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Resort Details
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Customer Ratings & Reviews
TripAdvisor Traveler Rating
1983 reviews-
Excellent customer Service
Experienced and issue in my room and called down to the front desk. Front desk representative named Marvin listened to the issue and rectified the issue immediately. He made sure my room swap was taken care of immediately. I appreciate his customer arrived, urgency and professionalism. Best, Ms. Crystal
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Trelle
Trelle the front desk worker gave me great service my son fractured his knee the day before our stay so she made sure she accommodated us and did everything she could to make him comfortable. She is a really great employee. Trelle the front desk worker gave me great service my son fractured his knee the day before our stay so she made sure she accommodated us and did everything she could to make him comfortable. She is a really great employee.
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Great place to stay!
I had a few issues with my room. The fridge wasn't cooling properly, iron wasn't working, it got immensely warm at night, and my tub wouldn't drain. I did report the drain and iron and they were immediately addressed, hence the 4 stars. I will say they have the most pleasant staff I have ever encountered. From front desk staff to valet. Everyone greeted me and always checked in on my stay, especially Marvin. Location was perfect to the convention center. Breakfast and cocktail hour was very nice All that being said I would definitely go back.
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Absolutely wonderful Anniversary staying
I could go on and on about Marvin and Jameka they both were amazing and made our stay so very welcoming. I would refer this establishment over and over… Embassy Suites on Julia street ROCK! I absolutely enjoyed my Anniversary staying here and I will return soon .. thanks so very much Marvin and Jameka you are wonderful spirited , professional, helpful and inviting! Continue to shine ❤️
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Had a great stay here im New Orleans and Marvin at the front desk was awesome and gave us so much help! Geaux Saints!!!!
Had a great stay here im New Orleans and Marvin at the front desk was awesome and gave us so much help! Geaux Saints¡!!!!!!!!!!!!!!!!!!!!!!!!! The room was nice loved the balcony. Walked everywhere food, drinks, and fun. Thanks for everything, will definitely come back. We love NOLA.