Hotel Promotions
Honeymoon Amenities
Guests celebratating their honeymoon with us will receive a complimentary bottle of domestic sparkling wine and an upgrade to the Crown Club category (room only, subject to availability upon arrival). This is only valid for adults (couples). No children.

Important information: To receive this offer, just enter "Honeymooners" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you. Marriage Certificate must be present at the arrival with a maximum validity of 45 days after the wedding date.
Applicable Dates:
Booking Dates: 13 Jun 2023 to 19 Dec 2026
Travel Dates: 22 Dec 2023 to 19 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Special Amenities
Guests will receive the following:

• Continental breakfast
• Afternoon cocktails
• Concierge service at the Crown Club Lounge
• Bottle of sparkling wine
• Fruit basket
• Flower arrangement (once during stay)

Important information: Some restrictions may apply. Subject to change without prior notification.
Applicable Dates:
Booking Dates: 13 Jun 2023 to 19 Dec 2026
Travel Dates: 22 Dec 2023 to 19 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all inclusive program includes the following amenities:

• All meals and snacks daily: 24 hours food service
• 5 a-la-carte specialty restaurants plus 2 buffets
• 6 bars and 2 snack bars
• Unlimited domestic and imported drinks
• Deli area                                                                                                                            • Free Wi-Fi 
• Family water park (restrictions apply)
• "Baby Paradise" club for infants between 18 months - 3 years old
• "Kids Paradise" and waterpark club for children between 4 and 12 years old
• Live entertainment and nightly shows in the theater
• Daily activities: aerobics, ping-pong, tennis, volleyball, basketball, bingo, billiards, table games, and non-motorized water sports (activities in Marina); sailing, windsurfing, kayaks, pedal boats (equipment based on availability). Scuba demonstration in pool nearby.
• Daily shuttles to Aquaworld Marina (three times per day)
• Disco Nitro
• Gym

Important information: Additional information will be provided by the hotel at check-in. Some restrictions may apply. Subject to change without prior notification.
Applicable Dates:
Booking Dates: 13 Jun 2023 to 19 Dec 2026
Travel Dates: 22 Dec 2023 to 19 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Fisherman's
    Seafood restaurant open for dinner only. Reservations are suggested.
  • Fujiyama
    Japanese restaurant open for lunch.
  • La Palapa
    Food court style buffet restaurant open for breakfast, lunch and dinner.
  • La Piazza
    Ocean front Italian restaurant with its own Venice river. Reservations are suggested.
  • Los Gallos
    Mexican restaurant with live music for dinner. Reservations are suggested.
  • Sans Soucis
    An adults-only gourmet restaurant that transports you to France with ocean front views. Reservations are suggested.
  • Snack Bars
    There are 2 snack bars on-site.
  • Various Lounges/Bars
    - Collage Bar
    - Jetix 
    - Lobby bar
    - Las Brisas 
    - Club Caribe
    - Trafalgars 
    - Beach Bar
    - La Concha
    - Nitro
    - Caribbean Dance Club
  • Waynes Boots
    Steakhouse open for dinner only. Reservations are suggested.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Game room
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Children's pool
    There are 2 children's pools on-site.
  • Children's program, onsite

    Daily activities include arts and crafts, sports, games, beach time, water park etc. Baby club, kids club and teenagers club available.

  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    The resort has 2 outdoor hot tubs.
  • Pool

    There are 4 pools on-site. One is located in the children's water park equipped with water slides and the other is located in the teen park equipped with water slides This property has swim-up bars.

  • Spa †
  • Tennis court
    There are 2 lit tennis courts on-site.
Off-Site Recreation
  • Motorized Water Sports †
    Motorized watersports provided by Aquaworld marina.
  • Non-Motorized Water Sports
    - Kayaking
    - Snorkeling
    - Paddle boats
    - Sailing
    - Windsurfing
On-Site Attraction
  • On-site Entertainment
    Fantasy show (for kids)
    Stars show (with impersonations)
    Mexican show (traditional dances)
    Broadway show
    International Show
    Karaoke night

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 21304 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Avoid crown paradise

    Jesus the bell hop was amazing and the only highlight of our stay here! I would only compare the food to prison food. I don't think my expectations were that high but the food was inedible. Staying here was like being in a prison. We left everyday and spent a fortune on excursions just to be able to get out of here and get something edible.

    Feb 14, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Don't stay here

    The only positive thing about Crown Paradise Club was Jesus the bell hop. He was attentive and informative and helpful. Everything aside from that was borderline offensive as a paying guest. The food was inedible. Completely inedible. We left daily just to buy food such as dominos, McDonald's and subway. What a shame to be at an all inclusive resort and have to go out everyday to pay for food. The hazards around every corner are dangerous. Minimal railings, handicap ramps so steep wheelchairs can not access them. $5 fee just to have water delivered to your room. The rooms smelled of mildew. Everything was damp. The staff (besides Jesus) were less than accommodating. I know people will want to come here because the photos look nice online and want to save a buck but DONT. Pay extra to stay at a place where you can actually eat the food. We were basically starving.

    Feb 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Overall okay some of the employees made it the best

    The bell hop Jesus was amazing! Best staff by far! He was always so helpful and amazing! We can’t say enough about his kindness and helpful attitude! We would love to see him be employee of the month! He deserves all the praise in the world! Way to go Jesus!

    Feb 14, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    great experience, friendly staff, ok food

    hotel staff is all very friendly. Jesus helped us out so much getting a room with an amazing view and making check in/ out super easy and worry free. the hotel itself is beautiful. it has a walkway right to the beach with lounge chairs and a bar where you can get mixed drinks or water. they even have fun kids non alcoholic drinks. the pools were so fun with daily activities such as water aerobics and volleyball from staff. the only thing is there probably won’t be any lounge chairs available because wake up before 7 am to put their stuff on them and reserve them before anyone else can. extremely annoying especially if you have kids. the food was ok. they have different restaurants but not many options to choose from and you do have to reserve them at 8am. they will not serve you if you don’t have a reservation. food was probably frozen but some things were pretty good. overall amazing experience if you don’t let the little things ruin it. beautiful country

    Feb 14, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Low Budget Resort - Won't Be Back

    Our group consisted of 11 people (7 adults, 3 children and an infant). We stayed from Jan. 29-Feb. 5th. We travelled with Air Canada Vacations and the shuttle driver dropped us off on the street (said he couldn't turn the bus around) and we had to walk up an incline with all our luggage to get to the resort. My husband suffers from severe arthritis and bursitis in his hip and this resulted in him being out of commission/unable to walk for the next few days. We also had a baby, and young children we had to manage along with our luggage, climbing up a steep incline. Totally unacceptable but not the resort's fault. Check-in was a nightmare. Their policy indicates a 3pm check-in. We had to constantly check to see if our room was ready and were told come back in 5 minutes, 10 minutes, there's an issue with plumbing, cleaning, etc. They actually smirked at us when we complained about not getting our room on time and offered one of our group an upgrade if we gave him a good review. We finally got our 3 rooms around 4:30pm and one room had no towels, and the crib requested had to be asked for another 2 times before we finally got it. Front desk staff do not care. My daughter's family ended up with some sort of stomach bug, each one going down one day after the other. Can't say if it was from the room, but they were the only ones who got sick on the trip. Trying to get the room cleaned, extra towels was a joke. I don't know if it's an inventory issue or whatever, but it took numerous times, visits to the concierge, front desk, and finally caught the cleaning staff in their room and begging for towels (and then they only wanted to give us 2 for a room with 4 sick people). Food and service was good in the restaurants, but all the comments about trying to use the app are true. It's a nightmare to try and get a reservation for a larger group. There were lineups for the buffet on numerous occasions, but the line did move fairly quickly. The food was ok in the buffet, we always found enough to eat. Long lineups to get ice cream. Shout out to David for his great service. Not so much for some of the other servers. I tried to get some plain chicken (Oriental night) that was available for a stir fry, to feed the baby who had been sick and the cook flatly refused to let me have any! You also have to ask for bacon and if they think you've had enough, they tell you there's no more. The resort amenities are old and worn out. Trying to get the equipment to play mini golf is almost impossible. Many times we were unable to play because they only had like 7 or 8 clubs and there was no system to book. The equipment in the rec room is also old and needs replenishing. Getting loungers has to be done by 7am or you are out of luck, not enough for everyone. People will also remove your towels and take your chairs. They ran out of towels daily. We have stayed at many resorts in Mexico. Overall, this is no more than a 3 star low budget resort. The kids had fun but as adults, we faced a lot of frustration at the lack of customer service. We need a vacation to get over this vacation. We won't be going back.

    Feb 13, 2025
Hotel Advisories
  • AdvisoryNO STUDENT GROUPS OR SPRINGBREAKERS ALLOWED It is our policy that all Guests under the age of 18 must be accompanied by a guest 21 or older who must either share the same room or be in a nearby room. If THE HOTEL [s] determines that a reservation violates our policy we reserve the right to: 1. Collect a $50 damage fee per person which will be returned upon check-out and sign compliance with our Guest Vacation Policy
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of $4 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
     
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319