Resort Details
- Fisherman'sSeafood restaurant open for dinner only. Reservations are suggested.
- FujiyamaJapanese restaurant open for lunch.
- La PalapaFood court style buffet restaurant open for breakfast, lunch and dinner.
- La PiazzaOcean front Italian restaurant with its own Venice river. Reservations are suggested.
- Los GallosMexican restaurant with live music for dinner. Reservations are suggested.
- Sans SoucisAn adults-only gourmet restaurant that transports you to France with ocean front views. Reservations are suggested.
- Snack BarsThere are 2 snack bars on-site.
- Various Lounges/Bars- Collage Bar
- Jetix
- Lobby bar
- Las Brisas
- Club Caribe
- Trafalgars
- Beach Bar
- La Concha
- Nitro
- Caribbean Dance Club - Waynes BootsSteakhouse open for dinner only. Reservations are suggested.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
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Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere are 2 children's pools on-site.
- Children's program, onsite
Daily activities include arts and crafts, sports, games, beach time, water park etc. Baby club, kids club and teenagers club available.
- Direct access to a beach
- Fitness center on-site
- Hot tubThe resort has 2 outdoor hot tubs.
- Pool
There are 4 pools on-site. One is located in the children's water park equipped with water slides and the other is located in the teen park equipped with water slides This property has swim-up bars.
- Spa †
- Tennis courtThere are 2 lit tennis courts on-site.
- Motorized Water Sports †Motorized watersports provided by Aquaworld marina.
- Non-Motorized Water Sports- Kayaking
- Snorkeling
- Paddle boats
- Sailing
- Windsurfing
- On-site EntertainmentFantasy show (for kids)
Stars show (with impersonations)
Mexican show (traditional dances)
Broadway show
International Show
Karaoke night
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
22238 reviews
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Dec 14, 2025Room Service Questioned The Quantity I Ordered ?
There isn’t a Room Service Menu in the room. Room service takes 45 minutes or less to arrive from the time of ordering. I found it off putting the person who took my order Questioned How many people are staying in the room. He misunderstood my order quantity and thought I asked for 3 Smoked Salmon Cream Cheese Bagels. And so what if I did want 3! The portions are small. When the order arrived these were mini bagels. I didn’t like his question of the amount. I am glad it was clarified and corrected and nothing went to waste but he could have repeated the quality back from my order and the mistake would have been politely corrected. Besides I may have wanted 3 to eat later or I could have a healthy appetite. I don’t like to complain but proper etiquette goes a long way considering what I paid for all inclusive. My overall review is room service is great and the food is pretty good. Small portions are nothing to question. I am a small female weighing 115lbs lol I’m not going to break the food bank any time soon. This is a 3 Star Resort. The servers and workers are absolutely 5 Star! If you want something delicious order The Spinach and warm Goat Cheese Salad. Excellent!
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Dec 13, 2025
Great Young Family Experience
Super resort for young families. Very clean pools/rooms and common grounds. A large carte restaurants were very good. Lots for young children to do besides the obvious pool time. Super staff.
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Dec 13, 2025Cancun
Karla and Pamela is the best entertainment staff I love the kids paradise and the all resort. Gonzalo is the best entertainment staff
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Dec 13, 2025
The best vacation
Karla, Pamela is the best entertainment staff. I love the kids paradise. And Gonzalo in the Michael Jackson……………………..
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Dec 12, 2025
Very nice place!
We enjoyed our visit there! Food , services, everything awesome! We are definitely going to suggest this place to our friends!
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Fee: $4 (Plus Taxes) per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed