Disney's Grand Californian Hotel® & Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5450 reviews

• 

  Overrated and very disappointing

  If you are bothered by noise or bad service, DO NOT STAY HERE. We are on night three of an expensive stay in one of their “three-bedroom suites,” which is essentially just three connecting, dark, outdated hotel rooms. Every single night, I have been woken up by construction noise at 2 A.M. Literally, the constant BEEP, BEEP, BEEP of trucks backing up and moving around ALL NIGHT LONG. It is so loud that I have two sound machines running, and they do absolutely nothing to drown out the noise. The proximity to the parks is NOT worth this. The service is equally terrible. I have called the front desk multiple times with questions, and half the time, no one even answers. Our housekeeper (the one genuinely helpful employee we’ve encountered) suggested we request a microwave for our room because the one on our floor is inaccessible due to construction. When I called the front desk, I was told they “don’t do that.” Funny, because the woman who checked us in specifically told me they could bring one to our room. I should have said yes right then and there. The woman at the bell desk also offered to bring one of our room. When I pushed back and explained that we couldn’t access the microwave on our floor, I was told that we actually could. So naturally, I asked how. The employee then admitted that she had no idea what the layout of the hotel looked like but that “there was one!”. INSANE. And let me remind you, this is a hotel charging over $3,000 PER NIGHT. This is easily one of the worst hotel experiences I’ve ever had. I would describe this property as a glorified motel with Four Seasons pricing. Do yourself a favor and stay somewhere else. The convenience of being close to the parks is absolutely not worth the noise, outdated accommodations, and appalling customer service. And one last thing: THE POOL DOESN’T OPEN UNTIL 10 A.M.?! At a family resort where guests are paying thousands of dollars per night? Is that a joke? I genuinely cannot believe how disappointing this experience has been. DO NOT STAY HERE if you expect to sleep through the night.

  Nov 11, 2026
• 

  Beautiful hotel ,but not worth the money.

  My husband surprised me with a trip to Disneyland for my birthday and was even more excited when I found out we were staying at the Grand California,but I was quickly disappointed. While everyone was friendly, it was a beautiful hotel and the location is great, I don't think it is worth the money. First, there is no where to get water, unless you want to spend money. Second, they had no face wipes, which every hotel has now, so I had to use a wash rag. Food place were hard to find and we had to stand in line everytime we left the hotel to get our bags checked. Disneyland does not even do that. The room was just like any other room, definitely not worth 1000 a night and they had no special things for my birthday. It was noting special for the price.It was a beautiful hotel ,but was not worth the money and we will not stay there again.

  Oct 21, 2026
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  Horrible customer service

  Worst experience ever! Our three adult daughters asked for one of their Christmas presents for tickets to Disneyland for a sister's trip. We had annual passes when they were young for close to 10 years and often stayed overnight at Grand California. They are all extremely nostalgic about those stays and wanted to recreate their memories there. I was diagnosed with cancer about 16 months ago, and I think they are thinking about their childhood/past even more as a result. We were so excited and gave them a chunk of cash to get tickets with extra added on. They decided to splurge and stay at Grand California last week for one night. They mapped out what they were going to eat, the order they were going to explore the park, etc...Due to the So Cal heatwave they were planning on spending time at the pool which was a childhood favorite. When they arrived at the hotel they were told the pool was closed due to a private event. No one informed them prior to their stay when they could have had the opportunity to cancel the reservation and stay somewhere way more affordable than the $1100 they spent for one night. They were understandably so disappointed, and asked me to reach out . I emailed through the website and waited 4 days with no response. I emailed again requesting the GM call me. A guest service agent called and said they answer correspondence in order received. They informed me they needed to talk to my daughter since the resy was in her name. I told her I understood, but didn't want my daughter to have to wait another week for a response. I requested a more immediate response since we were all very upset about the handling of the situation due to the exorbitant amount of money spent for 1 night. The team member refused to call my daughter and just kept stating the matter would have to go back into the queue and they would call when they got to her. The whole lack of responding and lack of common sense customer service was very upsetting. Something that was supposed to be a lovely time for our daughters turned out to be such a disappointment. The lack of common sense from the team member in handling the situation was so disappointing. They very easily could have apologized and given a direct line for my daughter to call to voice her concerns. I would not recommend booking a stay there, the service is not comparable with the price you are paying and they lack the most basic common sense in dealing with customer service issues that might arise.

  Oct 07, 2026
• 

  Story Teller buffet is fun, Cannot comment on the resort.

  We did not stay at the hotel but went to the Story Teller buffet. If you have little ones, this is highly recommended. Food was decent but you go for the Disney characters.

  Oct 04, 2026
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  Loud weekend construction. DON’T STAY HERE!

  Warning!! I booked a 3 bedroom suite for the weekend of September 18th at over $3,000 a night. This family trip was months in the making for a special once-in-lifetime occasion. On Saturday morning at 8:15, heavy construction starts that woke me up! This is not a little noise. This is jackhammers early Saturday morning. Talked to weekend manager immediately. Apparently, they work on Sunday too!! There is no other suite available. Outrageous! They could have given us a suite on the other side of the hotel. They should not be using these rooms. After some discussion, they comp the room for both nights. But is that enough? A family trip was months in the making. To have everyone disturbed. It’s outrageous. Do not stay here!!!!!! Seriously. Find another hotel until the construction is done. Disney answers to a higher standard than other brands. They don’t just promise a room. They promise an emotion: it’s the Happiest Place on Earth. And this casts a pall on what was supposed to be a perfect weekend.

  Sep 19, 2026