Location
beachProperty Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
-
Great Coffee Bar!
The hotel was wonderful. Really good service, nice restaurants. The food was good but desserts could be better. Our favorite spot was the coffee bar. Gissel and Mariela were excellent baristas and super nice with customers.
-
A beach to remember
Overall very good but first little bit about us we love the beach, have no kids and don't need any special activities or requests. The beach is fantastic super clean no seaweed...you can walk for a couple miles in either direction...tons of seating never had to get up early to get chairs....there are a few shelters but tons of shade available...the beachside restaurant and bar is open every day until 2 am - closes from 6 to 10 pm for reserved dinners...has a smaller selection but you can spend the whole day there....there are lots of beach vendors but a quick no they leave you alone but if you engage they will be persistent...in the week we were there they did have people from cruise stop by once but still tons of lounge chairs. The food was overall good nice selection at buffett and clean...service in the buffet is not as good but find someone you like and they will take care of you. The Italian and Mexican a la carte were great with great service. We stayed in the adults section in a king suite was very nice and roomy but small details that i know would bug some people...a couple times lower water pressure and not so hot eater but still overall good...maid service was ok even with nice tips...no issues with noise... Pools were very nice and clean but cold so really did not stay there...the pool bar also stays open until 11 or so depending on how busy it was...one compaint there is no lobby area bar but its a smaller resort so easy to get around...there is a beer bar that looked real nice but smelled of wet carpet so ee did not stay there... Overall a nice experience hope this helps
-
Employee review
We would like to thank whole team of the hotel for perfect vacation A special thanks to Clara Ines - room cleaning lady, Carolina - room cleaners supervisor, Ramona - buffet manager, Juana Martinez -waitress, Junior Puente- cook. Thanks again to everyone who help us to have a good time .
-
Nice place
This is a nice resort. They have a large beach area with plenty of seating. The food is good, and the restaurant staff is really good. Not giving it five stars because the room is a tad run down and the drinks a bit lacking.
-
Elvia y Dora - Childcare Employee Review
EMPLOYEE REVIEW - ELVIA Y DOYA (kids club childcare) Elvia y Dora was exceptional. She honestly was the best part of Emotions for our family. She was caring and fun and had endless energy despite the long hours she worked! I would absolutely recommend anyone staying in Emotions with children to trust her with their children. My 8 year old son, 4 year old daughter and even my 18 month old daughter all took to her immediately. I can not say enough wonderful things about this woman. She truly is the star of the resort.