General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating206 reviews
Not Perfect but Still a Solid Choice on the Strip
This was our fourth time staying at Crockfords and my second review. After a fantastic stay in December 2021, when I left a review, we had two successive stays that did not meet expectations. I was working directly with management to remedy the situation and they did a great job of that, so I didn't leave a review here at the time. Now, with a fourth stay under our belt, I felt it was time to re-review the property. Starting with the good, the property is gorgeous, that includes the lobby which is one of the most spectacular lobbies I've ever seen, the hallways, and of course the rooms. We were in a one-bedroom suite on the 5th floor. The room was beautiful and I really liked the quiet of the fifth floor (one side of the hall is made up of the palaces and villas, so there aren't many people on the floor). Our interactions with staff were all terrific, especially our check in with Sabra. She remembered us from our last stay in September, thanked us for coming back, thanked us for our Hilton loyalty (diamond) and congratulated us on our anniversary (the reason for our stay). I also had a lovely interaction with a housekeeper who was finishing up turn-down service. She was waiting on new robes but didn't want to keep me waiting in the hall, so she let me into the room. After the robes were delivered, she wished me a good night by name, which was nice touch. The spa at Resorts World is incredible and worth a visit even if you aren't staying on property. Same with the food, with one exception, which I'll describe below, the food at Resorts World is terrific. We were disappointed that the only recognition of our anniversary was the very nice acknowledgement of it by Sabra at check-in. This didn't match with our experiences at other Hilton luxury properties where a small treat, flowers, or champagne would have been left in the room. And even if they weren't willing to give something away, which does seem unnecessarily cheap, a personalized note from the GM would have been a nice touch and something we've received at various WA or Conrad properties in the past. I know that others have complained about this in reviews, so clearly this is just a property policy, but it's one that I would encourage them to review. Now for some bad stuff, during our four night stay, our room wasn't cleaned two of the four days. To their credit, I called each day, and within five minutes someone showed up to clean the room. So while I would have expected the room to be cleaned without calling, the situation was recovered each time to an excellent outcome, so for that I'm grateful. On our third day, my husband was unable to charge something to the room, this was after two days where he had been charging things to the room. He was on the reservation and even somehow ended us as the primary name on the account (the TV welcomed him to the room and his last name was the code for the wifi). He went to the front desk to get “charging privileges” added for him. This was done quickly and easily, but my husband had asked for someone to follow up with him to review the process of when/how this should have been done in the first place. Was it our responsibility to request it at check in? Should Sabra have asked about it when she saw his name on the reservation? We didn’t know. No one followed up with us. As has been reported by other elites, the hotel forces all elites to use their F&B credits at the DawgHouse. While I will let the reviews of the DawgHouse speak for themselves (including mine there), I will share that our latest experience was not up to expectations. This is such a disappointing choice by hotel management. They are both cutting off the opportunity to earn additional revenue for their restaurants (since breakfast at Viva, Crossroads, or Junior's would be much more than the credits are worth) while also punishing guests by making them use their credits at an establishment that is clearly not luxurious in any way. It was particularly disappointing for us since during our visit in Sept, the DawgHouse was ok, it wasn't amazing, but the food was good enough. However, this time, it just wasn't. While I know that the management of the DawgHouse isn't the responsibility of Crockfords or its staff, the decision to only allow the F&B credits to be used at the DawgHouse is a decision of Crockfords management (or Resorts World more broadly). I really implore the management to reconsider the restrictions of F&B credits, there are many reviews on this website (for the Hilton and Conrad as well) where that choice has meaningfully impacted the guests' experience and resulted in a low review for the property. So, it seems like such a stupid thing, why shoot yourself in the foot for something so silly? In closing, should you stay at Crockfords? Would I stay at Crockfords again? Yes and yes. But you need to know what you're getting. Crockfords is a luxury property, but the luxury is going to have some compromises. Crockfords was recently awarded four stars by Forbes and I think that's right. At this time, Crockfords is a lovely and high-end four star/diamond property. And there isn't anything wrong with that. But if you want a five star/diamond experience, then Crockfords will likely disappoint. I will end by saying that if you do have issues, speak up, the staff at Crockfords and the management have been some of the most receptive and action-oriented hospitality staff I've interacted with. They clearly want to make it right. I love this property and hope that some day they live up to the expectations that they've set for themselves.
Worsts 5 star hotel lasvegas
I stayed in Crockfords lasvegas sep 2023 have stayed in all 4/5 star hotels in Vegas over last 25 years this is the worst at a cost of almost $1000 a night so we checked in 7 in evening completely empty offer 10 min some one came to desk not good start just sign what to come first she tried to program room keys 15 min it’s later we have 2 keys instructed us to follow corridor through another hotel lobby and another hallway to lift use key to activate lift keys did not work all way back to lobby told lady keys do not work she was totally disinterested 3 more keys programmed I asked her to come with us in case keys do not work got to room only 1 key worked she told me 2 more keys would be sent up straight away 30 min no keys we left room to go eat forgot my wallet could not get in room last key did not work back to desk told keys do not work and ask why she had not sent keys to room totally disinterested no apology this was beginning of some thing unpleasant. 2 went to their steak house had 2 servers asked about wine seem to have no idea next manager appeared again no real idea what he was selling next 1 off our waters came to our table stood next to me talking normally then for no reason winked at me turned his head to side screws up his face on proceeded to took to me completely changed his voice he was tolling like James Bond he took our order as he walked away he turned back to look at me he spoke to me in hi James Bond voice and screwed up his face and winked at me again that went on for most interactions with him until end of meal then he went back to his normal voice pretty weird .this is when we first experienced you can’t sit he it is reserved the restaurant was empty 3/4 couple a couple come in asked to sit in booth told no reserved the lady said she had a bad hip she need booth a chair was to uncomfortable no was answer not even polite about it are see what I can do for you just no so they were placed on table I could see this lady was in pain she kept moving and rubbing hip 15 min they got up and left we spent 1hour 45 min after ther left no body sat in that booth I was sat next to it and there were 3/4 booth empty and still empty when I left . So reserved seat thing next time we experienced this 5 I evening we when to a large round bar in casino lots of seating most tables had reserved on them but only 1 other couple in bar 4 people casino was empty not busy at all in fact hotel was not very busy all week which surprised me because it was holiday weekend any way found a table sat down no 1 there at this point then a girl approached us this was the person that showed you were to sit she was not there when we entered because we walked past were she stands and I looked for her when we entered so she walked up to us and asked what we were doing siting there’s that we should have waited to be seated I explained she was not there I looked for her I told her we had a dinner reservation in 15 minutes so just wanted a drink before dinner which the way this was going not going to happen I also pointed out that in the next 15 min the bar was not going to get busier as casino was basically empty and it was early week she just walked off the other couple in lounge must have saw this And asked what was that about she was so rude but this seemed to be normal after chatting to other couple and summing up our joint experience. I went to main desc asked to change my reservation in cigar lounge from 9. /10 she asked how many people in party 2 my wife and I she confirmed 10 and2 people turned up at lounge gave name was manager he looked at me strangely and sed when is rest of party turning up I told him it was only 2 people he then seemed to get a little upset and sed but reservation is for 21 people I explained the front desk made reservation and I went to desk personally because by this time I had had so many problems at hotel and had reaffirmed with desk 10 for 2 people he was trying blame me for there mistakes he then sed I will see if I can find you some were to sit which he did they made us feel like it was our fault.this is a very long review but this is only about 60 per cent issues it was a nearly$7000 For this this was the first review I have ever written that is how bad it was
Very disappointed from start to finish. We booked through Amex Fine Hotels. Check-in is supposed to be at noon, with the caveat “if available.” We totally understand that, but the check-in person was not at all 5 star hospitable, basically “we will get to you when we get to you.” We got to the check-in desk at 1:15pm and ended up getting our room at 4:00pm, the regular check-in time. The room smelled horrible; musty and like old gym socks. They brought up a room ionizer and then sprayed a bunch of perfume, but it stunk the two days we were there. The room itself was a big disappointment as well. We had a one bedroom suite that was tiny. No luxury elements at all, felt like a mid-tier Marriott. The mini fridge didn’t work either. It was $900 a night! They need to up their game if they expect to charge a premium for their rooms. The Waldorf-Astoria in Vegas was half the price and twice as good.
There is no other hotel I'm staying at except The Crockfords or its sister, The Conrad. Seriously CROCKFORDS is just gorgeous from their check in desk to their rooms, which are absolutely stunning. I had the most amazing view on the 60th floor. Food was close by and their valet team while busy is very attentive and kind. 💫, Patience Noelle
Love this place. We’ll never stay anywhere else.
We just love this place. We always feel like we’re flying first class - the staff is exceptional. We really enjoyed concierges Christina and Michael this trip. They were so wonderful. Housekeeping always made our room gorgeous. The rooms are spacious and so quiet. And also thanks to Zach for the courtesy ride to dinner. Christian at the lobby bar was a delight. You have fans for life here!!! See you all again soon