Customer Ratings & Reviews
TripAdvisor Traveler Rating1492 reviews
Primo location, could use some tweaking.
This Doubletree has one of the best locations in town- close enough for a quick walk to the Quarter, yet quiet & peaceful for an early nights rest, close to the fun eats, arts and drinks of the Warehouse District, and a simple walk to catch any streetcar. Easy walks to the WW2 Museum, Aquarium (bummed it was closed for renovation as of Dec '22/Jan '23), and the riverfront Ferry. New years Eve fireworks on the Mississippi were fantastic! Hotel itself is a bit dated, shows some wear and tear, but for most that aren't in the room much, it has a mini fridge, coffee maker, lobby bar, and excellent front desk staff, concierge, and bellmen (King, you're the MAN!)- ask any what type of food or music you're into, and they'll recommend a great spot. Nice outdoor pool deck. 2 options for coffee shops on the main level, one with a buffet breakfast ($23), Maid service needs some improvement- one day we were left no wash cloths, 2 other days we were left no soaps or shampoos (we stayed 7 days total), it seemed every other day we were trying to track down a housekeeper in the hall for something. There was a condom wrapper sitting in our hallway for 3 days. Note to Hilton Honors members- booking through 3rd parties (Expedia, Priceline, etc.) disqualifies you from earning any Honors points. Seems silly, those that frequent Hilton's wouldn't be offered a lower rate to begin with, therefore sparing the need to save money with a 3rd party in the first place. Wish I'd have known this previously. Makes it was hard to rate the Doubletree Hilton, as you'll have so much fun in NOLA, and love the staff so much, you may find it easy to look beyond the hotels negatives.
The Doubletree is a nice hotel for visiting the city of New Orleans. We’d like to acknowledge Germaine who took very good care of us from the moment we put the car in park until we were situated in our room.
Old and dirty, but staff is great.
The wonderful workers keep us coming back. Jake and King can always be counted on to suggest new and fun things to do in the city. Lamonte and Germaine are so attentive and makes us feel like royalty when we drive up. The location is great, but the hotel is old, in need of repairs and dirty.
Staff has been very friendly and accommodating to us! Valet Germaine Hicks was quick in getting our car ready and very nice! Hotel is close to the casino, Canal Street and Bourbon Street. Would recommend
Definitely could have been better.
Pros: location, view, cookies Cons: musty room, broken & stained furniture, rusty half cleaned bathroom, ripped dirty carpet, parking fiasco 1. We had to drive around an hour waiting to pull into valet because they allowed buses to block the entrance. The valet workers were okay but management screwed up on the logistics, considering they knew that a large popular event was going on. 2. The staff was tolerable but lacked professionalism. That bothers me. Hilton needs to invest in a training team or program. This is something that has consistently been a problem with this brand. I’d gladly contract with them to do the training. People should not pay Double Tree rates and get hourly motel service and professionalism. Do better please. 3. The rooms need to be brought up to the standards of the prices. Pay attention to details. Although it was not a bottom of the barrel experience, it certainly was not what I had planned for my first downtown NOLA stay. I highly doubt I will return unless noticeable changes are made in the aforementioned areas.