UNLIMITED - LUXURY® INCLUSIONS
- Limitless access to gourmet à la carte dining options without reservations required
- Unlimited international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services
- Pool and beach wait service
- Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars and entertainment venues
- No wristbands required
- All taxes and gratuities
- Enjoy free Wi-Fi and free international calling to the US, Canada and local landlines with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more.
Resort Details
- Barefoot GrilleDelicious grilled favorites are served beachside.
- Bordeaux
This restaurant is for Adults Only.
Enjoy a la carte French cuisine in a romantic atmosphere with a wine cellar.
- Coco CaféPremium coffee & snacks in a casual and relaxed atmosphere.
Late Night Bites served. - El PatioA la carte restaurant offering authentic Mexican cuisine
- HimitsuA la carte restaurant specializing in Pan-Asian cuisine.
- OceanaVariety of fresh grilled local and international seafood specialties served a la carte.
Approximate seating capacity: 82 - PortofinoRecently renovate a la carte restaurant featuring the authentic flavors of the Mediterranean & Italian.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
- Seaside Grill
A newly renovated, exotic grill of selected fish, poultry and beef in the evening served à la carte.
• Located by the beach• Preferred Club guests only for breakfast & lunch, open to all guests for dinner
• Approximate seating capacity: 60
- Various Lounges/Bars
- Barracuda
- Desires (temporarily closed)
- Manatees
- Rendezvous
- Revive
- Sugar Reef
- World CafeA newly renovated, buffet-style restaurant serving local and international specialty items and classics.Approximate seating capacity: 202
- All-inclusive meal plan
- Babysitting†
- Bicycle rentals
- Boutiques/stores†
- Children programs
- Concierge desk
- COVID test onsite
- Golf,Offsite†
- Health club†
- Laundry/Valet service†
- All-inclusive meal plan
- Babysitting†
- Bicycle rentals
- Boutiques/stores†
- Children programs
- Concierge desk
- COVID test onsite
- Golf, Offsite†
- Health club†
- Laundry/Valet service†
- Nightclub†
- Outdoor pool
- Pool
- Restaurant†
- Spa†
- Water sports†
† Fees may apply
- Bike rental
- Billiards
- Bocce court
- Children's programExplorer's Club - Fully supervised children's program entertains kids ages 3-12 with daily programs based on science, nature and exploration including: Sandcastle competitions, arts and crafts, big screen movies on the beach, Euro-bungee, game room, large playground, weekly campout adventure
- Motorized Water Sports †
- Non-Motorized Water Sports
- Outdoor pool3 outdoor swimming pools
- Pool †Dreams Riviera Cancun has three pools and two hot tubs located on property. There is one main infinity pool adults only overlooking the ocean, an activities pool and a children’s pool. There is one outdoor hot tub located on each side of the resort for use by all guests. There is a Splash Park.
- Spa †
DREAMS SPA BY PEVONIA® offers a sublime atmosphere of pure indulgence that combines hydrotherapy and indigenous treatments and creates a refreshing, invigorating and peaceful experience. Swiss showers, saunas, steam rooms, private showers and relaxing areas are here for you to enjoy. Massages, body treatments, facials, manicures, pedicures and a full service beauty salon are all available to you.
Spa facilities include:
- Massage and body treatments cabins- Relaxing, aromatherapy and sport massages
- Reflexology
- Main hydrotherapy area
- Cold plunges
- Outdoor cascading whirlpool
- Exfoliation treatments
- Facials
- Bathrobes, towels and slippers
- Yoga classes
- Steam room and dry sauna
- Hair and beauty salon, manicures and pedicures
- Elegant locker, vanity and dressing areas
- Shampoo, body gel, body cream, deodorant
- Main lounge for men and women
- Spa boutique - Volleyball
- Windsurfing †
- Golf †Guests at select resorts in Cancun and Riviera Maya can enjoy discounted green fees at nearby golf courses: Playa Mujeres Golf Course, El Tinto Golf Course at the Cancun Country Club, El Mayakoba, Riviera Maya Golf Course, or Gran Coyote Golf Riviera Maya.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13940 reviews
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Dec 14, 2025Nickle and Dime resort - Not a family resort.
First off, we travelled with a large group. We had a 13-year-old and a 17-year-old. The only nice pool, which was not very large, was adult-only. Our teens were not splashing, not doing anything, and just hanging with our group. Standing in the pool is all you can do. They were asked to leave because the pool is only for adults. Here is the thing: anyone over 12 is charged an adult rate. You pay for all the drinks they cannot have and cannot use the only nice pool. This is a family resort, it says. The kids' pool was warm and full of kids under 10. No issue with this, do not charge me for adults. The resort said sorry, they are adults for the room, but not for the pool. Brutal. For that reason, I would never return IF they charged us a kids' rate for them, no issues. I told them that, but they just said they are adults, not adults for the pool. Then there are the restaurants. The food was nothing special, and if you wanted to reserve a table for a specific time, it would cost you 100 USD for a 20 USD bottle of wine. Wait, was this not an all-inclusive trip? Line-ups were over an hour long some nights at the à la carte restaurants, so they forced you to buffet, which again, was so so. Then the pool chairs. They blocked the ocean view and the adult pool with cabanas that cost over USD 200 per day to rent. Terrible decision. Most days, they were all empty.
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Dec 14, 2025Great resort
Great experience, some staff was super agreable, Johnathan super energetic and agréable, Milton the manager from el Patio super organized, Daniel waiter at el Patio amazing experience, super knowledgeable and made us feel amazing, the bad part the bad service by the night manager from reception Daniel to resolve an issue with a mistake the hotel made with one of our rooms and couldn't care to resolve and ignored us, we had to follow up and we were affected one night by his staff and himself negligence
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Dec 14, 2025Lovely resort for families and couples
This was our (hubby & my) third visit to this resort. It has changed a bit from our last visit, as they have added small slides & a kiddie play area at the end of the small kids pool. Yes, it was noisy around the pool, but good noise. The activity pool was great for older kids & adults. The infinity pool is now Adult only which was great for us. We decided we did not want to hunt for chairs and shade each day, so we rented a bali bed for 5 days. It was located behind the activity pool & was perfect for us. Our pool waiter was JONATHON and he was super attentive, and a hoot! The activity team, with OLIVER & crew, was very energetic and engaging. Several pool concierge folks made our pool time lovely. Thanks to JONY, ERIK, & ANTONIO for assisting with towels, pillows, and great care. Our room was Pool Front, Ocean View, King and was large & lovely. Location on the second floor meant using the stairs was an easy option. Housekeeping & evening turndown service was superior. I did a hydrotherapy circuit with ERICA and she was an attentive guide. Their hydrotherapy circuit is lovely as it is open air and very relaxing. Hubby got a massage with JUSTINA and he was very pleased. We did the preferred club package, and enjoyed the sit-down breakfast and that gorgeous view at Seaside Grill every morning. Lunch was usually Oceania, unless there was poolside grilling. One evening we didn't feel like we wanted a whole restaurant experience so we tried the World Cafe buffet. It was almost 9:30 pm, so we didn't expect much. While the buffet was practically empty of customers, the food displayed was plentiful, hot, and delicious. We were suitably impressed. Even had our waiter offer to bring us a cappuccino, which we accepted & enjoyed. The French, Italian, and Mexican restaurants were excellent. We did not try the Asian restaurant, nor room service. Coco cafe was enjoyed each morning, and served as our breakfast spot for our early morning departure. Walked on the beach, but did not get in ocean, while many did. Loved seeing the cruise ships at night, all lit up, coming and going from Cozumel. Evening shows were outside on pool deck and quite nice. No complaints, would recommend. Used Kalido to and from airport. Great service!
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Dec 14, 2025
AMAZING SERVICE!!!
My wife and I really enjoyed our honeymoon here! It was beautiful, fun, lots to do, and the service was amazing!!! Specifically at Seaside Grill. We ate breakfast here every morning and had most lunches here as well. The manager, Abraham, and his team were so attentive to us during our whole stay! They gave us priority seating, rushed orders when needed, and went above and beyond for us every single time. The hostess Estella remembered us every time and sat us in our favorite servers section, Asael. Asael was the best!! He remembered our names, our coffee orders, and was so kind to us! We loved seeing him every morning. The chef, Eder, produced amazing food too!! Also, at the Rendezvous Bar, bartender Clever was great! He remembered our names and order every single night! Overall, the service was top notch and we felt so special!
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Dec 14, 2025
Nice resort, very kid friendly
We stayed here this past week, and had a good experience. The room was nicely updated, and even though we were on first floor right next to the Preferred Pool, you couldn’t hear anything. The resort is smaller, and pretty much all entertainment is significantly geared towards kids/families, not adults.(Example: we heard Baby Shark 2x at karaoke lol) The Preferred Pool is not adults only. There isn’t really much beach area, due to previous storms washing them out, which was fine with us because we prefer the ocean view pools! The adults only pool is tucked away from the ocean, bars, etc, with little sun exposure due to being surrounded by buildings. Preferred Pool area had great drink service, and wait staff that came around to check on us. Food was good everywhere, but our favorite was Rue de Rivoli! The staff were extremely friendly everywhere! They have Uber now but I’d recommend taking a taxi. Our Uber price doubled from the time we left the resort and reached our destination. We’ve also heard the taxi unions aren’t happy about Ubers, and have ran people off the road. We had no issues with taxi services! Our favorite staff were: Alexandro waiter Rue de Rivoli Salvador The Club preferred lounge Sauri at La Parilla Dennis concierge/Bell hop
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.