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Resort Details
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1575 reviews
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Dec 30, 2024Weekend in New Orleans.
From the moment we checked in until we checked out, great customer service. Guest bedroom is large, bathrooms are spacious and clean. Valet attendant was so accommodating and friendly. Full breakfast bar, had a great southern breakfast and server was attentive and friendly! Location was perfect. Across the street from Caesar’s casino, within walking distance to the French quarter, Riverwalk, convention center, tons of bars and restaurant around the hotel. Thank you for a great stay!! Keep up the good service!!
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Dec 24, 2024DO NOT STAY HERE!
This was the worst hotel stay I've ever experienced. With the exception of the female who was manning the concierge desk, every staff member seemed completely unengaged. They were all just going through the motions. We had requested no feathers due to an allergy, yet our room had feathered pillows. Also, the room smelled terrible - like a sewer issue. The smell was so bad that we had to move rooms the next day. During my wife's first shower, the hot water ran out while she was covered in soap. This was communicated to the staff. They didn't even respond. No acknowledgement, no response. UNACCEPTABLE! We had no hot water for the remainder of our three-night stay. My advice - RUN! DO NOT STAY HERE! This place is horribly managed. DoubleTree senior level management needs to intervene immediately.
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Dec 18, 2024Can’t beat the location, but otherwise unremarkable.
Pros: the location is wonderful! Easy walking distance to French Quarter sites, street car, and other attractions. Clean room, comfortable beds and friendly staff. Cons: small room, extra door lock was broken (room 1303), and zero sound proofing. It was a bit chaotic to get in and out of, but I think that’s because it’s in the center of everything. Definitely paying for the location as everything else was just average. I might stay again, but would shop around first.
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Dec 15, 2024
Bad Experience
Maybe one of the worst hotel experiences I have ever had. Checked into the Doubletree about a week ago for a wedding in New Orleans and upon arrival I could immediately tell that this hotel didn’t care too much about anything. The front entrance to the hotel was disgusting and rundown and full of people smoking weed right at the front door, as if it was legal in Louisiana. When we went to the desk to check in to our room, the person at the desk charged us over $400 in incidental fees when it was supposed to be $75 a night and we were only there for two nights. That definitely didn’t start the trip off on a good note as we were down about $300 for no necessary reason. On top of that, while speaking to the manager about it, she claimed that she had no idea who was working at the front desk at the time and how that could’ve happened. She told us that obviously it was a mistake and that she would be able to release the funds whenever we checked out, but while giving us that explanation, can you believe that she charged another $75 right then and there, in our face, as we’re trying to handle the issue for the $400 that was taken already. We immediately got the notification from our banking app as we were standing in front of her, and showed her “like hey, you just charged us again!?! What is going on??? She goes on to apologize and then says that that money will be released immediately… what was the point?? Why do you keep taking money out of our account more than what the hotel is asking for??? It all seemed sketchy. On top of that we booked the Jr. suite which had a kitchenette and living room and oh my God it was the worst hotel room I have ever seen. We probably could’ve booked a room at the motel six that was cleaner and more kept up. The furniture was run down and beaten up, the bed, skirts, living room, chair, living room, sofa, and main window curtains had stains and discoloration all over. Water sprinklers on the wall were hanging on by a thread. The metal coverings on them were falling off. The carpets were nasty and had a lingering odor. The towels in the bathroom were paper thin and some were very stained also. The room seemed like it hadn’t gotten any TLC since the early 2000s. It was so bad. The room also was advertised as having a pool view, but when you look out the window, there is a wall about 4 feet high, right in front of your window, and no pool view. We had the room booked for two nights, we checked in on the first night at midnight, so we kinda just had to roll with the punches because it was already so late and we have been traveling all day, but decided we would not be staying there both nights because the room was that filthy. We left the hotel and checked into the Westin across the street and the difference between the hotels were night and day. All in all the hotels in a great location, but if you have standards, and you don’t want to stay in a dirty room with hotel staff that overcharged you for incidentals, then don’t stay here!!!
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Dec 02, 2024
Good value for what you get and where you are located. Loved the communication here from the Staff
Had a great stay here for 2 day! Needs were met. Tiffany and James even text me during my stay to ask me how things were going, and I thought that was incredible. Great location on canal in walking distance of lot on canal street. Yes, there were a few things in the room, you could tell her outdated or old ,but overall a great value especially for the location.