per stay
• Beach volleyball, beach games, and competitions
• 24/7 on-property transportation via chauffeured golf carts
• Use of sea kayaks, stand-up paddleboards, traditional snorkeling masks, boogie boards, beach balls, and sand toys
• Access to the Discovery Club for children ages 5-11 from 10:00 am to 1:00 pm or supervised game room from 2:00 pm to 5:00 pm
• Use of bicycles throughout the resort. Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7267 reviews
Beautiful property - excellent service
We stayed for 3 day meeting event. Our accommodations were very comfortable and the staff were very friendly and helpful. The property is beautiful and well maintained. The food venues were delightful and delicious. The staff showed concern for my spice allergies and attended to my needs. The beach was lovely white sand with a lot of loungers. The meeting venues were well appointed and comfortable although the air conditioning could be set at a little higher temperature. Most people were commenting that it was too cold. I would highly recommend this location.
Wonderful Getaway, amazing Service!
This resort is fantastic. There are so many wonderful areas to hang out in, beautiful restaurants, incredibly well incorporated water features and amazing service. HUGE shoutout to Edwin who served us in the lagoon Area. He’s incredibly attentive, funny, thoughtful and made our trip with his outstanding attention to detail.
The resort is fabulous! Felt like we were in a tropical paradise. Loved the rooms and outdoor shower. It would be nice to be given a refillable water bottle instead of glass bottles but it works. Food was amazing! The swim up pool bar is awesome - Jeronimo, Ervin and Diego are the best!!!
Amazing Stay - Will be back
I loved everything about our stay. From check-in to check-out. The staff were all so gracious and helpful. The food was delicious and the pools were clean! We are already planning our vacation here for next year!
From the moment you arrive at the Lobby you are treated like a VIP. All the staff are friendly and are never too busy to acknowledge you with a smile. Check-in was a breeze accompanied by a refreshing drink. The food was excellent in all the restaurants and the portion size was more than adequate. Our favorite was Tauro, the steakhouse. Oscar, our waiter, was great. He recommended a Mexican Cabernet that was excellent with our steaks. Service, selections and food were all 5 star, even at the beach. The resort was clean and very well maintained from beach chairs to landscaping. The bed was the most comfortable I have slept in at a resort. We were fortunate enough to have our own butler! Edgar Benavides. He was incredible! He contacted us prior to our arrival to see if there was anyway he could make our vacation more enjoyable. He was always available to answer questions and offer suggestions on restaurants and activities. Fairmont is so very fortunate to have an employee that cares so much about the guests satisfaction! The Spa was fist class. All the services we had were terrific. I was concerned about how it would be to navigate the large size of the resort, but the transfer carts were never more than a 5 minute wait. It was easy to get from place to place. I can highly recommend this resort as one of the best! It is a Paradise Found!!!