Customer Ratings & Reviews
TripAdvisor Traveler Rating3031 reviews
Brian Gillison was extremely helpful and very professional. The resort was very clean as well. The food was great and the bartender Enrique was awesome as well. My lady and myself had a great relaxing time!
The room was very nice with comfortable bed. My daughter loved the kids pool area and spent as much time as she could in it! Rates were reasonable and they offered an extended check out time at no additional cost. Kudos to Embassy suites
Customer service was poor
I called the front desk to get help because my digital key wouldn’t work. Tony rushed me off the phone and was of no assistance. The rooms were small…bathroom even smaller. Construction at the front door made it harder to navigate. The place could use some updating.
Would come back!
Here for a work conference and didn’t know what to expect. Just spent 7 days with family in Miramar Beach and pleasantly surprised with the property. I arrived before check-in time but was able to get into my room. Check-in was AMAZING and Courtney deserves a raise, she’s wonderful!
On a positive note the staff were very friendly and the food was good! Unfortunately that could not make up for the filthy dirty and worn living room furniture. The chair had a pillow on it that was consistent of someone sitting there and it not being moved to clean. Stains on the chairs and couch. Crumbs on the ottoman and floor. We called the front desk and they sent housekeeping. The lady didn't even attempt to clean it because it was not a quick fix. Long story short, We were told all the rooms were the same and they were able to switch our room the next day after taking too much time and effort on our part. One last thing, we did reach out twice to Embassy Suites and did not revive a response.