Customer Ratings & Reviews
TripAdvisor Traveler Rating941 reviews
Two snaps up!
Flew into John Wayne Airport for a graduation at FivePoint Amphitheater. The hotel provides a shuttle to the train station and local area. This was BEYOND CONVENIENT!!! Every staff member I had the pleasure of interacting with was friendly and helpful! The ladies at the front desk? Housekeeping? Delightful! Check-in was a breeze, and our room was clean and tidy! As we arrived very late in the day, the warm chocolate chip cookies were needed, and very much appreciated. Thank you. And yes, the pillows are indeed very fluffy. We indulged in the delicious breakfast buffet, which changed daily. (One suggestion - the spicy salsa served with fresh fruit should be put in a bottle and sold, immediately!!!) The restaurant staff was friendly and very attentive. A special shout out to the shuttle drivers Travis and Ben! Travis, in particular, was very informative when we were out and about in Irvine. He’s a great kid; be proud to have him representing Double Tree by Hilton. 100% would stay here again!
Professional and Business-Friendly
I recently had six guests come to Orange County from all across to the US. It was a high-stress, high-stakes situation for myself and my company. Living in Irvine, I knew that there are many hotels to choose from, from the John Wayne Airport area to Anaheim, Fullerton, to Irvine Spectrum. There are even a few within a mile radius of Spectrum. With the combination of convenient access to the toll-roads and freeways and proximity to Irvine Spectrum, I zeroed in on this DoubleTree. On my first contact, I was connected with Caitlin, who secured the rooms for all the guests, and Noel, who took care of the conference room. They gave me a great deal and it was a "set it and forget it" situation. Leading up to the arrival of the guests, I did have to contact them for changes that the guests requested, and they just made it really easy. I didn't get a chance to see any of the rooms, but the guests loved it. The front lobby was clean and welcoming. I even dropped off welcome baskets for the guests which the front desk delivered to the rooms before the arrival of the guests. I know for us, the DoubleTree would be my first call for future guests. From pick-up at JWA to drop-off at the hotel, it couldn't have been easier. The hotel is business-friendly, the people there are professional, and of course the cookies are the best.
Deanne and her crew was amazing while grabbing dinner and some drinks. Food is on point. Great fast friendly service. Best Aloha outside of Hawaii. Definitely returning here to stay for my next business trip.
Deanne was one of the friendliest people at the hotel. All of the the service was great however, Deanne was the highlight of my visit. I enjoyed every time I got to enteract with her. She puts smiles on people's faces
90 Pacifica Restaurant Server and Bartender
Our bartender/server in the 90 Pacifica, Deanne, was absolutely remarkable! She was very gracious and accommodating by providing us with the best martini and wine selections along with her recommendations for our entree of salmon and caesar salad. She has a very charming personality. She made our evening even better than expected!!