Customer Ratings & Reviews
TripAdvisor Traveler Rating1377 reviews
Road noise, but nice
I stayed for one night and ate twice in their Jackdaw restaurant. Expect for the highway noise in the morning, it was a great stay. Very large hotel, the restaurant was above average. Easy on and off highway, with a near by gas station. Plenty of parking too. It was well worth the stay.
Doubly happy with my Double Tree stay.
The customer service is amazing. Monica at the front desk so sweet and helpful and Sydney helped me fix my phone. Then Austin gave us a ride to a local breakfast restaurant. The rooms were nice sized and super clean. Even the housekeeping staff was kind. I highly recommend Double Tree Denver-Aurora.
Poor customer service
The website says the shuttle runs until 10 pm and my flight got in at 10. So a few days before my stay, I called to say when I would arrive and asked if I could still get the airport shuttle. I was told technically it runs til 10:30 and call when I land and I can still get it. When I arrived and called, I was told it quit running at 10. So I had to take a taxi which was $90. Then I check into the hotel and was given a double queen room and I had reserved a king. I called the desk and was told they were out of kings but didn’t tell me that when I checked in. I was given a coupon for free breakfast, which should have been included anyway because was a typical hotel bf and very poor. Just started my stay off to a bad start
A beautiful hotel and great service all around. We were particularly impressed with Jesse at the front desk. We know he is a new addition to your staff and he couldn’t have been more knowledgeable, professional and courteous. Thank you to Jesse and also to Veronica in the bar, she was also wonderful. We look forward to staying with you in the future. Kindest regards, The Warners
Older not especially well kept hotel.
This is an old and run down facility. Torn curtains. Lack of reasonable amenities. No radio in the room- that should be pretty standard these days. Few toiletries as well. Main eatery not open for dinner- on bar area or take-out facility open. Staff friendly enough but misguided information trying to get me to use car service when taxi service worked just fine. New routine of cleaning etc only when requested. Catered food for business even ok, but not great in any way. Workout facility not kept especially clean and equipment had working errors.