Disney's Polynesian Village Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4089 reviews

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  Privacy room check ruined my vacation. Terrible practice that Disney needs to revisit.

  This is NOT a luxury property. The worst part is that I was barged in on with my child naked for the mandatory “room check.” I’m just an innocent mom and was treated like a criminal as the cleaning lady lied and said she was checking things for “maintenance.” She randomly looked on the balcony and turned on the water in a bathroom. All while my child was naked and scared. As she saw my child there naked and shaking, she smirked at me. This wasn’t maintenance but the abhorrent room check I read about on the internet. It felt like such an invasion of privacy and there’s no way this is a smart practice from a legal perspective. I even called Disney about this and was told that they only check rooms when there is a security concern. I guess mom giving her daughter a bath is a huge security concern for Disney. I mean who expects privacy at close to $2k a night for a suite? Not only do you NOT receive bottled water, robes, luxury bath products, nice towels or a soundproof room - you also might have hotel staff come in your room suddenly at any moment during the day!! Make sure you’re comfortable with this before staying here. There are numerous Reddit posts about hotel staff barging in while young kids are napping, people are naked (like my child!) etc. Some people claim this is normal, but NO it’s not. Both my spouse and I travel extensively and I’ve never heard of such a thing.

  Apr 17, 2025
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  Pros, curiosities, and a caution

  Pros: The public spaces and rooms are extremely clean with such friendly, approachable, and knowledgeable staff. The room interiors are, of course, unique but also spacious. The food anywhere tastes very good. A big thank you for provisions for food allergy issues. Curiosities. A thousand dollar a night room does come with some expectations. I just couldn’t understand why housekeeping could not open the fresh trash liner and put them in the trash cans. I didn’t understand why there were no bathrobes. I grew tired of the dependence on my mobile phone for ordering food and opening my room door. I felt like I had to beg for straws and cup lids; although, the paper straws were adequate, but no one even offered me either one. Caution: The first day is a major adjustment. For us it was just finding food and using the mobile app. Yes, there were places available, but the wait time, the extremely crowded areas, and using the mobile phone to order is just not part of our daily routine. Additionally, all the food items available did not seem to be listed on the mobile phone.

  Apr 16, 2025
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  Buyer beware

  Beautiful resort, great location. But as a Disney Travel Agent I would really struggle to recommend this hotel. Booked a weekend night here a few weeks ago. Dropped our luggage in the room, grabbed a dole whip, and headed to the parks. Arrived back at the room late and hit the pillow. We woke up the next morning to a broken shower (the handle fell off) toilet that wouldn't flush, and a tub that wouldn't drain the water stuck in it. Contacted front desk immediately and was told maintenance would come out. We wait an hour and no one showed up. Went back to the front desk and asked again what we could do; we needed a bathroom to get ready. Maintenance was no where to be found and we already gave up the first hour of our park reservations. Their advice? To use the public restroom. We arrived back at the room later to checkout and I'll spare you the rest of the drama. We went two days without a shower in the hot Florida sun with no alternative, no recourse, no apology, nothing. Instead, for $950 a night, if something goes wrong, you'll be escorted to use the public restroom. Here's a photo of my husband washing his hair in the sink. What a disaster.

  Apr 11, 2025
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  The worst experience of our 5 days in DisneyWorld

  We booked breakfast with Stitch here for my daughter and it was the absolute worst part of our 5 days in Disney World. The food was inedible, it was totally over booked, the staff were run off their feet and it cost us an absolute fortune. Do not go!

  Apr 08, 2025
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  Our new favorite

  LOVED the Polynesian! Magnificent grounds and decor, especially for Moana fans. We did our check-in onsite and were assigned connecting rooms (even though we hadn't requested them). We had 2 rooms on the third floor of the Rarotonga building, right near the lobby. This was very convenient for early morning (6:30 am) coffee at Kona Island and for the monorail and parking lot, while also being extremely quiet at night (after fireworks). We faced an internal courtyard and had balcony rooms. We could see the MK fireworks from our rooms! One of the rooms was ready early so we changed clothes and visited the Moana splash zone and pool area upon arrival. Loved it. I would absolutely choose the Polynesian again, even though it is costly and busy in the lobby. Housekeeping was excellent, the rooms were immaculate. One time we called down for a few more towels, and someone brought them up immediately. This was our 5th or 6th time at WDW over a span of 30 years and our favorite of all of the hotels so far.

  Mar 19, 2025