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Resort Details
Hotel Advisories
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1109 reviews
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May 30, 2023I’m excited to say I enjoyed my stay
I love embassy let me just start off say customer service at the front desk was amazing I met this sweet lady name Norma R , SHE HELP ME WITH EVERYTHING I NEEDED THAN TO MAKE THINGS BETTER I WAS OFFER 2 COMPLIMENTARY DRINKS WHICH THE BARTENDER BY THE NAME YESENIA WAS SO SWEET SHE ADDRESSED US WITH LOVE I WOULD BE BACK NEXT WEEK AN ITS NOWAY I WOULD BE STAYING IN KNOW ONE HOTEL BUT THE EMBASSY THANK YOU ALL TO TOP IT OFF THE BREAKFAST IS TO DIE FOR(GOOD TERMS ) I LOVE THE STAY THANK YOU !
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May 28, 2023Miami Airport Embassy Suites
Overall location was ok for the reason I was in the area, but the elevators on the opposite of the lobby only had two (2) operating. One of those two (2) was having difficulties with moving and was humming sometimes. The other time we took the elevator from the 1st floor to 2nd but it would let you select 2nd only the 3rd. Upon arrival my front door was not locking, I would not noticed it if I was not pulled my door in and out and twist the door knob before going out to the evening reception happy hour. So that meant I had to wait until someone come to the fix the door which is another hour and half of my time. Lucky, my daughter came back so I come down and enjoy some of the happy hour. Another issue is the pool had no towels which I had to call about, as well as, no linen for the pull out sofa only a blanket. For the amount of money paid for this hotel and the location, I excepted much better. All was addressed with staff who texted me about my stay so far and said they address my concerns with management, but upon checking I was informed that none of my concerns nor issues were noted but I had been texting with various staff, at least two or three. I not sure I will stay at this hotel due to the service and the rates, again it not worth it. Thanks.
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May 27, 2023nice roomy suites free breakfast and great shuttle service
May I start with the great shuttle service from Miami airport and back till late at night and during the day. Especial thanks to Angel who drove us quickly back from the airport to the hotel and back to the airport again because we forgot our cell phone at the hotel. Roomy nice suites, friendly service and fine ready to cook breakfast. Was to late for the evening service. Interior of hotel is also nice,
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May 13, 2023
Employees who care!!
Hilton has always been good to us but employees like Omar L. truly make them the company they are. He went over and above to make sure we were having a great time both before and after our cruise out of Miami. The Embassy Suites @ Miami airport should be proud to have such a dedicated employee. Thank you Omar L. You are a rock star!!! 😎 Crystal and Greg from Pennsylvania
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May 07, 2023
Pre-cruise stay
Omar L was THE best shuttle driver we’ve ever had. Needed diet 7-up to take on our cruise and he made sure we found a convenient store that had cans! Who knew a diet clear soda in cans was so hard to find. Went beyond the extra effort and made my wife’s vacation and cocktails the best ever. Thanks again Omar! You the best!!