Location
Near Blue MallProperty Information
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Resort Details
General Policies & Fine Print
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedSafety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
Special Checkin Instructions: Front desk staff will greet guests on arrival.
Know before you go: Pool access available from 7:30 AM to 7:30 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. A car is recommended for transportation to and from this property. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-out is available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global), Intertek Cristal (3rd party expert - Global), and Ecolab (3rd party expert - Global). Enhanced food service safety measures are in place.
Renovations: The following facilities or services will be unavailable from September 9 2020 to December 31 2021 (dates subject to change): Dining venue(s)SaunaSpa
Optional Fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for buffet breakfast: USD 25.60 per person (approximately) Airport shuttle fee: USD 50 per vehicle (roundtrip) Early check-in is available for a fee (subject to availability, amount varies) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1140 reviews
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May 30, 2023El Embajador great stay
Great view in the country. I will come back for my leisure for sure. Thank you very much for great hospitality Close to conveniences and good location for traveling around the city. Will come back for sure
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May 29, 2023
Great Hotel
Excellent staff, very friendly and helpful. Very good food, especially breakfast. The room is comfortable, spacious and very clean. I highly recommend it. The hotel does not have a beach but it is perfect if you need to be in the city.
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May 28, 2023
Luxurious and Clean Accommodations with Friendly Service
I stayed at this hotel while on a work trip, and the accommodations exceeded my expectations. The staff were friendly and helpful. It was also helpful that most staff speak more English than I speak Spanish. The hotel was very clean, the food was good, and the atmosphere is nice. I'll be staying here again during my next visit in-town for work.
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May 27, 2023Holding money on cards
This hotel has taken our money and is not returning it. We paid for a room and immediately cancelled as we made an error in the booking. We called them to confirm the error and they agreed they would not charge us for the room. They confirmed in email they would NOT charge. They did charge. We emailed them twice to say you have charged us and you said you would not. NO reply. We arrived at the hotel for our stay and suggested as they had not refunded us (10 days had passed) they use the other room as credit. they refused to use the other room as a credit towards a new room. Saying “you will be refunded in 10 days” (that’s another 10 days) and we had to pay again for another room. It has already been 10 days since they took the money. So where is our refund?? After a long time asking for them to use the money they had taken (which they said they wouldn’t) for the new room we gave up and produced another card for them to take a new booking. Thousands of ££. They took another “holding” charge from my other card while we waited for a room. Then due to having a bad feeling we decided to leave (10 min after producing the second card ) I was assured the new hold money would not come out of my account and would be refunded immediately. - but yes it HAS been placed on hold and frozen in my account. Here 6 days later it is still not released! We have emailed the hotel about this and no reply. This hotel is holding two large payments and we still have no money back. Everyone says “it’s a process” to get a refund. Won’t get a manager to resolve it. Won’t put us through to accounts. And we followed your process - after you confirmed on email you would not take money - and yet 15 days later we have no money. The hotel has told us another 10 days and the first refund should be back. We will see. The second amount remains held and currently no response from the hotel about it. This is not a 5 star hotel. This response is unacceptable.
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May 25, 2023
Exceptional Stay
This was my first time staying at the El Embajador in Santo Domingo, Dominican Republic and the experience was amazing. The service from the front desk receptionist to the bellhop set the tone for what we had in store. Victor the front desk manager treated us with such professionalism and care. The rooms was extremely clean, spacious and comfortable. The staff on our floor was extremely friendly and helpful. The bed as well as the pillows were really comfortable. Which is very important for someone like me that stands all day giving presentations. Special thanks to Juan Martínez and Mariano Ortega for their gold star service and treatment with me and my wife.