Customer Ratings & Reviews
TripAdvisor Traveler Rating1902 reviews
Francesca at front desk was outstanding!
The absolute shining star was our experience with Francesca at the front desk. She is an absolute gem! We had some small issues upon check-in that were self-induced, and she quickly and easily resolved them all. She made us feel very special and as though we were the most important guests on the property. Management folks need to take heed, she's a tremendous asset to your property. And Francesca, thank you again for all you did!
Spent 5 nights at this hotel and yes there were things to like but there was the negative so we'll start with the good. The breakfast. Although it was extremely busy at times especially on the weekend, overall it was quite good especially the omelettes. The gym was decent but like most hotels anymore than two people is way too many. The location is good for those of us who want to be free of the daily resort fee charges on the strip and don't mind walking there but its quite a ways so taking an uber one or both ways worked good for us. The rooms are certainly a decent size being suites but the walls are pretty thin as we heard someone having a coughing fit and it sounded like he was in our suite. Now the bad The pool is excellent..but the whole time we were there it was not heated and therefore extremely cold. Its something they said they were working on and had been a problem before we arrived.Chances are it's still a problem because maintenance issues seem to drag on at this place far too long. Another example of that was the elevators. Three elevators but one right by our room was out of service for our entire stay and probably still is plus one or two days we were there they were down to just one running off and on which created some big lineups.Usually we use the stairs anytime we can..but they were off limits and only to be used for emergencies. Which brings me to the last and worst part of our stay. On our last night this past Sunday we were horribly awakened out of a deep sleep at 230 am. EAR PIERCING SHRIEKING ALARM IS GOING OFF followed by an announcement that everyone should be heading for the stairs. This hotel being an open courtyard design you could come out of your room..we were on the fourth of sixth floors, and you can see exactly what's happening throughout the whole place pretty much. But the incredibly HIGH VOLUME of this high pitched alarm had our ears ringing throughout the next day so my question is does it really have to be THAT LOUD? Obviously I know it has to be loud enough to wake people to get them out but this was more than enough to give you major ear damage and startle you to the point of a possible heart attack. I'm not exaggerating in any way shape or form. So needless to say it took quite a while to get back to sleep after we realized it was a false alarm..no announcement but it was obvious and then we had to be up early enough to not miss breakfast which ends at nine on weekdays. So it was a horrible day and our flight didn't leave until nine pm so we were wiped out by the time we got on the plane. And to finish off we found out that the false alarm was caused by someone's toilet overflowing which set off the alarm system. Not a fun night. So would we stay here again..probably not
I stayed here for 4 nights and was very happy with the service. The rooms are nice and the beds are comfortable. The staff is friendly and very accommodating. I loved waking up to a cooked breakfast every day as well. There are multiple really great restaurants that are within walking distance as well. With exception of the road constructions making a mess out of the area, it was a great stay.
Dissatisfied with the service of the hotels regarding rooms type.
Rooms were not provided as booked. In stead of 2 rooms with double bed given king side bed. How can you adjective in king size bed with 5 people. During the check in at 2am told that they do not have rooms types what was booked, it is system error.
Moldy beds gross hotel
This is the worse hotel I have ever stayed at. It is so dirty and gross. The bed has mold on it and when I asked if they could switch us rooms they said no we will just clean it with chemicals so now I will be sleeping in a moldy chemical bed wtf. Horrible management housekeeping so many options in Vegas do not stay here run far away