Resort Details
- Various Bars & lounges
Splash - Swim up bar at the main pool.
Scores - Evenings in the upper level of the shopping area. DJ music, 3 flat screen TVs and 2 pool tables.
The Reef - Daytime swim up bar.
Moments Lobby Bar - Evenings in the main lobby.
The Mix - Beach bar on the main beach.
The Lounge - Available to Preferred Club guests only.
- Various Restaurants
Barefoot Grill | Lunch
- Casual grilled favorites served poolside
Capers | Dinner 5:00 p.m. – 10:30 p.m.
- Rich Italian flavors in a Tuscan setting
- Approximate seating capacity: 96
- Dress Code: Casual Elegance
Carnival International Buffet | Breakfast, Lunch and Dinner
- Featuring an international menu with a casual atmosphere
- Air-conditioned restaurant dining area with an outdoor terrace
- Approximate seating capacity: 550
- Dress Code:
o Casual for breakfast and lunch
o Formal for dinner
Castaways | Lunch
- Poolside dining area serving sandwiches, gourmet favorites, small bites and drinks
- New pizza oven
- Approximate seating capacity: 250
- Dress Code: Casual
Cin Cin | Dinner
- An elegant, romantic atmosphere with Mediterranean gourmet cuisine
- Space available for private dining of up to 8 guests
- Approximate seating capacity: 90
- Dress Code:
o Inside: Formal
o Terrace: Casual elegance
Coco Café | 24-Hours: Café, Late Night Bites
- Premium coffee and deli snacks in a casual atmosphere
- Late night bites served à la carte that include soup, salad, sandwiches, pizza, pasta and paninis
- Dress Code: Casual
Mercure | Breakfast*, Dinner
- Elegant French cuisine in a serene garden
- Approximate seating capacity: 52
- *Breakfast is for Preferred Club guests only.
- Dress Code: Formal
- Adult only
Spice | Dinner 5:00 p.m. – 10:30 p.m.
- Asian Cuisine, seated beside tranquil fountains and nearby wooden formations around an indoor Zen Garden with three Teppanyaki tables, a Sushi Bar and Pagoda
- Approximate seating capacity: 78
- Dress Code: Casual Elegance
Tamarindo | Dinner
- Delectable Mexican cuisine
- Approximate seating capacity: 80
- Dress Code: Casual Elegance
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Children welcome
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Housekeeping - daily
- Laundry/Valet service
- Meal Plan Type: All Inclusive
- Business Center†
- Meeting Facilities†
- Meeting/Board Rooms†
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The hotel offers a full range of services to help you start planning your Now wedding. Our romantic wedding gazebos overlook the crystal-clear Caribbean. And our professional wedding coordinators are here to handle every detail, from the bouquet and boutonniere to your wedding cake and sparkling wine toast.
† Fees may apply
- Bike rental
- Children's program, onsiteEXPLORER’S CLUB FOR KIDS
Ages: 3 – 12At this fully supervised children's program, kids will enjoy the following activities:- Arts & Crafts- Playground- Sandcastle contests- Board games and video games- Weekly campout adventures- Movies in the club- Beepers for parental control- Dinner for children at Carnival buffetAll Explorer’s Club staff members are certified by the Mexican Red Cross in CPR for children - Fitness center on-site
The fitness center offers full access to treadmills, stationary bikes, elliptical machines, stair climber, and free weights.
- Peloton bike
- Miniature golf †
- Non-Motorized Water SportsThe resort has kayaks, Hobie cats and snorkeling (at additional cost).
- Outdoor poolThere are 3 heated pools including main pool, children's pool, and an adults-only pool for Preferred Club guests.
*Bluetooth speakers are not allowed at the main pool - Spa †Experience your choice of the most soothing, relaxing, and result driven treatments including facial, massage, hydrotherapy. Treat yourself to a manicure, pedicure, or hairstyling services at the full service beauty salon.
- Teen programs †CORE ZONE TEENS CLUB
Ages: 13-17At this supervised program, teens can meet each other and enjoy the following activities with no parents around:- Videogames – PlayStation 4 with 2019 edition videogames- Individual gaming capsules- Guitar hero arcade with two consoles- Lighted dance floor- DJ Equipment with mini turntable for DJ lessons- Selfie wall- Movie area- Ping Pong table- Foosball table- Darts- Bean bag chairs- Karaoke- Movie nights**- Scheduled activities that vary by week - Tennis court †
- Theatre †Nightly entertainment and themed parties like "Idol" singing shows, Mexican shows, break dancers, and fire breathers, karaoke, and game shows.
- Golf †
Gran Coyote Gold course is nearby. Green fees (preferred rates).
- Xcaret Eco Park
The whole family will love exploring this eco-park with its combination of natural history and cultural attractions. You can swim with the dolphins, find indigenous animals, watch theater shows, and much more!
- CenotesCenotes are beautiful and naturally occurring underground swimming holes. Tour 4 different cenotes named after the 4 elements - fire, earth, water, and air.
- Coco BongoEnjoy one of the most famous nightclubs around, a can't miss experience. Enjoy a drink or two while you dance the night away or take in a performance.
- TulumVisit the amazing Tulum archeological site where you can experience a piece of history as you explore the ruins and learn all about the ancient Mayan people.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19108 reviews
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Dec 25, 2025Amazing time
The whole family had the most amazing time. I have been to a pile of all inclusive resorts, this one is by far my favourite!
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Dec 25, 2025
Wonderful Chef Miguel and server Neftaly! Thank you.
We had dinner at Spice restaurant on 12/25/26. We are a family of 5. We had a great time and the food was delicious, Hibachi by Chef Miguel. Neftaly served us and was very attentive, professional and personal! Thank you. Hibachi by Chef Miguel was so great! He was great at entertaining, respectful, very funny and such a great time! We definitely recommend! He gave all of us attention and he made our dinner experience excellent! Thank you to Miguel and our wonderful server Neftaly.
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Dec 25, 2025Absolutely fabulous staff
All the people were amazing and hardworking. The food was good, but not excellent, which I expected since it was one of the more inexpensive resorts in the area for dreams / all inclusive. The beach is rocky in areas and we couldn’t go in the water at all since red flags were flying during our entire stay. This would not be a place I would go if I wanted to be playing in the water. It was a fabulous place to walk the beach as there was one resort next door ( but another being build beyond that) and then nothing but a few homes for over a mile down the beach. A lot of awesome coral washes up. Might be a decent snorkel spot if waters calm as there appears to be a reef offshore Very quiet. Downside is that there is seaweed on those uninhabited beach areas. This time of year seaweed wasn’t too bad so did not bother me a bit. ( when bad, it can get quite smelly). Resort keep their beach clean. Some of the outstanding staff me met were Alejandro, Deanna, Fernando. Everyone , really. We had exceptional service from them all!! Pools were nice, got crowded at times. We didn’t participate in activities. Bars were set up beautifully We had a junior suite garden view which had a view of the ocean, as well as the neighboring resort , which was beautiful , too.
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Dec 25, 2025Unhelpful Concierge —- Amenities Under Repair
We generally enjoyed our trip to Dreams Jade —- however we had specifically booked this hotel as it had full tennis courts. We had entire family bring tennis raquets and shoes (which takes up a ton of room) —- when we got there we found a big chunk of the hotel was being refurbished ——-> and tennis courts were CLOSED. We are reasonable people —- and would have simply appreciated some notice that a significant portion of the amenities we were looking for were not going to be available. We alerted the concierge to see if we could arrange tennis at a nearby resort and they basically said tough luck. What makes this worse —- both my wife and daughter were having their birthdays —- we waited in line for 30min to make reservations at the tepinyaki restaurant only to be told — that only reservation available was at 9pm. Given we had already been severely inconvenienced by the tennis it was our hope we would at least be able to celebrate the birthdays at restaurant of our choice (given we waited in line) —- the concierge could not have cared less. We are not demanding people —- however really really do not feel like we got the experience we paid for —- I would suggest looking around.
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Dec 25, 2025
Personalized attention and commitment to a delightful vacation
We splurged and booked a Governor’s Suite as it was our first time there, and my husband Morgan’s birthday. Carlos in the Preferred Club was assigned to make sure our vacation was a success, and he made this a trip we will remember. He handled all of our dinner reservations, spa reservations, surprised us with special treats like cake at breakfast, birthday decor and champagne in our suite, and a complimentary cabana on my husband’s birthday. Carlos communicated with us via WhatsApp each morning, as well as personally found us in the Preferred Pool or around the resort to ensure we were content. We look forward to returning again and again to this resort as the property is beautiful, all staff members are engaging and pleasant, the beach is well maintained and the restaurants and shows were top notch. Also, we loved taking the taxi into Puerto Morelos and shopping and dining for a more local experience.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.