These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Type of wine/spirit bottle provided is at hotel discretion
- Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products
- Any Spa Service or discounts that state valid pp/ps are limited to a max of two (2) adults per room
- Discounted amenities and services cannot be combined with other discounts or special offers on property
- All amenities are subject to availability
- Additional restrictions may apply on eligible Spa Services
- All services should be arranged with the concierge after check-in
** Added value’s are not combinable with same added value’s of other promotions.
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Redemption information will be provided by the hotel at check-in.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time.
Guest will receive Complimentary Water Tour Experience with your stay. Join us daily at 1:00 PM or 2:00 PM for a scenic adventure from the hotel to Puerto Cancún where you’ll experience breathtaking views. Then, continue to a beautiful stretch of clear water just in front of the hotel, where you can dive in and revel in the refreshing ocean. Please note this experience is subject to weather conditions. Reserve your spot soon with the Concierge team availability is limited to 10 seats each day.
The inclusive program includes the following amenities:
- 24-hour access to food and beverage options including kid-friendly menu options
- In-room mini-bar fully stocked with soft drinks, juice, bottled water & beer
- Buffet and a la carte restaurants without reservations required
- Bars and lounges serving international and domestic brand beverages
- Unlimited Fruit juices, soft drinks and snacks
- Endless daily land and water activities for all ages
- Live music and local entertainment
- Explorer's club for Kids ages 3 to 12 with supervised activity programs daily
- No wristbands required
- All taxes and gratuities
Unlimited-Luxury® for the kid in everyone!
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- BarsBarracuda, Beach bar with magnificent views.
Desires, Sports bar:- Sports bar during the day with multiple TV screens to enjoy sports events- Adults-only dance club with music lounge and late-night DJ
Rendezvous, Located in the main lobby area, enjoy our cocktail menu while taking in the view.
Sugar Reef, Located at “La Plaza” gourmet court area, perfect for enjoying your favorite tropical cocktail with views of Isla Mujeres.
Veranda, Lounge bar located at the specialty restaurants terraces
Bar 360°, Adults-Only Rooftop bar located on the 16th floor with stunning views of the Cancun area, including Isla Mujeres, Hotel Zone and more.
Breakfast is available for Preferred Club guests with a set menu. - Bluewater Grill
Dinner: A la carte international fusion specializing in Mediterranean cuisine with breathtaking Cancun skyline views. All guests during dinner. Family friendly.
Approximate seating capacity: 80
Adults-Only for Dinner
o Preferred Club Adults-Only for Lunch
- Coco Cafe
Premium coffee, pastries, and a variety of ice cream options in a relaxed atmosphere with ocean views.
Late night bites include fruits, yogurt, sandwiches, and more.
- HimitsuA la carte restaurant specializing in Pan-Asian cuisine with four Teppanyaki tables (Teppanyaki tables under reservation with Concierge).
Three available concepts: Sushi bar, Teppanyaki table and à la carte menu. - La PlazaInternational themed gourmet court within six different stations including:- Wellness food with gluten free and vegetarian options.- Pan Asian with a sushi bar and wok kitchen.- Mediterranean with a pizza oven.- Grilled area for hamburgers, hot-dogs and more.- Mexican with the “tacos al pastor” and antojitos display.- Desserts with crepes, ice cream parlor and sweet desserts choices.
Outdoor seating available. Approximate seating capacity: 80 - Mi LucreciaAuthentic a la carte Mexican cuisine.Approximate seating capacity: 98
- PortofinoA la carte traditional Italian specialties and a pizza oven in a contemporary setting.Approximate seating capacity: 130
- The Chef’s Table• Located inside the main kitchen, it is the most exquisite gourmet experience. Perfect to enjoy an amazing interactivedinner and getting a peek behind the scenes• Reservation required with concierge or sommelier• Approximate seating capacity: 12
*Additional costs apply. Reservations required with concierge or sommelier - The Wine Cellar• Located in between the Portofino and Lucrecia restaurants, the wine cellar offers a private dining experience with anextensive wine list and sommelier*• Approximate seating capacity: 10*Additional costs apply. Reservations required with concierge or sommelier
- Vista Prime restaurantVista Prime- Vista Prime restaurant will be designated for Preferred Club guests only.Vista Prime is an asado-style restaurant based on the grilling and barbecue methods used throughout South America. The shift in availability reflects the elevated restaurant experience, including the premier rooftop location boating panoramic views of Cancun, a chef and sommelier guided culinary experience offering the option of dry aged meat with an open kitchen concept, and an expansive mixology menu and top selection of wines.
- World Cafe
International buffet serving local and international specialty items and classics. Offers an exclusive children's buffet area as well as a private room for children to dine and play.
Approximate seating capacity: 188
- Babysitting†
- Beauty shop/salon†
- Body scrub†
- Child programs†
- Dry cleaning†
- Health club†
- Laundry/Valet service†
- Live entertainment†
- Lounges/bars†
- Massage services†
- Babysitting†
- Beauty shop/salon†
- Body scrub†
- Child programs†
- Dry cleaning†
- Health club†
- Laundry/Valet service†
- Live entertainment†
- Lounges/bars†
- Massage services†
- Medical Facilities Service†
- Meeting rooms†
- Pool†
- Restaurant†
- Sauna†
- Spa†
- Wireless internet connection in public areas
† Fees may apply
- Children's program †The Explorer’s Club for Kids, ages 3 to 12, features activities supervised by our Red Cross certified staff. The program is designed to entertain the little ones with different activities based on science, nature, and exploration. At this fully supervised children's program, kids will enjoy the following:
• Arts & Crafts
• Indoor game room
• Storytelling and music
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Kid's stage/mini theater
• Light snacks area for children
• Movie zone
• Climbing wall - Fitness center on-site †
- General †• Shopping Tour to Puerto Cancun Shopping Mall via water shuttle(Additional costs may apply and it is limited to 9 guests)
• Complimentary Island Express (twice per week, reservations required)** - Golf †This hotel is adjacent to a beautiful 18-hole, 72-par golf course.
The Puerto Cancun Golf Course, with its exceptional greens and lush Caribbean tropical surroundings, is an excellent choice for sport enthusiasts. There are several activities offered such as children’s clinics, private lessons, and a restaurant.
Puerto Cancun Golf Course is closed on Mondays - Kayaking †
- Leisure Facilities †- Ping pong
- Billiards
- Beach volleyball
- Remote-control ships and cars
- Foosball
- Outdoor yoga on the 9th floor
- Fitness classes
- Board games- Pickleball - Non-Motorized Water Sports †- Water aerobics
- Non-motorized water sports
- Introductory scuba classes in the pool
- Kayaks
- Water volleyball
- Hobie Cat
* Additional fees may apply - Scuba diving †
- Spa †
- Teen programs †Ages 13 – 17 have the Core Zone Teens Club to socialize, play sports or games, and relax. Activities include but not limited to:
- Social events including disco mixers
- Snack bar with non-alcoholic drinks and snacks
- Video games: Xbox One, Nintendo Switch and PlayStation®
- Ping-pong
- Pool table
- DJ booth
- Cinema
- Air hockey - Water activities †
- Marina Town Center Puerto Cancun Mall
- Parque Nizuc Waterpark
- Xcaret
- Xcaret Park
- Xenses Park
- Xel-Ha
- Tulum Mayan Ruins
- Cobá
- Chichén Itzá
- Cancun Hotel Zone
About 10 minutes away.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3852 reviews
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Dec 21, 2025Good choice for couples and families with well behaved kids.
This is a good AI with food that is better than most. Not in the Hotel zone. We stayed in a preferred club with a plunge pool. These types of rooms are on floors 2 and 12. Our original room was on floor 2, but most of these rooms are located between the lobby and the elevator, so there was a lot of noise from people passing by. After the 1st night they moved us to the same room on floor 12 and it was much quieter. Like a lot of these types of hotels sound proofing is not that good due to the concrete construction. The bed was very firm, which seems to be normal in Mexico. We did not use the plunge pools as much as we usually would have as the roof top pool was quite comfortable with available chairs. I think the preferred club is worth the extra due to the roof top pool, the reserved beach area, and the ability to have breakfast at bluewater, which was always good and much better than the buffet. We ate at all the restaurants and they were good with good service and drinks. The only disappointing was the Italian, where our food was cold, but others said the pizza was good. As an Albertan I should have learned by now never to order a steak outside of Alberta as it will be disappointing. One thing we liked is that there was not too much partying at night and no loud pool music. The beach is relatively small with some seaweed. They don't seem to mention it but there is a free boat that goes to the Island on Tuesdays and Thursdays, but you have to sign up for it on the day with the app. The app worked fine for most things and wi-fi was good. They even had some Canadian TV channels.
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Dec 21, 2025Book elsewhere
After a week’s stay, I would not recommend this resort. We only came here for the golf and how close it was to the course, otherwise, I would have listened to the reviews. The ones who say it’s amazing, clearly have very low standards or haven’t been to many AI before. The food was pretty good. The service was okay at best. I felt most times I was annoying the staff. The housekeeping and mini bar just grew worse everyday of our stay and we continually had to ask for things. If you are introverted or enjoy personal space, this resort is not for you. Like I said, I would have listened to the bad reviews had it not been for the golf. The beach is non-existent and if you enjoy walking on the beach, this is not the place, you can maybe walk five minutes in each direction on very unkempt beaches. If you’re not up at the crack of dawn saving chairs, again good luck. Upgrading to preferred is such a complete joke because it felt like everyone is. Even the rooftop good luck trying to find space if you weren’t there by 8 am (which is also before it’s open)! Just frustrated. Never have I spent so much time in my room just to have space to relax. It’s also in the middle of nowhere, so you’re very secluded with nowhere to really go. I think it’s more for short stays as opposed to a week long. People giving it such high ratings is crazy to me. I am usually pretty easy to please and keep my expectations based on where I am, but this is not a five star resort and not once did I feel like I was in the “preferred club” because we stayed at dreams sands last year and thought we would get the same level of service, clearly not. Listen to the bad reviews because they are not lying about the things they are saying!
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Dec 21, 2025Spa treatment
I had two spa treatments from Liz during my stay and it was wonderfully relaxing. I left the detox and destress treatment as soft as a babies bottom. All the staff there were very accommodating.
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Dec 21, 2025Lacking entertainment
This resort lacks staff personality, food, enough restaurants to meet the needs of all guests and entertainment. Our teen sons were bored, the only teen programming was the lounge which closed early and pool volleyball in the shady/cold pool. The Preferred Club is a waste of money at this resort. The lounge is not welcoming and is very small. No one monitors the preferred club part of the beach. The rooftop pool is nice but if you’re traveling with kids it’s difficult to enjoy it. There wasn’t a great space to hang out with the kids after sunset.
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Dec 19, 2025Stay somewhere else
So far this just hasn’t been a great experience. Although the staff is very friendly, we called multiple times leading up to our reservation to be sure our rooms were connected. For medical reasons I need a family member in close proximity. Not only did they brush off the requests each time we called, when we arrived they placed on separate floors. Two floors in-between us. The lack of effort to even try to adjust things was super disappointing and Unfourtunately this was our first experience with the hotel. I can tell we won’t be back already. Again, the staff is friendly, but the front desk lacks follow through with serious requests like these ones. If you need to be close to a family member please just pick a different resort. Also, when I asked if I could upgrade to preferred status, I was denied. My status as a Hyatt member was also ignored by the front desk and the bathroom has a really strong sewage smell. If I could go home or find a new resort right now I would immediately. But we have already paid. It’s just a little clunky. Also, the champagne glasses they gave us when we arrived were extremely scratched around the rim. Like visibly multiple scratches to the point I thought the glass was dirty. If you have medical needs, need to be near family or just want a top notch luxury experience—I wouldn’t recommend staying here. I did call corporate to express my concerns, but I wouldn’t even bother with booking this resort again.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.