Resort Details
- Various BarsLas Cotorras Bar:Located by the pool. Perfect for enjoying a delicious cocktail and a variety of snacks surrounded by tropical gardens, accompanied by singing. An incomparable experience in paradise.
The Lobby & Iconic Cru Bar:An area full of elegance and tradition in two different ambiances: bar serving national and international drinks with live music Tuesday, Wednesday and Thursday; and a Spanish tapas section and international wines to enjoy your favorite sport.
The Lobby & Cru BarEmblematic place full of elegance and tradition in two atmospheres: bar serving national and international drinks with live music Tuesday, Wednesday and Thursday; and a Spanish tapas section and international wines to enjoy your favorite sport. - Various RestaurantsEl Jardín Gourmet Restaurant:El Jardín international gourmet restaurant offers guests the opportunity to enjoy the very best atmosphere under the stars in the setting of a spectacular Spanish courtyard, where the ambient music and a good wine are the perfect company.
The El Jardín Gourmet Restaurant is run by our Executive Chef, who does his utmost to ensure that this Royal Hideaway experience, featuring dinner in wonderful surroundings, is unforgettable.
Los Porches Restaurant:Guests can enjoy a dominican buffet breakfast or international in a colonial atmosphere with views of our gardens and swimming pool, as well as a delicious à la carte menu for lunch and dinner.
- 24-hour front desk
- Bell staff/porter
- Casino
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Dry cleaning
- Elevators
- Exercise gym
- Express check-in
- 24-hour front desk
- Bell staff/porter
- Casino
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Dry cleaning
- Elevators
- Exercise gym
- Express check-in
- Express check-out
- Free high speed internet connection
- Free parking
- Gap period enforced between guest stays
- Gift/News stand
- Guests are provided with free hand sanitizer
- Hairdresser/barber
- Individually-wrapped food options are available
- Individually-wrapped food options are available through room service
- Limousine service
- Luggage service
- Multilingual staff
- Onsite laundry
- Outdoor pool
- Property confirms they are implementing enhanced health & safety measures
- Property is cleaned with disinfectant
- Sauna
- Social distancing measures are in place
- Spa†
- Staff wears personal protective equipment
- Tour/sightseeing desk
- Business Center†
- Please contact the hotel for additional information.
† Fees may apply
- Gambling †
- Pool †A lovely swimming pool with sun-loungers to switch off from the city buzz and relax.
- Spa †Bi Wellness & SpaThe El Embajador, a Royal Hideaway Hotel has excellent facilities, Perfect for relaxing and enjoying yourself or getting in shape after a long day's work.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1818 reviews
-
Mar 08, 2026Experience of my stay
I would like to commend the exceptional service provided by the waitresses Leyby and Yeimy! They both had high energy and a positive attitude during my stay creating a welcoming atmosphere. Additionally, their cocktail-making skills are truly outstanding, delivering some of the best drinks I've had.
-
Mar 07, 2026Luxury Expectations, Disappointing Reality
I am extremely disappointed with my experience and deeply troubled by how this situation was handled. I have serious concerns about staying at any hotel that appears willing to overlook dishonest behavior from its staff. During my stay, I was on the 7th floor, which, along with floors 8 and 9, is marketed as a more private and luxurious section of the hotel with its own elevator, check-in, and dining areas. Given the premium price and the reputation of the brand, I expected a higher level of professionalism and integrity. On the morning of my check-out, I accidentally left two gold bracelets on the counter in my room. I remember exactly where they were because I had taken them off there the night before. We left very early that morning and unfortunately forgot to grab them. As soon as I arrived home, I immediately called the hotel to report the items and explained precisely where they had been left. The staff member I spoke with informed me that management checked the room and that the bracelets were not found. This response was extremely disappointing. Given that I clearly described their location and reported the items immediately after leaving, it raises serious concerns about what happened to them. Situations like this are exactly why guests choose higher-end hotels and pay extra for premium floors — because they expect trust, accountability, and professionalism from the staff. Unfortunately, this experience has left me with the opposite impression. My stay was from February 26 to March 1, as I traveled to attend my cousin’s wedding at the hotel. My family lives in the Dominican Republic, and I visit often. However, after this experience, I will not be staying at this hotel again, nor will I choose other properties within this brand in the future. This was a very disappointing experience and not what one expects from a hotel that presents itself as a luxury destination.
-
Mar 06, 2026
Arriving at my home away from home!
The best hotel in Santo Domingo, for business or pleasure. Where one grows to appreciate and love the staff for their kindness and attention to detail. Each stay surpasses the prior stay with perfection and satisfaction. Wilmer Medina fines, warmness and attention to us all made us fell right at home once more. Our stay this time was for baseball, the rest of my friends decided to join us once they withes the staff warmness and care.
-
Mar 05, 2026
Amazing service
All staff are awesome. The is so delicious and the cleanliness is satisfying all of required. Thank you for provided a great experience
-
Mar 02, 2026
GREAT AND SAFE HOTEL
Great and friendly staff, very clean and comfortable rooms. The hotel is in a private area therefore there is no city noise. Great for business and meets as well as beautiful for wedding and conference events. I highly recommend the hotel.
- Check In: 3:00 PM
- Check Out: 1:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedSafety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
Special Checkin Instructions: Front desk staff will greet guests on arrival.
Know before you go: Pool access available from 7:30 AM to 7:30 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. A car is recommended for transportation to and from this property. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-out is available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global), Intertek Cristal (3rd party expert - Global), and Ecolab (3rd party expert - Global). Enhanced food service safety measures are in place.
Renovations: The following facilities or services will be unavailable from September 9 2020 to December 31 2021 (dates subject to change): Dining venue(s)SaunaSpa
Optional Fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for buffet breakfast: USD 25.60 per person (approximately) Airport shuttle fee: USD 50 per vehicle (roundtrip) Early check-in is available for a fee (subject to availability, amount varies) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.