LocationNear Blue Mall
General Policies & Fine Print
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedSafety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
Special Checkin Instructions: Front desk staff will greet guests on arrival.
Know before you go: Pool access available from 7:30 AM to 7:30 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. A car is recommended for transportation to and from this property. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-out is available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global), Intertek Cristal (3rd party expert - Global), and Ecolab (3rd party expert - Global). Enhanced food service safety measures are in place.
Renovations: The following facilities or services will be unavailable from September 9 2020 to December 31 2021 (dates subject to change): Dining venue(s)SaunaSpa
Optional Fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for buffet breakfast: USD 25.60 per person (approximately) Airport shuttle fee: USD 50 per vehicle (roundtrip) Early check-in is available for a fee (subject to availability, amount varies) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1042 reviews
we stayed two nights at this hotel during our visit to Santo domingo The room was very spacious comfortable,and clean,with a large bathroom,which had a separate shower,and a jetted tub. There are 3 restaurants 40 metres from the hotel,as well as one in the facility.
Best stay in Santo
We had such a great experience here. Everything was wonderful. The rooms were so comfortable and the staff was great! The food was delicious and the fresh juices were SO good! We loved everything about this place and will come back for sure :)
Reception staff incapable
The hotel rooms are really nice but the reception staff is unfortunately so incapable that they were until today not able to send me the invoice for my room to hand it in for reimbursement at my company. The receptionist had put into the invoice a fictive address in Kazachstan (?). When I asked to put in the same company address in Germany as my collegaue who checked out 1 hour before, it was technically not possible for her. She promised to send it to me by email with the correct address. However, nothing happened. A reminder email from my side led also to no reaction. Therefore I am until today still without any invoice for my room.
Always amazing, clean, excellent food, service and amenities.
The hotel is always clean, with excellent food, service, and amenities. The staff is amazing they care for you and make you feel welcome, they always give you the extra mile to make your experience very special. We love the food, the room service is wonderful, and the rooms are very comfortable. This is our favorite place when in DR.
Best hotel in Santo Domingo
The accommodations/amenities & staff service are NEXT LEVEL. Gorgeous pool area and nice gym/spa. Yethzabel at the front desk provided exemplary service and can accommodate any request. Can’t wait to be back in April!