Customer Ratings & Reviews
TripAdvisor Traveler Rating1523 reviews
New Orleans done well
Great hotel clean comfortable bed Close to everything. Very polite and helpful front desk Breakfast was great we were served Marie was very friendly and welcoming and the made to omelets made by the tall guy delicious. Pool was clean We definitely stay again
The hotel could be better and they IMPOSE gratuity at the restaurant. And the manager doesn’t care for customer.
I am a Diamond customer and was very unhappy when a 22% gratuity was IMPOSED on my restaurant bill. It's up to me to decide how much I give. At the time of checkout, I spoke to the manager Sangela and she told me: “go complain at the restaurant”, that is, she did not give the slightest importance to my complaint and treated me with indifference even after I had said that I was a Diamond. And with an aggravating factor: it was morning and the restaurant only opens at night.
SOLID hotel…GREAT value…don’t let sketchy reviews hood you back
Solid hotel! Have to be honest, I booked because “Hilton” …in spite of some sketchy reviews…I stayed in room 406…Absolutely no issues…hot water…clean room…great bedding and beds…4 pillows on each bed…ac worked great…they even made up the beds each morning (which a lot of places don’t do anymore…and I hate it when they don’t )…I even got several texts during my stay asking if everything was ok…location is close enough to quarter to easily walk…no street people…a VERY solid stay and GREAT value…don’t let those sketchy reviews hold you back…I’d call this a VERY solid 3 1/2-4 star hotel…would DEFINITELY stay here again
The check-in process was smooth, they do require a physical card to be on file. The staff were extremely helpful and friendly. Hotel location is AMAZING right outside all the action only a 5 minute walk from Bourbon. We did have a problem getting towels and toilet paper to the room, we had to call upwards of 3 times per request during our 4 day/3 night stay. I did feel especially safe as keycards are needed to enter after a certain time as well as a card is needed to access the elevators. I also suggest against renting a car, there are streetcars with numerous stops as well as most attractions are a walking distance. Valet is offered.
Booked this hotel because I liked the location. Within walking different of everything we wanted to see and do. Couldnt have been happier with both the hotel, valet and room. I booked for 2 nights even though I knew Inwould be leaving by 4 pm the 2nd day because I didnt want to move my car and wanted the kids to have some pool time. Glad I did. Will def be back and refer other people