General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Rollaways can be added to suites and King guestrooms only for an additional fee payable to hotel directly. Please note request at time of booking. Cribs are complimentary upon request, subject to availability.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
- Resort-wide business internet access
- Local, domestic long-distance and toll-free calls
- Complimentary self-parking
- Daily fitness or yoga class
- Golf practice facilities access, including use of 5,000 sq. ft. driving range and rental clubs*
- Pro-style tennis courts access, including use of ball machine, rackets and balls*
- Complimentary in-room coffee, tea and bottled water
- Daily digital newspaper
- Self-Guided Saturday morning nature walks in Los Peñasquitos Canyon Preserve
*Subject to availability
The Resort Fee does not include overnight valet parking.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change at any time. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2300 reviews
Wow!!! We were so impressed with everything on this trip. This is one of the nicest hotels in Southern California with first class service. From the way Neil helped us at check-in, he made our trip so memorable. It was our anniversary and he sent us some chocolates it was wonderful. We can’t wait to get back there ASAP! Thank you Fairmont but especially Neil for a great trip!
Front Line Data to Consider
Well, I rarely write reviews but feel it's only right to give the realities with as little bias as possible. We stayed here years ago and my daughter mentioned milk and cookies as we got out of the car. Ten min later we got to the room and milk and cookies were delivered. The doorman had overheard the comment and followed through. That's the type of employees that work here. I am pleased to say the employees at the hotel still maintain that bar. They are very hospitable and aware and do what they can. Unfortunately, the management of the hotel in general (not calling out the manager, just the general policies, maybe pushed from corporate, I don't know) just makes the experience feel like a money grab. Let me explain. First, there is basically one restaurant. Addison (an amazing 3 star Michellin but months booked out so not really an option for hotel guests unless you are lucky to grab a cancelled reservation) and Amaya. The room service/any food is basically Amaya. We ordered room service one night and they were out of chicken. If you want a steak, it's $60+. After two days you are trying to find different food as the selection is small. Second, the hotel basically shuts down at 5pm. You can't go to a gift shop and buy some benedryl, get a Coke, the pool attendants are gone so no pool food, etc... Third, the activities are not what they advertise. The horse riding hasn't been operational for several months yet there is no mention of that on the website or anywhere else BUT they sure advertise it. Your activities are basically limited to two tennis courts and a few pools. Fourth, the taxes/resort fees have crossed the line. There are SIX of them. They total 21% of the room. It's frustrating to see a hotel take a last money grab at the end of the stay(resort fees alone are over 10% of the room fee). Anyway, I hope this helps future guests while at the same time hopefully get corporate to wake up and realize their policies are actively contributing to the decline of the property. I would not return just because of the feeling of the money grab.
Great family vacation.
We had an amazing 5 day family reunion trip at the Grand. The Fairmont owning it is a great property manager. All the staff including Muriceo, Neil, and Kai are fantastic. We enjoyed the pool with our 3 kids. We stayed in a nice Paseo suite. We will definitely be back!
Getaway in San Diego!
Top notch staff, great facilities and beautiful surroundings. There’s a bit of construction going on but it didn’t impact our stay at all. It’s a few miles from great shopping and dining at UTC as well! I’d love to return and stay a bit longer.
Don’t waste your money
I came for the Mother’s Day tea and it was the worst experience I have ever had. The food was horrible, you could tell that all the pastries were stale and made before hand. Everything was either too dry and bland or too sugary and rich. They needed a better balance of food to create a food journey (what I would expect for the price). The servers didn’t know what they were giving us and two times, I was given fish eggs even though I ordered vegetarian foods. The location of the tea was in a huge room with horrible acoustics, you could hear everyone talking because the space made the volume magnified which also caused you to hear every dish clink, stack and break. Terrible from start to finish.