Location333 Resorts World Avenue
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Daily Resort Charge will be added to the room rate and includes:
- Guest internet access
- Smart TV casting ability
- Unlimited local and toll-free calls
- 10% off Spa Retail
- 5% off Spa treatments
- 5% off cabana experience
- 5% off 2 pool chair experience.
Customer Ratings & Reviews
TripAdvisor Traveler Rating130 reviews
Pretty Good but Some Disappointments
This was our second stay at this Crockfords. The first stay was top-notch. This stay might have felt that way too if it weren't for some differences in the level of service, room and amenities we received. We booked a city view suite. It was a lovely and luxurious room. Though compared to the Strip View suite we had previously, we were disappointed that the room was smaller and didn't include the luxurious and indulgent automatic toilet and bidet system. We thought the only difference, when paying for a suite, would be the view, but not the case here. Crockfords has a welcome tea service. Both times we checked in to this hotel we were not offered this service. Not sure if they just wait for you to ask for it, or if it's supposed to be offered. And if it's supposed to be automatically offered, why wasn't it offered to us? Disappointing. We're Hilton Gold members which gives us a benefit of a food credit. There are MANY amazing food options at Resorts World. We were disappointed on our first stay that the options were limited to Suns Out Buns Out and The Kitchen breakfast buffet. We were EXTREMELY disappointed on this second trip that even those options had been removed and the only place we could redeem the credit was the Dawg House Saloon sports bar which had the least attractive atmosphere in the entire resort and the most limited breakfast food options. We don't understand at all why the amazing world of food options at Resorts World weren't available to use with our credit, or why the 2 restaurants that were available on our first trip were no longer available, or even places like the in-resort Starbucks etc. couldn't be used. This is a terrible implementation of this Gold benefit. We also had an issue with retrieving our car from valet at the end of our stay. Our car had no issues prior to dropping it off with valet, and has had no issues since they were finally able to deliver it to us, but we were being relayed messages via the valet staff in the front of the hotel from whoever was trying to retrieve our car that the key fob wasn't unlocking the car and "for some reason" the physical key was no opening the door either. This added a chunk of time to getting our car and at one point the message said "it just randomly opened." Were they at the right car? Was using a key new to this person. Had we any issues opening the car prior to or since our stay we would have understood, but this felt awfully ridiculous. We're loyal Hilton Honors members and really like so much about the Resorts World facility, but after our first stay, with the small (yet top of the line) room lacking the amenities of the previous suite, the terrible implementation of the My Way food credit, and the valet debacle, we'll think twice about staying here again.
I don’t usually write reviews but I wanted to help boost their rating a little. I really think they deserve more than the 3.5 stars currently. We stayed at the Crockford last December and again this December. The Crockford is the higher end, smaller hotel within Resorts World (there is also Conrad and Hilton). The Crockford is beautiful and new and clean. The staff is courteous and welcoming during both visits. We LOVE that it is a smaller hotel. The lobby isnt crowded, you get helped right away and the elevator to your room is just a few steps away. We love NOT having to walk thru an entire smokey casino to get to the elevator like the way many of the larger hotels are set up. The rooms are spacious. We had the strip view room both visits and the pool is a lovely sight. The location isnt amazing (right next to the ever creepy circus circus) but its still on the strip. And honestly, all of the casinos are so spread out that even if you stayed mid-strip, you still probably end up having to drive from place to place anyways. So not being walking distance to most other casinos didnt bother us. They are keeping their gate closed this visit (wasnt the case last year) but if you scoot your car close enough, it opens. This was weird and confusing at first because there were no signs saying to do this and we had to wander into the Conrad to ask. A sign would be a great idea. Once we figured it out, we didn’t mind it. It adds a little more of an “exclusive” feeling to the hotel. Was our stay 100% pure perfection? No. But the minor little things here and there are the same you would expect at any other hotel. We frequent Las Vegas and have stayed at other luxury hotels (Bellagio, Wynn, Cosmo, Aria, Vdara off the top of my head) and have had all the same minor annoyances in those places too. If you want a clean, beautiful hotel that is a bit smaller and more intimate, Crockford is a great option. The stay reminds me of our previous stays at Aria and Vdara.
Excellent Diamond Upgrade and Service
Excellent hotel from check-in to check-out. All employees were friendly and helpful (to be honest, the best I've encountered in all my recent travels). Common areas and rooms were lavishly decorated and very clean. As a Diamond member, I used an AMEX free night award here and was upgraded to a suite without asking. Somewhat disappointed I could only use the breakfast credit at DawgHouse, but not a deal breaker. Charges to my AMEX Aspire card were reimbursed as part of the yearly resort credits automatically. The remainder of the property (including casino) is upscale, clean, and visually appealing. Overall, I did not encounter any of the issues that previous reviewers have noted and can't wait to return.
Most Confusing Hotel Ever!
The most confusing hotel in Vegas! First off, it looks nice but don’t be fooled by the beauty. The elevators to the rooms are so far away and past the Hilton check in desk. We actually got to our room 4 times and our keys didn’t work. Then you can’t get back to the front desk because your keycard doesn’t work. It’s a complete mess. No bell staff when we arrived. 1 valet guy that tried to give us the wrong car 3 times. We ordered bagels and coffee for room service and instead of cream cheese for the bagels we got butter!! This hotel was a comedy of errors from start to finish!!! Be sure to check the bill when you check out because they didn’t charge us correctly and then turned our keys off again so we couldn’t return to get our bags to leave the hotel. Highly do not recommend!!!!
It's a facade. When you enter the hotel, it looks grand. But as soon as you reach the check in, you are made aware, that an app would be much nicer to work with. I had checked in earlier already, using the app. They gave me a different room. Asking what happened to my room, they told me, that nothing else is available. No 'sorry', no attempt of an explanation, no upgrade (Diamond) and not a single smile. The breakfast for which they give you some credit, is to be taken in the Dawg House only. Here you get paper cups for your coffee and the breakfast you scrape from a plastic basket. At least the cutlery is compostable. But still, I had hoped for more from a hotel of that class. Walking to the adjacent Conrad (Crockfords is nestled into the Conrad) you have to go through doors that you usually find in the behind the scene areas of a convention center. The rooms are nice and clean. The cleaning personnel are the only once actually friendly and doing their job. Looking closer at the grand decoration, most of it looks cheaply done. The hotel from the outside is quite hideous as they use the whole front (of the Hilton wing) for advertisements. The huge screen seems to block some of the view for their guests. The 'Strip view' is quite impressive, but it can be better called a 'Trump view' as you are looking straight at this tower (which leave probably only half of the readers of this note excited). Beds are soft and the pillows hard and high. That was not my preference. With the hideous facade outside and inside, this has nothing to do with a luxury hotel. They are merely cashing in on their names. Honors benefits are negligible. Location is remote (and not too pretty). No good reason to come back here.