LocationCancun - Beach
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating18247 reviews
Needs lots of help.. outdated everything broken
Elevator broken whole time, pillows sucked BAD, food was blah blah, guests were VERY RUDE!! Beach was kelp/seaweed infested!! Pools are small for the amount of guests staying there. DJ was loud and annoying around pool area,,,
Just got back from staying here, was a brilliant two weeks .The service on arrival was great, the bell boys showed us to our room and took our cases for us .The room was amazing lovely view of the sea. mini fridge was topped up every day ( free of charge ). The weather was very hot.Entertainment round the pool during the day and in theatre at night was brilliant. Food was great loved all the different restaurants. The lounge on top floor for purple wristbands was great done breakfast their and at night to have drinks Carlos the bar man in there was great he was very friendly knew what we wanted to drink would never let you be without a drink. Location was great lots of different activities to do and a near by water park. Will definitely be back
Excellent service / Jesus bell man
Jesus is extraordinary he always remember me eveytime I'm there, he's so eager to please. I hope he is as valued to your company as he is too your guests! I've visited many time one negative is the facility isn't as clean as it was 5 years ago/ I talking about the out door area especially the pool. The lounge chairs need a good cleaning the cement floor are filthy..
Amazing stay in Paradise 🍹
From check in to check out amazing hotel (didn’t queue at check in or checkout), rooms are spacious cleaned daily, the views are stunning and the mini fridge restocked daily. Amazing pools, made especially great by David (if this could be passed on-picture below) by the pool always happy with a smile amazing service delivering cocktails (every 5 Mexican minutes😂) The food at the Buffett was amazing we never queued for the restaurant lots of choice of food and drinks, we found that booking one of the other restaurants is very difficult at 8am and alternatively rang through at 1pm and booked for the same night although was only two of us, Wayne’s Boots is a must amazing service by all the staff lovely atmosphere. Also there is the Tutuch (snack bar) by the pool is great for a little snack- chips/salad/burgers/pizza etc. there is also a midway stop which opens between 10pm-4am with chips/burgers/nachos etc if you wanted. There are 3 shops on site all 3 were amazing lovely staff amazing gifts; there is also a market which comes to the hotels amazing hand made items. Found the lifts to be okay most of the time you didn’t have to wait too long if at all. Crazy golf was amazing just turn up and off you go. Overall we had an amazing 14 night stay here and would come back again.
Hermel, Abel y Jesús were excellent people. The food was good. The pools were clean and the activists were fun. Thank you everyone. A shot out to Jesus again for his excellent customer service. Now we can go home with a good taste And something to talk about and also, share our experience with other friends and family.