Location
Cancun - BeachProperty Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17314 reviews
-
Feb 01, 2023Wonderful family vacation!
We enjoyed 9 days at this family friendly resort with our 3 year old grandson and his entourage (aka his parents). The only thing we’d change is to stay longer. Highlights included a gorgeous beach, huge pools and first class food and service. The highlights for our 3 year old were the pirate ship and the mini golf. We played mini golf at least 3 times a day! 3 people who went above and beyond to make our stay special were buffet hall servers, David and Yanely and bell hop, Jesus.
-
Feb 01, 2023
Jesus is a wonderful employee
Jesus provided excellent service for my large family as we checked in, and then also as we checked out. He streamlined the process and made it easy and simple. He is an excellent employee and is an asset to the hotel staff.
-
Jan 31, 2023
LA piazza Italian restaurant
Food is excellent! Excellent service. Our waiter Ferdy was very professional and did an outstanding job. Some of our favorite meals were the Lasagne, Cesar Salad, and the Tres Leches cake. We definitely recommend this restaurant to future visitors!
-
Jan 31, 2023A good family experience
Buffett food was ok. Kids always found something to eat and left full. It was very predictable for the adults but ended up always finding something and left satisfied. Woud give the buffett a 6/10 Reservations for the restaurants is a real problem. Can hold on line for over an hour trying to make reservations and when you finally get through there can be very limited choices and times. It's a frustrating and dissapointing experience. Other problem is the lack of tip change available at the hotel. Tried the front desk, bell boys, servers and had trouble getting larger pesos changed into $20 and $50 pesos, which are great tip amounts for the pool servers, etc. Given that the workers really depend on the tips, it's puzzling why they wouldn't have a sufficient amount of change on hand!!!!??? Kids activities, clubs and waterslides were great. They enjoyed and returned almost everyday. Pool for the kids was great. David, our poolside server, made our days great and the drinks flowing! Beach was fine and the water was great to swim in. Overall, would consider returning with the young kids. When they are teenagers or just adults would probably avoid this location.
-
Jan 31, 2023Travelers with young kids be aware limited kids food
Their buffet for kids consists of 4 choice that in my opinion weren't kids friendly. Low flexibility on assisting for alternative options, food cooked in advanced and very dry for the kids. Resort activities for kids were great but if they can't fill their belly then it's worth nothing.