Resort Details
- Barefoot Grill
Enjoy casual, fresh-off-the-grill favorites just steps from the pool — ideal for barefoot afternoons in the sun, with tropical vibes and ocean breezes.
- Barracuda
Relax at the beach bar and indulge in some delicious cocktails while soaking in the beautiful view. Perfect for a casual day by the beach!
- Bluewater GrillServing premium cuts and seafood with views of the pool and ocean, this elegant open-air grill offers a refineddining experience by day, and an intimate steakhouse feel by night.
- BordeauxAn intimate, adults-only escape where French fine dining meets candlelit romance. Savor delicate sauces, elegantpairings, and a sophisticated ambiance perfect for a memorable evening.
- Coco Café
The heart of the resort is for coffee lovers and night owls alike. Enjoy barista-style drinks, pastries, deli bites, and comforting snacks — from early mornings to late-night cravings.
- El PatioA celebration of authentic Mexican cuisine, with bold regional flavors, refined presentations, and warm, rusticdécor that immerses guests in a culinary journey through Mexico
- GohanPerched on the adults-only rooftop, Gohan is a stylish oceanview sushi bar serving delicate rolls, fusion flavors, and creative cocktails in a breezy, intimate setting. With just 42 seats, it’s a hidden gem for Dreams Sapphire Club & Villas guests looking for a unique, contemporary dining experience above it all.
- Club & Villas guests only- Adults only (16+)- Dinner – Fusion cuisine a la carte - HimitsuA unique Asian dining experience featuring sushi, wok specialties, and Teppanyaki tables where chefs dazzle withshow-cooking flair — perfect for groups and memorable evenings.
- PortofinoRomantic and stylish, Portofino serves the heart of Italy with handmade pastas, rich sauces, and regional wines — all in an elegant indoor-outdoor setting inspired by the Amalfi coast
- RendezvousTreat yourself to a delicious cocktail at this welcoming lobby bar—perfect for relaxing and unwinding.
- ReviveSavor delicious smoothies, refreshing juices, tasty salads, healthy snacks, and more at Revive Bar!
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
- Scores
• Catch the big game at this casual bar offering four spacious areas with flat screen TVs, plus a main giant screen
• Beverage service is available from 2 p.m., and the full bar is open from 3 p.m. to closing at 1 a.m.
• At 9 p.m., this location becomes adults-only; children are not permitted in the bar after this time
- Seaside GrillA beachfront favorite with elevated ambiance, Seaside Grill offers an à la carte breakfast daily, a curated brunch experience, and a seasonal steakhouse-style dinner under the stars. It’s the perfect blend of indulgence and tranquility, exclusively reserved for Dreams Sapphire Club & Villas guests.*Lunch and dinner service available during the winter season only.- Steak house dinner only- Club & Villas guests only
- Sky Bar• Rooftop bar with swim-up section• Exclusively for Club & Villas guests only• Adults only
- Sugar ReefEnjoy our swim-up bar at the main pool, where you can indulge in a selection of premium brand beverages. It's the perfect spot to relax and refresh yourself!
- The Reef• Preferred Club only pool bar• Adults only (16+)
- World Café
An upscale international buffet offering a vibrant array of global cuisines, live cooking stations, and seasonal specials in a spacious, modern setting perfect for families and groups
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- ATM/Cash machine†
- Babysitting†
- Children programs
- Concierge desk
- COVID test onsite
- Golf,Offsite†
- Pool†
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- ATM/Cash machine†
- Babysitting†
- Children programs
- Concierge desk
- COVID test onsite
- Golf, Offsite†
- Pool†
- Spa†
- Tennis court†
- Water sports†
- Your special day will be spectacular in our sparkling wedding space facing the sea. A brand-new indoor & outdoor wedding venue right in front of the turquoise Caribbean sea and an outdoor terrace that is capable of fitting up to 120 people, helping couples celebrate their special day in a breathtaking setting.
† Fees may apply
- BeachRelax and unwind out on the private stretch of white sand beach.
- Children's program, onsite
A lot of fun awaits the little ones in our hotel! The new additions to the Explorer´s Club for children include an aquatic experience which offers slides, games and much more!
A splash park for the kids at the Explorer’s Club, featuring a wading pool equipped with mini slides, splash toys and more.
- Fitness center on-site †
Air-conditioned yoga room available. Adults can take some time for themselves to enjoy our renovated fitness center featuring updated equipment, beautiful views and a new yoga room.
- Gym †A brand new gym located in front of the main pool.
- Pool †
• Available pools are 4
• Bluetooth speakers are not allowed at any pool
- Spa †Spanning nearly 1,950 square feet, the on-site spa offers a full menu of spa packages and à la carte treatments.
For those guests seeking a sanctuary for the senses, our Spa, offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Hot tubs and treatment rooms, a relaxation lounge, sauna, steam room and private showers are available, as well as pedicures, manicures, facials and a full-service beauty salon. - Tennis court †Offering guests tennis/tennis lessons.
- Water activities †
- Hobie cats
- Catamarans
- Sailing
- Kayaking
- Windsurfing
- Water aerobics
- Water polo
- Snorkeling*
- Deep sea fishing*
- Scuba lessons in the pool **Additional costs may apply.
Minimum height is 3 ft 6 inches (1.1 m) to ride the slides
- Golf †
Designed by PGA champion and golf course designer Nick Price. Hit the rolling greens in the beautiful Riviera Maya while overlooking the gorgeous Caribbean Sea.
- Indoor/Outdoor Activities- Family-friendly entertainment
- Beach and water volleyball
- Beach soccer
- Ping pong
- Board games
- Big-screen movies on the beach
- Theme nights
- Yoga
- Euro-bungee
- Bicycle tours
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15639 reviews
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Mar 29, 2026Highly Recommend
this was our first family friendly resort. we enjoyed every moment from when we arrived up until check out. specialty restaurants are really good, the buffet is alright, juice bar, coffee shop, other amenities were great and open pretty much all day. unfortunately theres a lot of seaweed so everyone was in the pool but its well maintained and many activities to keep you entertained. theres also a bar in the pool for convenience. staff was amazing throughout, I would highly recommend staying here.
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Mar 29, 2026Read the fine print
During our first full day at breakfast, we met with the VIP desk for what was presented as a “welcome package.” The representative offered my children (ages 9 and 13) and me an opportunity to visit and experience another Hyatt all-inclusive resort. It was explained in a way that led us to believe we would be receiving a simple day pass. Instead, we were taken to a three-hour vacation club sales presentation. During that time, my kids were left sitting on a hot patio in the sun, bored and uncomfortable. I feel completely misled by this experience, and it ultimately cost my family one of our four vacation days—time we had saved all year to enjoy together.
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Mar 28, 2026Fun Family Trip
We stayed at Dreams for the first time 3/23-3/27 and had a great experience. We had 2 “Preferred Garden View” rooms. We traveled with another family that also had the same rooms. Overall, the upgrade to the preferred rooms was worth it in our opinions. Upon arrival, we were greeted and taken into the preferred lounge for check-in. Everyone was very nice and welcoming until we ran into an issue with one of our rooms. We had used “points” to reserve this room. The resort was showing that we had marked our 15 year old son as an infant and wanted to charge us over $200/day for him. I spent 25 minutes on the phone with the points company to have this resolved. Once complete, we were given our rooms keys but felt as if we maybe missed receiving a lot of additional info about the resort because the other family found out so much more than we did at our checkin. With the preferred rooms, you receive better room location as well as access to the premium lounge, an additional restaurant for breakfast, and the adult pool. As far as the additional access, we only found the premium lounge to be best for slightly higher shelf liquors and the adult pool served Sol beer. Overall, for the resort: Pros: -Extremely clean : everyone works very hard to keep the entire resort grounds looking spectacular -For being an all inclusive, the food actually was pretty decent. They work hard to be aware of food allergies and try to provide options for all dietary restrictions. -The main pool is huge and the adult pool is a good size -They do a nice job of trying to provide different activities/entertainment throughout each day. During our stay, we made bracelets, made keychains, took a bike tour, mini golf, Zumba, pool aerobics, water slides, pool bingo, and never missed watching the crazy game at 3. We all enjoyed the evening shows, but the Rock Show was definitely our favorite! -The walking path around where the buildings with rooms are, is great for morning walks/exercise. -All restaurants do a great job of helping to celebrate birthdays! -Rooms are spacious (we had 2 rooms that both had double beds) -Housekeeping staff does a fantastic job of straightening the room, cleaning and providing a turn-down each evening. -The adult pool is secluded and quiet -We felt extremely safe everywhere at the resort Cons: -Currently the beach is unusable due to the sargassum. The hotel puts in tons of effort throughout the day cleaning the beach so you can at least use the sandy beach as well as not suffer from the gross smell, but you aren’t able to get into the ocean due to the large amount still in the water -The hotel uses nothing to identify you throughout the resort. My oldest daughter was asked for her id a few times, otherwise, there’s no bracelets or anything of the sorts identifying guests. -Pool bars close down at 5, which means the pools also clear out. -There once the evening theater show is over, there isn’t much for kids/teens to do at night. Special shout-outs for Eduardo and Edgar! Our kids all loved their personalities and services!
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Mar 27, 2026Lovely place but do not get married here
Went here to get married, I do not recommend. They were very nice, available, and friendly until we paid our deposit and invited fifty guests to attend. Once they have your deposit and know your friends and family already booked the charges keep going up and up, suddenly you have to pay outrageous amounts for things like lights or napkins. Was very difficult to get any explanations out of anyone, the wedding planners seemed too busy to assist you. We ended up cancelling them as a venue and held our wedding off resort, best decision we ever made. Because we already booked the hotel we still stayed there but it seemed like we were not welcome. Even though we were there for our wedding they would not acknowledge we were there to get married. Also, it is impossible to get almost anything out of any staff unless you bribe them. For example If you want a table at a restaurant you have to slip someone a 20 or you’re waiting 30-120 minutes. The report recently added a few more blocks of rooms and didn’t properly upgrade their infrastructure so if it’s not full it’s a lovely place but if it’s full it’s over crowded and near impossible to be comfortable. The added rooms and overwhelmed infrastructure is probably why the wedding staff seemed uninterested in helping us, they were probably overworked. If anyone would like to know more about why you should not get married here you’re welcome to reach out.
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Mar 27, 2026
Spring birthday trip
My second trip to a Dreams resort in the past few weeks and the Dreams Resorts never disappoint. The rooms are spacious, however some of the buildings are far if you have any issues walking. They do have shuttles to pick you up if you prefer. The restaurants, nightly entertainment, and lobby are all centrally located. There are plenty of activities around the pool, in the lobby and on the beach. The only complaint from our group of 13 was the pool bar closing at 5:00pm. We were hoping for 6:00pm but just a suggestion. The entertainment in the lobby, at the pool and the Theatre was awesome. The beach was okay.... lots of seaweed, but it happens. Still very walkable. Overall, a fabulous resort, highly recommend!
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.