This is an intimate boutique hotel combining the best of both worlds - it's close to the beach and excitement of Waikiki, yet far enough from the crowds to offer relaxation and quiet. The property is only steps away from the shopping, dining and beach activities of Hilton Hawaiian Village. The hotel offers spacious rooms and suites, a quaint art gallery featuring local artists on the mezzanine level, and a restaurant and wine bar on-site. Other amenities include a business center, and a heated pool and poolside fitness center.

Location

Waikiki
Honolulu International Airport : 9 miles

Property Information

Year Built: 1990
Last Renovation: 2010
Floors: 19
Total available rooms and suites: 317

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory resort charge of $35 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This charge is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory charge, please see hotel policies
Advisory A minimum Valet Parking fee of $53 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy- Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy- This hotel cannot guarantee a spring-break-free environment.

General Information- Room taxes are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. The hotel is 100% non-smoking, no smoking rooms are available.

Resort charge: A mandatory resort charge is charged to all guests at hotel check-in or check-out.

Mandatory Resort Charge Inclusions (Subject to Change without notice)

  • 10% off Food at Trees Bar & Grill and Hiking Hawaii Café (not combinable with other promotions)
  • High Speed Internet Access
  • Complimentary local, toll-free, and credit card calls
  • DVD Now access with unlimited movies (Kiosk located in the main lobby. Only one DVD at a time)
  • Use of two (2) beach towels while being a registered guest.
  • Kualoa Ranch 2 for 1 Full Day Secret Island beach activity tour
  • Hawaii Toy Museum, Buy one entrance & one free.
  • 20% Afternoon Adventure Sail @ Spirit of Aloha Catamaran
  • 10% of Beach Chairs and Umbrellas at Waikiki Beach Activities
  • 15% off Lappert’s ice cream
  • Onsite Cultural Activities

The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change at any time. The hotel can provide current charges and inclusions when you check-in.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 2157 reviews
  • 3.0 star tripadvisor rating
    Dated style, Amazing staff, great value for the location!

    The only ding i give this property is that it is clearly a little dated. In terms of older looking styles and chairs/carpet etc. (please do not confuse this with cleanliness. the property was very clean). Outside of that I thought it was in a great location, not too far of a walk from the beach and close enough to everything else that you can enjoy all of the amenities of other nearby restaurants/hotels that this one may not have (fireworks on Friday's at Hilton Village).

    Jun 19, 2024
  • 1.0 star tripadvisor rating
    Avoid! Do not stay here.

    Really really disappointed in this hotel, especially given the brand. We paid extra to have an ocean view suite. It was not a suite at all. It had a bedroom that was separated by 4 strange divider doors that didn't even close fully. The other room was a lounge with kitchenette. There was one 2 seater couch and no additional seating. The issue was us was the constant banging and clanging noises in our room, which were constant through the day and night. We stayed for 9 nights and had peaceful blissful silence for the first 2 nights. The remaining 7 nights can only be described as hell on earth. The metal banging happened every minute or two. At first, we thought someone was trying to break into our room in the middle of the night. We thought it was our air con so we turned it off. But the noises continued throughout the night. We spoke to reception the next morning and they sounded surprised but said they'd get maintenance to check it out. We got back later in the day to a msg on the answer machine telling us that the noise was due to the air conditioning, it was normal and "there's nothing we can do about it" (I saved a recording of the voice msg on my phone). We looked to see if we could move hotels but the short time proximity meant the prices were astronomical. Neither of us got much sleep the remaining 6 nights, as we were constantly being woken up by the noises. What should have been a relaxing and restful 10 days away has resulted in us leaving absolutely exhausted from lack of sleep and can't wait to get home. I spoke to reception upon check out to let them know we didn't enjoy the stay due to the noises. Elsa was lovely and said she would look into it. Then offered me 2 days resort fees ($70) refund. I explained that I wasn't interested in any refund, I just want them to sort the noise so other guests don't have to experience it. Still, I found the $70 refund an absolute kick in the face, given it cost over $3000. Pros of the room: the aircon worked well. It is noisy coming into the room (the fan goes very hard) but it cools the room quickly. The rooms appeared to be sound proofed next to each other. We never heard any sounds from next door, above or below us which we enjoyed. We were on the 17th floor and could hear the road noise due to holes and gaps in the door joinery leading to the balcony. Cons: on top of the above, the short was also very bizarre. It would be lovely and hot and very good pressure and then suddenly, pressure would drop and it'd either go boiling hot or freezing cold. I checked that the other room occupant wasn't running a tap to impact on the shower and he wasn't. This would happen every 1 or 2 mins during the showering. The shower would also make really loud screeching sounds just prior to the change in pressure and temperature. This didn't bother us enough to complain, as we take relatively quick showers. A male at check in also had terrible customer service. He was standing by a computer not serving anyone, meaning there was only one person checking people in. The queue got to about 6 people before he decided to start helping. He checked me in then I asked for him to change a $20 bill so I could tip the porter. He told me he was finished for the day so I'd have to join the back of the queue to be helped by another staff member. He didn't explain where the pool was, where the restaurant was. We didn't know anything. We didn't know the wifi password. He handed us our cookies then walked away, within a few minutes that it took me to put my purse away, collect my bags, he had changed his t shirt and collected his bag and was walking out of the hotel. We later found out that double tree now offer a cookie for allergy sufferers, which my companion would've needed. This male did not offer me that option (and I didn't know it was an option). To conclude, customer service seems like it is not a priority at all for this hotel. As others have said, they should not carry the Hilton brand. I did not see evidence of bugs in our room, however we both woke on different days with bits on our bodies. Can't confirm if they happened in the hotel or not though. We would absolutely never stay here again and would not recommend it to anybody.

    May 28, 2024
  • 1.0 star tripadvisor rating
    Bed bugs

    Stay away- Hotel has bedbugs- They are making zero attempts to try to make up for this experience. The Hilton name doesn’t represent respect and appreciation for their customers. The customer service is not what you would expect from such a well known brand. Very disappointing

    May 14, 2024
  • 4.0 star tripadvisor rating
    Hotel close to great points of interest and walks

    We upgraded to have ocean view. Room was spacious, king, chairs, 2 tv’s. Hotel Not exactly beautiful Hawaii style. Restaurant was simple, nothing pretty or inviting. Although fish fry was good. Cafe to go items were good. Pool was ok at best Our room had a Sun deck and does need care. Sun screens were shredded - Our view to the ocean. Short walk to nice restaurants and gorgeous views. Also to stores and tour pick ups. Nice walk to Lovely hotels to visit as well. Hawaiian Village is one of them. I guess surprised it wasn’t nicer and awesome for being in Hawaii Hilton’s usually are.

    Apr 30, 2024
  • 1.0 star tripadvisor rating
    Dishonest manager

    Hotel manager extremely unprofessional and dishonest. I had a valid reservation via Expedia and since they were oversold they would not honor it. However, I went to hilton.com and they had availability. Lied right to my face. Manager should be fired. I will never stay at a Hilton branded hotel again

    Mar 28, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319