Experience the timeless enchantment of the island of Puerto Rico at the luxurious Fairmont El San Juan Hotel. Relax in a tropical setting amid lush landscaped grounds, cool ocean breezes, and old-world ambiance. Located on 15 landscaped acres, Fairmont El San Juan Hotel is nestled along a beautiful stretch of white-sand beach with 388 air-conditioned magnificent rooms.
Fairmont El San Juan Hotel is bordered by two miles of white-sand shores. Considered by many to be the most beautiful beach in Puerto Rico, Isla Verde Beach is ideal for seaside strolls, ocean dips, or simply hours of drowsy-eyed sunbathing. Stake out your spot with complimentary beach towels and chairs, or rent a spacious private cabana. If relaxation poolside is more your taste, enjoy the expansive pool complex, complete with four crystalline pools and exciting water sports. Discover the most enchanting ways to enjoy the water.
If you want total rejuvenation, treat yourself to a spa day. The elegant Well & Being Spa is a peaceful oasis that calms the mind and refreshes the body. Soothe away stress and achieve inner and outer peace within this full-service spa. Feel invigorated by massages, facials, and body treatments.
Travel the globe through the international cuisine available at the resort. Thirteen bars & signature restaurants present a delicious array of culinary delights - from authentic Puerto Rican flavors at Caña, innovative Crudo Sushi & Asian Plates at The Lobby, coastal cuisine at El San Juan Beach Club, worldly comfort food at Banyan Tree Grill, prime cuts of meat at Meat Market, fine dining at Riva, and much more. After a delicious meal, relax with handcrafted cocktails and live music in one of the exclusive bars, including the iconic Chico Cabaret or Brava nightclub.
Location
Puerto Rico - BeachProperty Information
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Resort Details
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1520 reviews
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May 24, 2023Wonderful experience - 5 stars!
Wow! So glad any of the negative reviews on here didn't deter our decision to stay. We had 2 rooms for our mom/daughter friend trip. Upon arrival, we were greeted by Frances who informed us our rooms were upgraded. We had one room in the Pool Villas and the other in the Ocean Villas. Both rooms were beautiful, large, and ground level. The hotel itself has a traditional Fairmont style decor (dark, wood) in the main lobby/casino area whereas the grounds look more like a modern resort (white, tropical). Although the two styles doesn't really match, we enjoyed the two vibes. We hung out mostly in the pool area where the pool bar was located. The area was a bit of a scene with party groups, DJ music, and overall energetic. There was another small pool and also a larger pool nearby, if anyone wanted a quieter space. It did appear that many non-hotel guests came in for the day pool party though (we didn't see any hotel guest stay verification to be on property). The beach was beautiful and calm. We only left the hotel a couple times and found Ubers easy to get to/from the Fairmont. Definitely recommend this hotel for adults, groups, or older families.
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May 24, 2023Beauty
Beautiful location and several amenities. Some general feedback - staff was not real helpful (concierge and check in) - they seemed preoccupied and not interested in answering questions. We booked a beautiful room with a great view (even though the windows were extremely dirty). However, the bathroom was SMALL!!!!! We are used to larger bathrooms. Extremely limited storage space and only one person at a time could get ready. We told the staff that the outlet on the bedside did not work. They didn't seem concerned. Food - Service at all of the eating places was fantastic! Breakfast was great and varied! The chandelier lounge had interesting cocktails. Steakhouse was great, if overpriced.
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May 22, 2023
Mother’s Day getaway
This review is solely about the staff. Extremely friendly and helpful! Frances at the feo desk was exceptional and did everything she could to accommodate our requests. Not many folks with her customer service skills left anymore. Also have to mentol Miosotis in Housekeeping, she was exceptionally kind accommodating as well.
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May 21, 2023A real disappointment
Definitely not 5 star quality. Our “ocean view” villa overlooked a pool not the ocean (villa 116) and was in serious need of an update. If you are looking for a party vibe, this will be enjoyable. If you are looking for a relaxing, peaceful experience, as we were, this hotel is not for you. The music was so loud (and bad, although I understand that is subjective) it was inescapable even in our room. Forget about an afternoon nap unless you bring ear plugs.
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May 21, 2023Old hotel that needs work
Beautiful property but run down. This used to be the Old San Juan and is an old hotel. You can tell Fairmont tried to modernize rooms but improvements are shoddy in rooms. Hotel hallway carpet looks worn and paint is poorly done. The bathroom is small, had broken shower valve and was not properly cleaned. The chaise in the room was stained. We called to complain but were told the hotel is fully booked and no other rooms were available. The lobby was quite busy and has a beautiful bar. But, the bathroom in the lobby had no napkins or soap. The trash can by the valet stand was overflowing with garbage. Overall, not what we were expecting for the price.