LocationMagic Kingdom; Resort Area
General Policies & Fine Print
Smoking Policy - All Disney owned and operated resort hotels are smoke-free environments. Smoking is permitted in designated outdoor smoking locations only.
Guest Names Policy - Walt Disney World reservations must be booked with the correct guest names. A complete name change to the lead name is considered a cancellation and will require a new reservation.
Deposit Requirements - A major credit card and photo I.D. is required upon check-in to cover phone or incidental charges.
Convention Policy - Guests attending a convention at the hotel may not use this package for their stay. If found attending a convention, guests may be charged directly by the hotel.
Room Taxes - Room taxes are included in the vacation price.
As to Disney artwork, logos and properties: ©Disney
Customer Ratings & Reviews
TripAdvisor Traveler Rating4007 reviews
Only Here for Breakfast
Well it looks nice but we were only here for breakfast at Captain Cooks. And I didn't pay but per the menu I think the food was typically Disney overpriced. That being said, the food was good and service was fine. We stopped in a couple of the shops and found some treasures so that was good. Then we walked around to see the resort. We drove here from Saratoga Springs where we were staying. I would not like being confined to just a few restaurants within walking distance when Saratoga Springs is so close to Disney Springs with so many choices. And I would probably just stay at the Hilton close to Disney next since I'm a Hilton member. So I will probably never stay here and from some of the reviews a lot of people aren't really happy for the price they paid.
Big prices, small services
Big prices, small services We spent 4 days in this 4 star hotel supposed to be one of the jewels of the Disney kingdom... wow what a disappointment!!! The reception is that of a second rate hotel, imagine we are a group of 4 families with children, we have booked for months and they have not been able to give us 4 rooms side by side in the same building !!! We had priced the package rooms entrances to the park for 4 days, they had our room reservation but symchoniser our entries took 1:30! Their staff is insufficiently trained on their own software .... Added to that the catering offer which is largely insufficient for the 600 rooms of the resort, even if you book you have to wait an infinite time (more than an hour ...) the prices are always 4 stars but the meal less than 1 star ... if that's the magic of Disney admit it's sad. And the icing on the Sunday is the magnificent view from your room which does not overlook a lagoon but a construction site in activity!!! In fact, apart from the proximity of the parks, you have no interest in staying in this hotel if you want service that meets your legitimate expectations when you pay the price. Add to that the non possibility of last check out if your plane is late, the unwillingness of reception to respond to your requests and you will understand that you must definitely go elsewhere.
UNDERwhelming at best
I wanted to love it. It was one of my dreams to go and boy this place is a RIP-OFF. PROS : beautiful decor, location and awesome staff at Trader's Sam Grog Grotto. CONS : the service is HORRIBLE at the front desk. From check-in to check-out they were frankly unwilling to help us : _ 1h30 check in ? No one cared _ 90 mins waiting at the restaurants ? Not their problem (amazing to have zero place to sit to eat at your 4 stars hotel) _ helping out with the magic bands ? Chaotic, thank god a cast member in the park helped us sort the mess _ asking for a later check out when the flight is delayed ? Took us to talk to a manager to get this FREE AVAILABLE SERVICE. When we talked to management we were told we were offered the later check out (AN ALREADY FREE SERVICE) and a voucher for the cafeteria (we were leaving). They had no care in the world for us and our family of 16. W PASS YOUR TURN IF YOU WANT A GOOD QUALITY/PRICE RATIO.
My favourite hotel in Disney, one of my favourite hotels I have ever stayed at just behind the Bellagio. The theme is my theme, Polynesia, Hawaii, Island vibes that's what I like most. I spent my two week trip in shorts, flip flops and ugly flowery shirts and I loved it. The smell of the place is what stays with you, I've bought several candles trying to recreate it but none work. Fire, water, stone... I love the place. Rooms aren't anything to write home about, but what ones are at Disney, you are paying for atmosphere and Disney magic and proximity to the parks.
A gem of Disneys properties.
This was my first time to stay at the Polynesian, but my second time to visit the hotel. Wonderful place to come back to away from the craziness of the parks. Great pools, beautiful atmosphere, and friendly staff. The monorail is a definite plus. We stayed Club Level, and the extra cost was definitely worth it.