El Embajador, a Royal Hideaway Hotel (belonging to the Barceló Hotel Group and formerly Occidental El Embajador) is a luxurious and versatile hotel that, thanks to its fantastic location in Santo Domingo and services such as free Wi-Fi, is ideal for vacations as a family or couple, or for business trips and meetings. The capital of the Dominican Republic is a stimulating, multi-cultural city, and for this reason, El Embajador is the ideal starting point to visit the historical and colonial districts in the city and become fully immersed in the Dominican culture.

Tours of Santo Domingo are complemented perfectly by the elegant and welcoming rooms, as well as modern facilities which include a large pool and fitness center to guarantee a fun and relaxing vacation for all guests. 

The rich cuisine deserves a special mention as it includes a full international breakfast buffet and a spectacular romantic dinner option at the El Jardín gourmet restaurant which features one of the most charming atmospheres in the city. 

For guests traveling on business, the hotel guarantees close proximity and good connections to the financial district in Santo Domingo. Additionally, its superb facilities make it one of the best business and event hotels in the Dominican Republic.

Location

Near Blue Mall
Las Americas Intl. Airport : 21 miles

Property Information

Total rooms: 298

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Resort Details

Amenities

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Activities

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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 1:00 PM
Minimum Check-In Age: 18
General Policies:

Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedSafety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards

Special Checkin Instructions: Front desk staff will greet guests on arrival.

Know before you go: Pool access available from 7:30 AM to 7:30 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. A car is recommended for transportation to and from this property. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-out is available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global), Intertek Cristal (3rd party expert - Global), and Ecolab (3rd party expert - Global). Enhanced food service safety measures are in place.

Renovations: The following facilities or services will be unavailable from September 9 2020 to December 31 2021 (dates subject to change): Dining venue(s)SaunaSpa

Optional Fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for buffet breakfast: USD 25.60 per person (approximately) Airport shuttle fee: USD 50 per vehicle (roundtrip) Early check-in is available for a fee (subject to availability, amount varies) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 1401 reviews
  • 5.0 star tripadvisor rating
    Excellent Hotel

    I like everything about hotel El Embajador. The staff is very friendly and helpful, and always smiling. This is my favorite hotel in Santo Domingo, the location is the best for me. The room has a lot of space and offer all that I need, like blower. steamer for clothes, even a wood comb for men that I never use but I like it, and many other things.

    May 13, 2024
  • 3.0 star tripadvisor rating
    Good property, bad service.

    Staff appears not interested in serving guests. It is very difficult to obtain a timely response to emails and calling proved to be impossible. We could not even get our luggage delivered to our room. Nobody seemed to care about anything.

    Apr 28, 2024
  • 5.0 star tripadvisor rating
    El Embajador no me debe nada!

    What a great place! Excellent staff overall. Beautiful hotel. I will definitely return soon and recommend to anyone that asks.

    Apr 25, 2024
  • 5.0 star tripadvisor rating
    Destination Wedding at the El Embajador

    In March 2024 I was able to host my destination wedding at the El Embajador and I couldn’t have asked for a better experience. Not living in the Dominican Republic, Angelica the hotel wedding planner was always responsive and made sure all my questions and concerns were answered. The planning was easy and seamless. The food for our cocktail, reception and late snack were amazing, our guest couldn’t stop talking about it. The team even were able to make two dishes from our home country. The hotel accommodations were amazing, the rooms, the spa, pool and restaurant were all great and perfect! The El Embajador is a great choice to make sure all your guest traveling for your wedding are comfortable. I’m so grateful for Angelica and all the team of the El Embajador for the exceptional service which allowed me to enjoy my wedding and the week I had spent there.

    Apr 19, 2024
  • 1.0 star tripadvisor rating
    AVOID AT ALL COSTS AND BOOK WITH AN INTERNATIONAL CHAIN. ONLY INTERESTED TO TAKE YOUR MONEY, NOT TO DELIVER A SERVICE

    AVOID LIKE THE PLAGUE! NOT A FIVE STAR EXPERIENCE. POOR, STRESFUL EXPERIENCE. THEY DESTROYED OUR BREAK. THE ONLY THING THEY WANT IS YOUR MONEY, NO INTEREST TO DELIVER A SERVICE. SHAME ON YOU! The PROS: 1- rooms exactly as in the pictures 2- clean 3- great location 4- good facilities The CONS: 1- rude staff, not attentive, everything they do for you is PLAIN WRONG AND POOR EXPERIENCE 2- no one speaks basic english except the front reception staff. So, ordering water, drinks, food, taxi or even asking for simple things is a CHALLENGE. I understand not everyone would need to speak english, however, I expect that the client facing staff in a 5 star hotel do SPEAK BASIC ENGLISH 3- the operation of the hotel is 1* at best. I would give 0 if I could DETAILS: 1- arrived Saturday after a very long flight. The front office check in was VERY slow. No electronic receipts, everything had to be printed, take photocopies of our IDs and print them, we had to sign every single paper although we booked online and gave a credit card online for the booking 2- went for lunch to the restaurant inside the hotel, the moment the staff realised we do not speak spanish they ignored us. We tried to communicate, but no luck. At some point I had to grab someone from their arm to waive at them that we want to eat and we sat on a table on our own. 3- 1st night there was a party at a club next to our room. We called the reception to tell them that this is too loud and understand what time that will finish. They said they;d call us back. At 00:00 we called again. They said they would call us back. at 00:30 they send someone in our room. The guy seemed like an engineer holding screwdrivers on his hands. He then entered the room and switched off our lights! We were scared and confused. He spoke no English. We showed him the door, got dressed and went to reception. Asked why no one has called us to tell us what is happening with the party and the music, and also why they sent this man to our room. Obviously that was a mistake, however, no apology or acknowledgement of poor service. 4- at 01:00 we changed rooms as the music was still very loud. We transfered all our staff from one room to the other and went to sleep finally. 5- next day it was my friend's birthday. After a great tour around the city we went to the hotel pool to relax and have a drink. We attempted to order drinks at the pool bar. There were 4 people serving, no one spoke any single word in english (again, dont want to have a meaningful conversation, just order a drink!). I managed (I thought at least) to order 2 drinks and water and tell them our room number. I saw the waiter writing down our order correctly. After 30 mins the order has not arrived, I went back to the pool bar. The guy I ordered to was gone. I tried to explain that I am waiting for drinks and water. Ordered again with the 4 words I know in Spanish. The order eventually arrived! 6- after a couple of hours one of the waiters comes over and speaks to us in Spanish. we keep repeating in Spanish that we dont speak the language. The first waiter leaves. The second waiter comes back, same scene. They speak to us in spanish, we keep repeating we speak no spanish so we could not understand what they were telling us. The third waiter comes next. Same scene again. At some point we realise they ask us to pay the bill. We show them the room number. They do not seem to get it. We do not seem to get what they want. Then a security guard appears, speaks some english. He says you need to pay your bill. We explain we have no cards with us and they should charge the room. He becomes aggressive saying we have to pay now. We pay with our iphones (thank god for Apple pay!) 7- we go to the hotel manager Ventura Serra and complain that the behaviour of the staff and experience so far is APPALLING! She apologises to my friend (who had her birthday that day and they ruined it for us), and promised to fix our experience. She explained that the issue was that they have not recorded the room change that happened overnight. AGAIN I DONT SEE HOW THAT WAS OUR FAULT. She sent us fruit as an apology. Too little in my opinion 8- The next day we decided to book a tour by using their Guest Experience Manager, Yasaret Cortorreal. Terrible experience, no professionalism, zero client service - read here: https://www.tripadvisor.com/ShowUserReviews-g659488-d16592047-r944821920-Vacaciones_Barcelo-Riviera_Maya_Yucatan_Peninsula.html 9- Every night the door key did not work. We had to go back for it to be re-set. The last night, Victor from the front desk told me that when we reset keys we need to bring both of them together not every time one of the keys to be reset as if they reset one key, the other gets cancelled. I explained to him that we always bring them both as we always try both key cards and they dont work. No apology or admission that their poor operating model and the company operating the hotel is simply inadequate and not 5 star. 10- the 2nd day we decided to go for breakfast. that was clearly a mistake. We went to the front staff, said the word breakfast - no response. They wouldn't understand. we put google translator on. They ignored us. We sat on a table on our own and ignored them. Went to the omellette station waiting in line to order my omelette. everyone in the line was spanish speaking except me. When my turn came, I was ignored and they moved on to the next person. Blantly, plainly completely ignored as if I was not there!!!! I complained, the staff was looking at me and smiling. A kind lady in the queue who understood english did the translation for me and I managed to order. OVERALL THE EXPERIENCE IS AS FOLLOWS - WHEN SOMETHING GOES WRONG, OR DOESN'T WORK IT IS THE GUEST'S FAULT. THE ROOM CHANGE HAS NOT BEEN UPDATED IN THE SYSTEM, IT WAS OUR FAULT FOR ASKING TO CHANGE ROOMS. THERE WAS NO CREDIT CARD ON FILE FOR OUR STAY, IT WAS OUR FAULT WE DIDN'T GIVE ONE AT CHECK IN (NOT THEIR FAULT FOR NOT ASKING) THE DOOR KEYS DIDN'T WORK, IT WAS OUR FAULT BECAUSE WE SHOULD ALWAYS BRING BOTH KEYS TO BE RESET TOGETHER. AND WHEN I TOLD THEM THAT WE ALWAYS BRING BOTH KEYS, SILENCE. NO ONE SPEAKS A SINGLE WORD IN ENGLISH, HOWEVER, WHEN THEY HAVE TO QUOTE PRICES EVERYONE KNOWS HOW TO DO THAT IN US DOLLARS!!!! YOU ARE JUST A DOLLAR BILL WITH LEGS FOR THEM. NOTHING ELSE. THEY WILL TAKE YOUR MONEY HAPPILY, BUT DON'T FEEL OBLIGED TO DELIVER A DECENT SERVICE. NEVER FELT AS SCAMMED AS WITH THESE GUYS. SHAME ON YOU!

    Apr 01, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319