Resort Details
- Various BarsLas Cotorras Bar:Located by the pool. Perfect for enjoying a delicious cocktail and a variety of snacks surrounded by tropical gardens, accompanied by singing. An incomparable experience in paradise.
The Lobby & Iconic Cru Bar:An area full of elegance and tradition in two different ambiances: bar serving national and international drinks with live music Tuesday, Wednesday and Thursday; and a Spanish tapas section and international wines to enjoy your favorite sport.
The Lobby & Cru BarEmblematic place full of elegance and tradition in two atmospheres: bar serving national and international drinks with live music Tuesday, Wednesday and Thursday; and a Spanish tapas section and international wines to enjoy your favorite sport. - Various RestaurantsEl Jardín Gourmet Restaurant:El Jardín international gourmet restaurant offers guests the opportunity to enjoy the very best atmosphere under the stars in the setting of a spectacular Spanish courtyard, where the ambient music and a good wine are the perfect company.
The El Jardín Gourmet Restaurant is run by our Executive Chef, who does his utmost to ensure that this Royal Hideaway experience, featuring dinner in wonderful surroundings, is unforgettable.
Los Porches Restaurant:Guests can enjoy a dominican buffet breakfast or international in a colonial atmosphere with views of our gardens and swimming pool, as well as a delicious à la carte menu for lunch and dinner.
- 24-hour front desk
- Bell staff/porter
- Casino
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Dry cleaning
- Elevators
- Exercise gym
- Express check-in
- 24-hour front desk
- Bell staff/porter
- Casino
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Dry cleaning
- Elevators
- Exercise gym
- Express check-in
- Express check-out
- Free high speed internet connection
- Free parking
- Gap period enforced between guest stays
- Gift/News stand
- Guests are provided with free hand sanitizer
- Hairdresser/barber
- Individually-wrapped food options are available
- Individually-wrapped food options are available through room service
- Limousine service
- Luggage service
- Multilingual staff
- Onsite laundry
- Outdoor pool
- Property confirms they are implementing enhanced health & safety measures
- Property is cleaned with disinfectant
- Sauna
- Social distancing measures are in place
- Spa†
- Staff wears personal protective equipment
- Tour/sightseeing desk
- Business Center†
- Please contact the hotel for additional information.
† Fees may apply
- Gambling †
- Pool †A lovely swimming pool with sun-loungers to switch off from the city buzz and relax.
- Spa †Bi Wellness & SpaThe El Embajador, a Royal Hideaway Hotel has excellent facilities, Perfect for relaxing and enjoying yourself or getting in shape after a long day's work.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1757 reviews
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Dec 03, 2025Great customer service experience
The hotel has very good customer service experience. We will like to recommend and recognize Nery, Keidy, Leslie and Jacinto, besides Stevenson and the rest of the group that always serve us with gratitude, respect and appreciation.
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Dec 02, 2025El Embajador great experience!
This hotel offered a comfortable and spacious room. The staff were very pleasant and attentive to your needs as you entered the hotel especially Roman who assisted in any way that he could. Special mention to Marleny at the desk in the lounge who was very welcoming and cheerful with each encounter.
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Dec 01, 2025
Excellent hotel and restaurant customer service experience
Very good hotel, with excellent customer service experience. The Royal Hideaway experience was great with Katelyn, Stevenson and Carolyn at the Royal reception room. We appreciate your hospitality. Thanks!!!
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Nov 28, 2025
Great experience
The service was so wonderful. Melanie and Joelkis were very nice. I definitely recommend the margarita and espresso martini!
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Nov 28, 2025
Good bar!
Wonderful bar with Melanie, Joelkis, and Dadneris! They have great service and drinks. It is a fun atmosphere. Thanks!
- Check In: 3:00 PM
- Check Out: 1:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedSafety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
Special Checkin Instructions: Front desk staff will greet guests on arrival.
Know before you go: Pool access available from 7:30 AM to 7:30 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. A car is recommended for transportation to and from this property. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-out is available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global), Intertek Cristal (3rd party expert - Global), and Ecolab (3rd party expert - Global). Enhanced food service safety measures are in place.
Renovations: The following facilities or services will be unavailable from September 9 2020 to December 31 2021 (dates subject to change): Dining venue(s)SaunaSpa
Optional Fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for buffet breakfast: USD 25.60 per person (approximately) Airport shuttle fee: USD 50 per vehicle (roundtrip) Early check-in is available for a fee (subject to availability, amount varies) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.