Dreams Lanzarote Playa Dorada Resort & Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7958 reviews

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  Disappointed

  Arrived today had pre booked our sea view room in February just to be told the room we have confirmation of being reserved for us wasn’t available. Now I’m looking at tennis courts, Complete joke. Why specify that being a Hyatt member and saying you can pre book the room then no doubt selling the room for more money rather than honouring your membership criteria is fair I’ll never know, complete joke. Been at this hotel 5 times now and this is the worst room we have stayed in and will not return. Thank you for not providing us with the room that we have confirmation of booking and down grading us to a tennis court view. Very disappointed Michael gurney

  Dec 24, 2025
• 

  Jay

  Kids club was amazing fun my 5 year old daughter loved it everyday she wanted to go had different activities daily thanks to valentina

  Dec 23, 2025
• 

  Thank you

  We had an incredible time at Dreams Playa Dorada. On our first day, we were greeted by Rocco at the front desk who provided us with an adapter plug . The following days, we were in receipt of a five star service from Arianna and Manuel who were extremely helpful when it came to assisting us with moving rooms. The four restaurant choices are a highlight of this experience plus the spacious outside pool areas which provide a wide variety of beverages. I highly recommend this hotel for anybody seeking a relaxing five star experience. Thank you Playa Dorada.

  Dec 23, 2025
• 

  Fun, fun, fun!!!!

  First up: huge thanks to Ariadna (front desk), Andrea (guest relations) and Vicky (front desk). We love you guys so much for being ever helpful and happy!

 Ari, you went above and beyond, helping me as if I was your sister. Thank you very much for the silent, invisible cleaning team. The little touches were so nice. Your hard work in cleaning not only our room but neatly arranging our own belongings was noticed and deeply appreciated. Thanks to the wonderful buffet kitchen staff who knocked out bite-after-bite of delicious, well-presented food. Our stomachs couldn't keep up with our eyes or noses. Thanks to you, I have doubled in weight and I can't believe there were weighing scales in my bathroom to remind me of that! Thanks to the activities team who put massive, genuine smiles on our faces as we experienced many fun firsts such as pranayama breathing, axe throwing, cocktail mixing and sjoelen. The water polo was crazy! Courtesy room offering to span connection between check out and departure was such a brilliant service. Evidence of the experience could clearly be seen from other guests who were buzzing with happiness.

 But let's talk about Bollywood dance entertainment. This is where I think things got a little bit ..... hmmmm... confused. (Feel I am qualified to comment given my Indian heritage). Saying that, entertainment was otherwise amazing! I loved every show so much that I even broke my self-imposed, public-dancing, hibernation for the first time in decades. Woohoo!

  Dec 22, 2025
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  DO NOT GO FULL BOARD , JUST GO B&B it’s only a short walk along the waterfront to a great choice of restaurants and bars

  NOT A 5 Star Hotel for Service , or Quality of Food and Drink .. more a Two Star Hotel … BAD Experience on Check in , we were lead to better had booked a Pool View , but they said just a Standard Car Park View , they wanted a extra €600 from us to upgrade us to Pool View Room , we declined and got a room with a dirty floor and built in Dirt to the windows that I had asked three times to clean and was told the Dirt was between the Glass and not on the Glass .. the food was disappointing.. we tried all of the theme restaurant except the Italian .. the American style had tough tasteless Spanish meats and frozen burgers.. The Thai style was the worst food and service I ever experienced anywhere.. was like two year olds serving food and pouring wines , no training giving as I said certainly NOT a five Star Hotel/Experience And Finally I had a argument for 4 out of the 6 nights over being charged extra for ordering a Baileys and a simple bottle of local beer Mahon as there were NOT INCLUDED in the FULLY / Full Board including Drinks special that we paid a extra €700 for at time of booking over the B&B rate ..the last two night s I just gave up and left the resort and went to a local bar/ restaurant for our bottle of beers and baileys .. some of the staff were pleasant but a lot were also rude especially one of the restaurant catering Manager .. he and his team just let the whole resort down … we were Not felt welcome , again not the service you expected from a Hotel and the Price we paid …

  Dec 21, 2025