LocationEpcot Resort Area
General Policies & Fine Print
Smoking Policy - All Disney owned and operated resort hotels are smoke-free environments. Smoking is permitted in designated outdoor smoking locations only.
Guest Names Policy - Walt Disney World reservations must be booked with the correct guest names. A complete name change to the lead name is considered a cancellation and will require a new reservation.
Deposit Requirements - A major credit card and photo I.D. is required upon check-in to cover phone or incidental charges.
Convention Policy - Guests attending a convention at the hotel may not use this package for their stay. If found attending a convention, guests may be charged directly by the hotel.
Room Taxes - Room taxes are included in the vacation price.
As to Disney artwork, logos and properties: ©Disney
Customer Ratings & Reviews
TripAdvisor Traveler Rating9018 reviews
Dated, dingy rooms.
I stayed at the Caribbean Beach Resort in January of 2023. The resort itself was quite nice, but the room was dated and showed significant wear and tear. The carpet was soaking wet on arrival, the bathroom fan was terribly noisy, there was mold and dirt in the washroom. The room had two queen beds and a side sleeper, but there was not nearly enough storage space for a family of four. There wasn't even a luggage rack/stand. Overall, the room was a major disappointment but the resort itself was beautiful. Not sure that I would stay here again. Pros: - Conveniently located near the Skyliner. - Beautiful pools, including two water slides and a splash pad. - Friendly staff. Cons: - Room as described above. - Room was not available at 3pm check-in time. We had to wait several hours after for our room to be available. - Centretown Maket did not have sufficient seating. Items in our orders were routinely missed or incorrect. We had long waits for food (the longest being 50 minutes). - Housekeeping was only every other day. No option of daily housekeeping.
Our family of six stayed in connecting rooms the week before Christmas. We LOVED the proximity to the Skyliner. It's the fastest way to get to Epcot and Hollywood Studios. The Centertown Market was a great place to eat. I have food allergies. The chef spoke with me and helped me know what was safe to eat. I appreciated this service. There was a movie outside to enjoy some nights, the pool looked like fun although we didn't try it, the front desk cast members were helpful and friendly. The only change I would make is to request ground floor rooms next time for our family because we had a wheel chair. If there are elevators, we didn't see them! We would stay here again.
Spacious resort hotel needs renovating
We’ve stayed at 6 different Disney resorts in Orlando now, 2 of which have been this moderate class. This hotel is great for the skyliner (cutting out a change you have to make if coming from Art or Pop) and while it went overhead and you could hear it outside you couldn’t inside the room. The rooms are a little larger than the basic resorts as you’d imagine albeit Caribbean hasn’t been renovated like say Pop or the All Stars so in my opinion if you have a car and don’t want to rely on the skyliner or plan to spend much time in your room I’d save the money over a moderate and stay at a basic resort. Each block of rooms has an island theme we stayed in Aruba, with its own pool In addition to the main resort pool so you could have some quiet time or go for the more lively theme pool. The rooms are a little dated and while clean the aircon was noisy and as usual in Disney hotels we’ve found your room location is key - if on a thoroughfare it’s noisy as people are constantly walking past - if not, even in the same hotel - it’s much quieter. We were on a busy thoroughfare which was fine in the mornings as we were there to run the Disney marathon but when resting later it was noisy. The worst part of post Covid has been the removal of room cleaning, initially brought in for safety (and with a resort credit) now continues with no credit and to be honest after a few days I expect my room to be cleaned and sheets changed or at least bed made for the prices being charged. Cleaners are supposed to come in every day to change towels and empty bins - after 3 days we had to call and ask for this to be done. Disney need to sort this out for this price point and for that it drops 1 star in my review.
This was our first time staying at Caribbean Beach and we really enjoyed it. Because of the time of year that we went, we really did not get to enjoy the pools. Waterslides. we will probably stay at Disney’s All Star motel next time just for the Disney atmosphere and convenience of the food court.
Never stay at this resort
I stayed for the RunDisney Marathon weekend. I had to get up early every day for the races and would come back to the room and crash. Everyday we were woken up by staff entering the room despite us asking them not to come in. The first day maintenance entered the room while we were in bed and we asked them to leave. The second day, a woman came dressed like a housekeeper and woke me up and said she had to check for leaks. I told her there were none and asked her to leave. She said she would come back later and I asked her not to because I was trying to rest before my race the next day. After I ran the marathon, I was in the bath and a man came to the door to inspect the room and my husband said he could not come in. My husband took a picture of his name badge. The man tried to force his way into the room when my husband stopped him by pushing the door closed. Later that same day, I was still not feeling well from the marathon so I was taking another bath when a maintenance worker came to the door. My husband asked him to leave but he used his key card to enter our room and my husband forced the door closed because I was in the bath. I came out and started to cry. I called the front desk to complain and said I wanted to speak to the hotel manager. A short while later, the head of maintenance came to our door. I went outside and spoke to the head of maintenance and told him what had been going on and we wanted to be left alone. The maintenance manager said he had a work order for the magic band access on the door and wanted to know if it was working. I told him it has been working fine. He apologized for the inconvenience and assured me that no one from his staff would bother me again. Shortly after that interaction, the manager from the front, Owen, called and I complained about all the interruptions and staff trying to force their way into the room. He stated that they had to check the rooms and I told him I understand that have to check to make sure the guest is well but that should be the end of it and that staff should not force their way in to our rooms. Owen finally agreed to not disturb our room in our final day. I have stayed at a lot of hotels at Disney and stayed on property for the 2022 Wine and Dine race. I have never been so inconvenienced at any hotel where I have stayed. I started to feel anxious about even going to the bathroom out of fear of the staff continuing to enter my room despite us asking them not too. I will never stay at this resort again.