These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Type of wine/spirit bottle provided is at hotel discretion
- Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products
- Any Spa Service or discounts that state valid pp/ps are limited to a max of two (2) adults per room
- Discounted amenities and services cannot be combined with other discounts or special offers on property
- All amenities are subject to availability
- Additional restrictions may apply on eligible Spa Services
- All services should be arranged with the concierge after check-in
** Added value’s are not combinable with same added value’s of other promotions.
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Redemption information will be provided by the hotel at check-in.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time.
Guest will receive Complimentary Water Tour Experience with your stay. Join us daily at 1:00 PM or 2:00 PM for a scenic adventure from the hotel to Puerto Cancún where you’ll experience breathtaking views. Then, continue to a beautiful stretch of clear water just in front of the hotel, where you can dive in and revel in the refreshing ocean. Please note this experience is subject to weather conditions. Reserve your spot soon with the Concierge team availability is limited to 10 seats each day.
The inclusive program includes the following amenities:
- 24-hour access to food and beverage options including kid-friendly menu options
- In-room mini-bar fully stocked with soft drinks, juice, bottled water & beer
- Buffet and a la carte restaurants without reservations required
- Bars and lounges serving international and domestic brand beverages
- Unlimited Fruit juices, soft drinks and snacks
- Endless daily land and water activities for all ages
- Live music and local entertainment
- Explorer's club for Kids ages 3 to 12 with supervised activity programs daily
- No wristbands required
- All taxes and gratuities
Unlimited-Luxury® for the kid in everyone!
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- BarsBarracuda, Beach bar with magnificent views.
Desires, Sports bar:- Sports bar during the day with multiple TV screens to enjoy sports events- Adults-only dance club with music lounge and late-night DJ
Rendezvous, Located in the main lobby area, enjoy our cocktail menu while taking in the view.
Sugar Reef, Located at “La Plaza” gourmet court area, perfect for enjoying your favorite tropical cocktail with views of Isla Mujeres.
Veranda, Lounge bar located at the specialty restaurants terraces
Bar 360°, Adults-Only Rooftop bar located on the 16th floor with stunning views of the Cancun area, including Isla Mujeres, Hotel Zone and more.
Breakfast is available for Preferred Club guests with a set menu. - Bluewater Grill
Dinner: A la carte international fusion specializing in Mediterranean cuisine with breathtaking Cancun skyline views. All guests during dinner. Family friendly.
Approximate seating capacity: 80
Adults-Only for Dinner
o Preferred Club Adults-Only for Lunch
- Coco Cafe
Premium coffee, pastries, and a variety of ice cream options in a relaxed atmosphere with ocean views.
Late night bites include fruits, yogurt, sandwiches, and more.
- HimitsuA la carte restaurant specializing in Pan-Asian cuisine with four Teppanyaki tables (Teppanyaki tables under reservation with Concierge).
Three available concepts: Sushi bar, Teppanyaki table and à la carte menu. - La PlazaInternational themed gourmet court within six different stations including:- Wellness food with gluten free and vegetarian options.- Pan Asian with a sushi bar and wok kitchen.- Mediterranean with a pizza oven.- Grilled area for hamburgers, hot-dogs and more.- Mexican with the “tacos al pastor” and antojitos display.- Desserts with crepes, ice cream parlor and sweet desserts choices.
Outdoor seating available. Approximate seating capacity: 80 - Mi LucreciaAuthentic a la carte Mexican cuisine.Approximate seating capacity: 98
- PortofinoA la carte traditional Italian specialties and a pizza oven in a contemporary setting.Approximate seating capacity: 130
- The Chef’s Table• Located inside the main kitchen, it is the most exquisite gourmet experience. Perfect to enjoy an amazing interactivedinner and getting a peek behind the scenes• Reservation required with concierge or sommelier• Approximate seating capacity: 12
*Additional costs apply. Reservations required with concierge or sommelier - The Wine Cellar• Located in between the Portofino and Lucrecia restaurants, the wine cellar offers a private dining experience with anextensive wine list and sommelier*• Approximate seating capacity: 10*Additional costs apply. Reservations required with concierge or sommelier
- Vista Prime restaurantVista Prime- Vista Prime restaurant will be designated for Preferred Club guests only.Vista Prime is an asado-style restaurant based on the grilling and barbecue methods used throughout South America. The shift in availability reflects the elevated restaurant experience, including the premier rooftop location boating panoramic views of Cancun, a chef and sommelier guided culinary experience offering the option of dry aged meat with an open kitchen concept, and an expansive mixology menu and top selection of wines.
- World Cafe
International buffet serving local and international specialty items and classics. Offers an exclusive children's buffet area as well as a private room for children to dine and play.
Approximate seating capacity: 188
- Babysitting†
- Beauty shop/salon†
- Body scrub†
- Child programs†
- Dry cleaning†
- Health club†
- Laundry/Valet service†
- Live entertainment†
- Lounges/bars†
- Massage services†
- Babysitting†
- Beauty shop/salon†
- Body scrub†
- Child programs†
- Dry cleaning†
- Health club†
- Laundry/Valet service†
- Live entertainment†
- Lounges/bars†
- Massage services†
- Medical Facilities Service†
- Meeting rooms†
- Pool†
- Restaurant†
- Sauna†
- Spa†
- Wireless internet connection in public areas
† Fees may apply
- Children's program †The Explorer’s Club for Kids, ages 3 to 12, features activities supervised by our Red Cross certified staff. The program is designed to entertain the little ones with different activities based on science, nature, and exploration. At this fully supervised children's program, kids will enjoy the following:
• Arts & Crafts
• Indoor game room
• Storytelling and music
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Kid's stage/mini theater
• Light snacks area for children
• Movie zone
• Climbing wall - Fitness center on-site †
- General †• Shopping Tour to Puerto Cancun Shopping Mall via water shuttle(Additional costs may apply and it is limited to 9 guests)
• Complimentary Island Express (twice per week, reservations required)** - Golf †This hotel is adjacent to a beautiful 18-hole, 72-par golf course.
The Puerto Cancun Golf Course, with its exceptional greens and lush Caribbean tropical surroundings, is an excellent choice for sport enthusiasts. There are several activities offered such as children’s clinics, private lessons, and a restaurant.
Puerto Cancun Golf Course is closed on Mondays - Kayaking †
- Leisure Facilities †- Ping pong
- Billiards
- Beach volleyball
- Remote-control ships and cars
- Foosball
- Outdoor yoga on the 9th floor
- Fitness classes
- Board games- Pickleball - Non-Motorized Water Sports †- Water aerobics
- Non-motorized water sports
- Introductory scuba classes in the pool
- Kayaks
- Water volleyball
- Hobie Cat
* Additional fees may apply - Scuba diving †
- Spa †
- Teen programs †Ages 13 – 17 have the Core Zone Teens Club to socialize, play sports or games, and relax. Activities include but not limited to:
- Social events including disco mixers
- Snack bar with non-alcoholic drinks and snacks
- Video games: Xbox One, Nintendo Switch and PlayStation®
- Ping-pong
- Pool table
- DJ booth
- Cinema
- Air hockey - Water activities †
- Marina Town Center Puerto Cancun Mall
- Parque Nizuc Waterpark
- Xcaret
- Xcaret Park
- Xenses Park
- Xel-Ha
- Tulum Mayan Ruins
- Cobá
- Chichén Itzá
- Cancun Hotel Zone
About 10 minutes away.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3852 reviews
-
Dec 24, 2025Beautiful Resort but Disappointing Experience
While the resort itself is beautiful and the master ocean front suite, had amazing views, the all-inclusive experience was lackluster. The property is smaller than other all-inclusive properties, we anticipated there would be limitations to food options, amenities, and activities. Yet we left dissatisfied with service, organization, and communication. The resort app is not up to date. Locations, services, and pricing listed online did not match what we were told in person. We had issues confirming dinner reservations, and multiple restaurant hostess would not make in person reservations even when we told them about the app issues. We ended up paying for an up-charged dinner experience to secure a nice dinner that’s not buffet quality. The app would also provide the incorrect hours when some places were closed, and it did not provide locations for all amenities so we had to spend more time walking around the property. Clear signs around the property would have helped, we only saw them inside the elevators and even that needed to be updated because the preferred club lounge moved locations. Communication was also very frustrating. We were told to come in the morning to make a spa reservation, but when we did, we were informed there was no availability. This made us change our plans during our stay. When we made a tequila tasting booking online, we needed to reschedule and were directed in many different locations by different staff members to find the experience team, I don’t think anybody truly knew where to locate them and I don’t understand why they could not get called to the front desk. Even after rescheduling, the team somehow lost the updated signed ticket and at check-out, they tried to double charge. Lastly, the service was underwhelming. Many staff did not feel particularly friendly or welcoming. It often felt that attentive service was only provided when paying extra for up-charged dining or activities. I unfortunately would not recommend staying here. I have stayed at several other resorts within a similar or cheaper budget that offered far better service, organization, and overall guest experience.
-
Dec 24, 2025Solid Choice with Kids
Very solid all-inclusive option. We stayed from Dec. 11-18th and had a great time with our children, ages 2 and 4. The kids club is 3+, so my younger son could only join in for parent-supervised activities, but our 4 year old wanted to go all the time! Resort staff was awesome with the kids. I would not recommend the resort for those travelling without children, as there were lots and not many entertainment/lounge areas after 9pm. We had no issues with the food. Dinner buffet seemed lacking, but we were able to get a la carte reservations no problem for most of our stay. Service at the Mexican restaurant on our second visit was awful - took over an hour to get any food. They definitely need to increase the number of servers in the a la cartes. We did not try the teppanyaki as the fee didn't seem resonable for us. Drinks were great as well. Room service/housekeeping was better than any resort I've stayed at. All our requests were filled promptly. We ordered several additional nespresso pods, and we were always given more than we asked for. The nespresso machine was AWESOME. Gym was good, lots of equipment and beautiful views. Beds were a good size, and we had no trouble getting extra linens when required. Yes, the beach is small but it was clean and calm for kids. We never had an issue finding chairs. Overall, if you are expecting a 5 star Four Seasons or Ritz, this is not that. It is a solid, smaller resort for families.
-
Dec 23, 2025First time at a high rise. Amazing food. Still prefer traditional resort.
Our first time in a high rise. It was a different experience. Personally, we prefer a traditional resort. Preferred club is a must if you are a couple travelling without kids. Lots of kids on the first and second floor which makes it very noisy. The rooftop access makes a huge difference. We loved the Bluewater Grill restaurant on the rooftop. The staff was amazing. Loved the Asian restaurant. We were disappointed in the Italian and Vista Prime restaurants. Brace yourself in talking to the VIP Service staff, they are very pushy to get you to sign up for the info session. The beach is very small, we knew this upon booking. We did not swim in it. We stayed on the rooftop most of the time. We were on the 11th floor. Room 1115 is right above the gym. If you don’t mind hearing the weights dropping as of 7am, then good. We asked to change room and got relocated to 1108 and it was much better. Very clean, big room and the view is amazing.
-
Dec 22, 2025
A Stellar Experience and a Most Certain Do Over
I can’t say enough good things about our experience during our stay. My husband has dietary restrictions that required assistance for each meal. We were concerned how it would be handled but should not have been. The staff at each of the restaurants made the required accommodations so that meal times were enjoyable. A special shout out to Assistant Food & Beverage Manager - Mario, the World Cafe Captain, Carlos Yepez and the Meseros - Enrique, Gabriel, Jesus and Nicholas and Himitsu’s Marianna. Our overall experience was great and we plan to return next year. I have already recommended Dreams Vista Cancun to numerous friends and associates.
-
Dec 21, 2025
Good choice for couples and families with well behaved kids.
This is a good AI with food that is better than most. Not in the Hotel zone. We stayed in a preferred club with a plunge pool. These types of rooms are on floors 2 and 12. Our original room was on floor 2, but most of these rooms are located between the lobby and the elevator, so there was a lot of noise from people passing by. After the 1st night they moved us to the same room on floor 12 and it was much quieter. Like a lot of these types of hotels sound proofing is not that good due to the concrete construction. The bed was very firm, which seems to be normal in Mexico. We did not use the plunge pools as much as we usually would have as the roof top pool was quite comfortable with available chairs. I think the preferred club is worth the extra due to the roof top pool, the reserved beach area, and the ability to have breakfast at bluewater, which was always good and much better than the buffet. We ate at all the restaurants and they were good with good service and drinks. The only disappointing was the Italian, where our food was cold, but others said the pizza was good. As an Albertan I should have learned by now never to order a steak outside of Alberta as it will be disappointing. One thing we liked is that there was not too much partying at night and no loud pool music. The beach is relatively small with some seaweed. They don't seem to mention it but there is a free boat that goes to the Island on Tuesdays and Thursdays, but you have to sign up for it on the day with the app. The app worked fine for most things and wi-fi was good. They even had some Canadian TV channels.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.