Customer Ratings & Reviews
TripAdvisor Traveler Rating1064 reviews
One driver good one driver bad
Omar was fantastic and such a huge help for my whole family and a great resource of the area. Hotel was phenomenal and great breakfast I cannot say the same for Kevin. He was horrible we waited 25 minutes for the courtesy shuttle and eventually went with Uber. He needs to be more like Omar. If Omar ever needs a job he know to call me I’ll hire him on The spot!!!!
DO NOT STAY HERE.
Can’t post without 1 circle TRASH DUMP-CARPET BARE-HOLES IN CARPET-WATER STANDING IN BATH TUB….that’s the good parts. After being denied a manager to speak with”we don’t have one” we had to stay in the 2nd room. Found bug shells in second room. This trash hole was recommended b4 our cruise. I did not sleep-husband did. “The manager reception was celery and gold fish with margarita and rum punch no manager. Grab and go breakfast-had to be charged to room or pay cash….. only thing GREAT about this place was OMAR…..always smiling and helping out with anything he was allowed to Breakfast was good
Embassy suites by Hilton Miami
The staff was great but every now and then my digital key wasn’t working. My bathtub was clogged and wasn’t arranged. The fitness center was small but it does the job. You can also hear noise in your room from people at the lobby.
Rooms old and dirty. No hot water for shower at all. Found someones old clothes under the bed. Happy hour is now bottom shelf booze. Shuttle was good ,driver was nice. Did not feel safe. No mention of my Hilton status.
Service was excellent! Shout out too Omar L!!! Greeted us when we came in and helped us with our luggage right away. Very personable and remembered us when we left!!! We will be back!!! Helmi Wisconsin