LocationMagic Kingdom; Resort Area
General Policies & Fine Print
Smoking Policy - All Disney owned and operated resort hotels are smoke-free environments. Smoking is permitted in designated outdoor smoking locations only.
Guest Names Policy - Walt Disney World reservations must be booked with the correct guest names. A complete name change to the lead name is considered a cancellation and will require a new reservation.
Deposit Requirements - A major credit card and photo I.D. is required upon check-in to cover phone or incidental charges.
Convention Policy - Guests attending a convention at the hotel may not use this package for their stay. If found attending a convention, guests may be charged directly by the hotel.
Room Taxes - Room taxes are included in the vacation price.
As to Disney artwork, logos and properties: ©Disney
Customer Ratings & Reviews
TripAdvisor Traveler Rating3998 reviews
Not a Magical experience
They shouldn't offer the rooms facing the construction/remodeling. No courtesy room change when mentioned about noise and view. It's an old hotel and some renovation is needed asap. Not the magical time you expect from Disney...
The Polynesian has become our favorite property. We love the proximity to the transportation center and monorails. The room sleep 5 comfortably. The pool gives you a feel of being in Hawaii and the Pork Nachos are the best! The laundry room is great as well. The only downside is that the activities are a bit overpriced compared to other resorts. They had a pineapple to paint for $10 that you can also paint the exact one at the Riviera for $4. So i am not sure why they would charge more, but it wasn't the end of the world. We are already booked to return in a few months.
Not worth the money
We had planned for years that we would “do” Disney. We do it big we’d do it once. We’d pay for the extras and our kids would remember the event that Disney was. The parks at Disney were amazing … the hotel unfortunately was not. The Polynesian is the equivalent of a Florida motel. The rooms were an acceptable size. We were placed in a room that was in front of a construction zone which we tolerated for a few days before the noise became so intruding that my son and I developed migraines and we required that they move us. But beyond just an unfortunate disruption of being placed in a bad room the hotel was “fine”. It wasn’t magical it wasn’t special it was fine. The food options were poor … for the entire hotel there is one place to get coffee and one poor cast member working there. The restaurant’s aren’t great my kids ate so many chicken nuggets we legit ordered dominos our last night because I just couldn’t take it anymore. Transportation to magic kingdom and Epcot was nice … the buses to the other two parks were fine but I feel like an Uber would have been just as convenient and well worth the money given what was paid for the motel. All in all I deff recommend bringing your tiny humans to Disney it’s a whole experience that our family loved … I’d deff suggest not staying at the “delux” hotels … they just aren’t worth the $$ for what you get.
Terrible experience so far
We are still here and it’s been the worst 24 hours I’ve ever had at a hotel. Many housekeeping issues. I can’t even get towels sent to my room. Every time you call down, you can’t speak with anyone on site. The service is terrible. We’ve stayed at the Grand Floridian in the past and it’s night and day the difference. Really disappointed.
An engaging option...
This is another Disney resort worth visiting, even if one is not staying there. The grounds have a comfortable laid-back tropical ambiance, for strolling and/or relaxing. A pineapple/vanilla swirl at the Pineapple Lanai is a tasty little indulgence and (for Disney) reasonably priced. We were pleasantly surprised on our visit, to happenstance upon Goofy and Pluto, making an appearance for photo ops. All and all, if one enjoys Disney resort exploring, as we do, this is one of the more engaging options.