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2190 reviews
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Dec 06, 2024Fantastic service for a couple of oldsters
We spent a few days in the 24° North Hotel in Key West. The hotel has had a recent refurbishment, & it was done in an excellent fashion. The thing we liked best, though, was the unbelievable service we got on the phone from Anna Heredia in the business office. We had some questions about the charges which were applied to our credit card account after checkout. We called in, got Anna on the phone, & she diligently figured out what happened for us. In the process, she was courteous beyond words, knowledgeable, & extremely patient. She even took the time to walk me through a process on my computer to allow me to check our account myself. Any business that has people like Anna on their staff is definitely a good one. I would return to the 24° North for sure, based entirely on our experience with Anna.
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Nov 20, 2024
The T and J experience a truly Sharp Connection ❤️❤️🐶🐶
My husband and I have gone there every year for anniversary. We actually got married and Key West on the beach. We knew nowhere where we could take our fur babies with us except for the gates. We couldn’t leave them out on our Wedding day At the time, JOSE CENTENO was just getting his. He was wonderful friendly. All the staff were great and we went in on a budget nowhere else in Key West. Could we afford to stay It breaks my heart to see people say such un- justified complaints. Perhaps they can widen their wallet and go somewhere else. Otherwise I will continue to come back to the gates hotel. It may be a bit older and not so new but isn’t that what we go to Key West for for old Key West, I will always think Jose for his kindness, courtesy and respect, always always and will continue to return to the gates hotel !
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Nov 16, 2024It is a Motel
It is a motel. Not a resort or hotel. It appears to be a “Motel 6” type motel that was acquired, and superficial changes were made in an attempt to make it look like a boutique hotel. The room smelled musty. There were numerous fees during our stay to include a mandatory “resort” fee and parking fee. They recommended their shuttle downtown for a fee that included a free drink at their bar. When we tried to use the free drink vouchers, we were told that the voucher did not cover the drinks we ordered which were their current drink specials. We brought sandwiches and soda to the pool, and we were told by an employee that no outside food or beverages are allowed. This motel is expensive. Use your money more wisely than I did and stay somewhere else.
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Oct 29, 2024The Gates Key West Last Resort
The Gates Hotel is an old, refurbished hotel. It has been painted over and has installed “trend-like” interior designs like bathroom barn doors and faux wood floors, but it still has a stench of rot. Not sure where this oder comes from. My bathroom sink did not drain well so there may be water pipe issues—it’s anyone’s guess, but if you are sensitive to smells this place will make you vomit. My room had a really low platform bed—so beware if you plan to be physically active all day whether walking or water sports and need a supportive mattress for your back, the lowered platform mattress would only support children or short people, plus the roosters will wake you early. The hotel does have one set of earplugs for a guest on the bedside table. At check-in there was only one person working at small counter unit and this caused an extremely slow hotel check-in process and the line was backed up with people—and there was “drip” add-on resort fees and parking fee— it was observed nearly every guest had reservation discrepancies about price and there were hotel schemes. The hotel was poorly managed. The check-in should not impose upon paying hotel guests to just stand and wait what feels like forever! There is only one elevator. If you stay here expect “drip” add-ons and indecisive staff. We were charged to ride a trolley to Mallory Square, when at first we were told it was free. When the reservation was made online (take screen-grabs for evidential proof of your receipt) the photos looked good, but when the website was re-visited to look at photos later it read that some of the property photos were commissioned. It is a surreal experience because the property is not as photographed and then amenities are questionable. Just know, before you go.
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Oct 18, 2024
GOD'S Blessing
Best postpartum relief. Beautiful room and my baby boy slept like a King! Best amenities is all of the zen channels the white noise features were amazing and I had the most peaceful rest that a mom of a newborn after a week postpartum needed ty 😊