A great pick for families and active travelers alike, The Crown Paradise Club Cancun captures the magic of Mexico, while providing all of the comforts of home. The unique architecture, open atriums and lush tropical vegetation creates a relaxing setting, while the Crown Paradise Club Cancun’s wide selection of restaurants and bars, excellent activities programs for kids, teens and adults, relaxing adults-only areas, mini-golf, disco, nightly entertainment, superior spa and golf services and a colorful water park complete with a pirate ship and eight water slides ensure an unforgettable experience for the whole family. A short drive from the shopping, dining, entertainment and nightlife of Cancun, Crown Paradise Club Cancun provides the perfect blend of family fun and adventure.


Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 1986
Last Renovation: 2010
Accessible rooms: 7
Floors: 8
Total rooms: 616


Resort Details


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Hotel Advisories

Advisory NO STUDENT GROUPS OR SPRINGBREAKERS ALLOWED It is our policy that all Guests under the age of 18 must be accompanied by a guest 21 or older who must either share the same room or be in a nearby room. If THE HOTEL [s] determines that a reservation violates our policy we reserve the right to: 1. Collect a $50 damage fee per person which will be returned upon check-out and sign compliance with our Guest Vacation Policy
Advisory The Municipal Government of Benito Juarez (Cancun) will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $76.00 Mexican Pesos (approx. $4.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 20338 reviews
  • 1.0 star tripadvisor rating
    Not worth the money

    It’s very hard that we have to make reservations at 8 o’clock in the morning and times slots run out very fast. Room service rarely answers the call And ask to refill the fridge they said they would But no one delivered us drinks or refilled the fridge we tried calling no one would answer. We had Costco credit, but they Only let you use portions of it, and you are forced to pay the difference, which I think is useless. They charge $75 for a lobster dinner $50 worth credit. We had to pay $25 out of pocket but when we received the lobster dinner, it was just a lobster tail. It was very disappointing and waste of money. The room is very old and it smells old. The bed is not comfortable, and the worst part is the only toiletry they have is shampoo and soap and lotion. We asked for toothpaste And they said they don’t have that kind of amenities. This is the first hotel I’ve been to that does not have any other toiletries considering it’s an all inclusive hotel very disappointing.

    Jun 09, 2024
  • 5.0 star tripadvisor rating
    Club 8th Floor a MUST visit!

    Leon and Jerry in the 8th Floor club were MUY Fabtastico!! I was visiting with my cousin for 4nts of vacation. Both gentlemen were friendly, attentive, fun, personable and wonderful humans to spend a drink and snack with! They anticipated every need to add to our visit.

    Jun 08, 2024
  • 5.0 star tripadvisor rating
    Family friendly, great staff and service

    Family friendly resort. 7 days. Jesus was great bellboy. Our house keeper fantastic. Servers well all excellent. Only negative was, no laundry service. We did find a service for pick up on Google. Overall, experience 5/5 stars. I would recommend this place for families with young kids.

    Jun 08, 2024
  • 3.0 star tripadvisor rating
    Good for families. Not great but not bad

    Pros: 1. bunk beds! If you're traveling with kids, this is awesome. There's a set of bunk beds plus a trundle bed and a king bed in the room. 2. Smaller/compact resort that we felt safe letting out 9 & 11 year olds walk to the water slides, pool or room by themselves. Walking from one end of the resort to another took maybe 5 minutes. 3. Value: For the price, this was a good vacation. 4. Activities for kids: kids club, game room, and water slides 5. Staff are friendly and speak English & Spanish 6. Kids mocktail menu is a fun idea. Cons: 1. weak air conditioning. Yes, this is a tropical location and most resorts don't have powerful AC, but our room was 77+ degrees and always humid (even though we had the AC set at 70 and seemed like it was always running). 2. Food. It was mediocre. I would equate it to eating at Golden Corral; Not bad, but not great either. There was a lot of repetition at the buffet even on theme nights. Having to make reservations the day of was also a little annoying. There are 5 a la carte restaurants (1 is adults only) with approximately 6 entree, 4 appetizer and 3 dessert choices each. 3. Lack of shade by the pool. Even though there are poles that could support tarps all around both pools, they only use about 25% of them. So, you basically have 2 options: wake up to claim your spot by 7am or bake in Mexican sun all day. There are cabanas at the adult's pool that are sometimes unoccupied depending on the time of day.

    Jun 08, 2024
  • 4.0 star tripadvisor rating
    Grandkids didn't like the kids club

    Staff was friendly and helpful, refrigerator in room didn't work and the ac in our room didn't keep the room cool. Hotel and room was very clean. Drinks were not top shelf (cheap liquor)

    Jun 07, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319