Location
Magic Kingdom; Resort AreaProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Smoking Policy - All Disney owned and operated resort hotels are smoke-free environments. Smoking is permitted in designated outdoor smoking locations only.
Guest Names Policy - Walt Disney World reservations must be booked with the correct guest names. A complete name change to the lead name is considered a cancellation and will require a new reservation.
Deposit Requirements - A major credit card and photo I.D. is required upon check-in to cover phone or incidental charges.
Convention Policy - Guests attending a convention at the hotel may not use this package for their stay. If found attending a convention, guests may be charged directly by the hotel.
Room Taxes - Room taxes are included in the vacation price.
As to Disney artwork, logos and properties: ©Disney
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4076 reviews-
Don't pay for a suite with rocks on the terrace...horrible view!
The hotel is ok overall but I wouldn't recommend to pay for a suite if you receive one suite like the one we received.We are currently in the hotel and we received suite 41. I have booked 3 nights all inclusive for my boyfriend birthday a suite thinking that the view and the room will be amazing but i am really disappointed. The suite doesn't look like the suite i have seen on the website when i have booked. It's completely different and the terrace is very small compared with what they are advertising. Half of the terrace is just rocks !!!! I am still in this hotel but i am really disappointed from the beginning! I will not come back!
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Polynesian Management & Accommodations STINK
Construction starts right outside your room slightly before 7am. The shaking, rattling, saw cutting, and worker conversation is a great feature! The best feature was management's apathetic attitude towards hard working families paying $1k/night. Especially after spending $1k to go to the Halloween party the night before. We returned from the party at 11pm only to have my young children startled by smashing, rattling, and cutting as the saw horse was 10' from our window. Dealing with cranky kids, who weren't able to get enough sleep, at Disney is a blast! Nice or the management to offer us $300 off of our $8k vacation at a "deluxe resort." I would have rather slept in our rental car in the parking lot. We've spent well over $100,000 at Disney over the past decade and we get a "sorry, they need to get the tower done to stay on schedule." Our travel agent was told that construction was to start after 9:00am by TWO separate Disney reps on the phone. The hotel denied it and said Florida state law allows them to start at 7:00am. Great way to treat guests. Disney has lost its appreciation for customers and only cares about the bottom line. They take their customers for granted. It shows in their actions. Dump.
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Disappointed in what Disney has become
This is one of the first detailed reviews I’ve ever written, but I am hoping this helps somebody. We’ve been going to the Polynesian for a long time, first when we were kids and now as adults with our own kids. The last time was four years ago and the experience was still mostly positive. That basically ended on our trip last week. Although the basic theming is still there, any sense of “Disney magic” is now gone. Not just at the hotel but also in the parks. Everything now is almost robotic with any of the nice things now gone. At first, Disney claimed some things were “pandemic related” but that’s no longer an excuse. It used to be that when you walked into any Disney deluxe hotel there were people there to greet and welcome you. That’s all gone. We stayed in the Moorea building and noticed several areas in disrepair. The room itself was fine although we were placed too close to the ferry terminal and had to listen to the loud horn until after midnight every night. Because we stayed in a DVC room we “rented” they apparently don’t offer housekeeping – we only were able to get the room made up once during our 10-night stay which was not acceptable given the extreme cost. Also meant no nice towel animals the housekeeping staff used to make that we loved seeing after a long day in the parks. We looked forward to an Ohana dinner, only to find they no longer bring out the different meats on long skewers, now they just dump the meal on the table and leave. Another experience ruined. From no characters in the hotel at all, to overcrowding at the pools and extreme pricing we will never visit Disney again until something drastic changes. There are more unfortunate examples of this – will give one more. One of our normal highlights is dinner at Cinderella’s castle. As soon as you head in there is normally pictures setup with Cinderella. No more, at least not for us. What used to be a special event for my daughters was just a rushed dinner as they tried to squeeze more reservations in. Barely got photos with the princesses during dinner. The key rides like Tron and Rise of the Resistance are incredible but not enough to overcome blatant disregard for resort guests or any level of customer appreciation or support.
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Great for kids!
We stayed at this hotel for one-night only because we were traveling to Daytona to stay the long weekend with friends. Our goal was to have a little Disney fun without a theme park experience and it was accomplished! We got there on a Thursday morning around 11:30am and our room was available for check-in (which was great to dump off our bags and freshen up after a long flight). Our kids (ages 5 & 8) thoroughly enjoyed the pool areas - both the water playground and the slide... it kept them busy the entire afternoon. My only wish was that there were better food options. However, we are pretty traditional eaters and don't branch out much, so some of the themed food was not appealing to my family. We ordered Flipper's Pizza for delivery that evening which was very yummy! The best part of the stay was that you have a tremendous view of the Magic Kingdom nightly fireworks over the lagoon!
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Loud
We had an average stay at the Polynesian resort. We absolutely loved the convenience factor of being close to Magic Kingdom. I was a little disappointed with our room situation. I put in for a room request, and when I spoke with a cast member about it at the front desk, she seemed rather irritated about trying to honor that request. We ended up in Pago Pago and listened to construction beeping for an entire night on our last night, which was very frustrating. The pool also felt overcrowded.