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Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1570 reviews-
Needs some repair
Great location. Had a junior suite - a lot of room! Rooms are in dire need of some updating - needs paint, kitchen redo, new carpet and furniture. A little damp smell in the room. Not sure I will come back next time I am in town unless remodel happens - betters rooms available for the same or less money.
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New Orleans Trip
Great location and very clean. The only complain I have is our room needed some upgrading. I didn’t like how the extra lock on the door was coming off and didn’t work. I was disappointed these things weren’t fixed before we arrived since they were obvious fixes and for safety reasons. Other than that it was great.
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Outstanding Location, Outstanding Staff
We stayed here during “Swiftie” weekend in New Orleans. Pro’s -> excellent location. We walked to everything (Superdome, French quarter, streetcars) the entire weekend. O my needed to Uber from the airport and back. Staff was excellent. A special shoutout to Tiffany at check-in, and Cookie at the concierge desk! Drinks from the bar were fantastic. Breakfast buffet was so good, and we also loved the coffee bar!! Con’s -> the only con, honestly was the room, and the service. The room was really small for a family of four. Not much place to put anything and the bathroom was one of the smallest I’ve ever seen. The beds were comfy, but the room needs refreshing. Almost everything was scratched or stained or dinged. Also, there isn’t a single place to hang a towel! Which was super inconvenient when four people are showing everyday. Not a single towel bar in the bathroom, no hooks on the door… so we were constantly moving around wet towel piles. We didn’t get service two of the days we were there. I know the hotel was super busy with so many people in town for the concert, but a little frustrating that they could manage the volume. We ended up going on the hunt for clean towels and emptying our own trash.
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Traveler Beware!
Horrible experience. They didn't have my reservation in the system. Front desk check in person was not warming and acted like she didn't feel like working. She didn't even enter my Hilton Honors number on the reservation. I have to now follow up with Hilton Honors to receive credit. Hotel was old and needs refurbishment badly. Room was uninviting with marks on the wall, outdated, broken furniture, dirty airfilter, mold in shower, and sewer odor came from the bathroom. Food was not good at the hotel and bar personnel were not very friendly. Again, sense that they didn't feel like working.
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The best of the best
During our stay The staff was Very accommodating and friendly. Our room was clean the entire time of our 2 day stay. They offered umbrellas for the rainy weather and made sure we were attended to. We did valet for 2 days & LaMonte was amazing!! Thank you