Courtyard by Marriott New Orleans Downtown Near the French Quarter

Customer Ratings & Reviews

TripAdvisor Traveler Rating

821 reviews

• 

  Unreliable Services on my Birthday Weekend

  I struggled to be satisfied with my rating for the hotel's equal parts of positives and negatives. So, I'll preface by saying that I recommend this spot only if you are willing to tolerate certain oversights. I reserved a four-night stay in January 2026 to celebrate my birthday. On the Marriot Bonvoy app, the hotel confirmed this special occasion and messaged me saying I'd be gifted with wine upon arrival. I did not receive wine at any point during my visit. I do not know why they'd offer to give me a gift, but not follow through. Right before bed on my arrival day, I noticed the sheets in my room were stained with brown marks; I knew this couldn't have come from me given that I left the room almost immediately after setting down my luggage to explore the city. Since it was super late into the night, I didn't bother to request the sheets to be replaced until the following day. I requested through the app that I wanted a deep clean of the room--including replacing the bedsheets, before I went off on my excursions. I was gone for well over six hours, and when I came back, everything was exactly as I had left it. Untouched. Unclean. I gave them the benefit of the doubt. Their hotel did state that they clean every OTHER day, and the stains weren't necessarily vile to look at. Yet, I waited until the evening of my final day in New Orleans when I finally accepted that they were not going to clean my room one bit. I really don't get too hung up over small things like tiny stains, and I realize now that I should have spoken to the front desk for assistance if I was adamant on room service. However, in my defense, the app is intended for face-to-face conversations to be decreased through their message board. I specified exactly what I wanted and how long I'd be away for them to work on the issue, and not only did they say they would get to it, but they replied again hours later to apologize for a delay and reconfirm their priority over the matter. To have a hotel explicitly read and respond to a message and still not get around to achieving the task they assured a guest they would do, that's a recipe for a very disappointed customer. Fortunately, I did not choose to stay here just to lie in their room all day. I wanted to reside in a place that was close enough to the iconic Bourbon Street without being directly in the middle of the fun. Courtyard was perfect for this, I had just enough space to not be bombarded with partygoers or blasting music, with nearby cafés and souvenir shops to entertain me before sundown, when the party really gets started! The staff was generally kind; I can't say they were disrespectful in any way, but I really only spoke to them when I was checking in and out, so that's not a lot to go off of. Even so, they came off polite and that includes the barista who worked across from them at their indoor café. There's ample room on the ground floor to wait for your ride to pick you up, accessible ramps for those with disabilities, and complimentary flyers to show you the best spots in New Orleans. Aside from the stains on the bed, the room itself was good for a brief stay; complete with a hot shower, mini-fridge, desk, and couch, this was just enough to relax after a long night in bars and clubs. Overall, if your main priority is to stay out all day and night enjoying the culture of Louisiana's most popular city, then maybe Courtyard is the place for you. It's a convenient place to have some privacy and distance from the bustle of Bourbon Street, as well as all the other happenings nearby. However, if you can't stand the thought of possibly not having your room cleaned after all those fun nights, I'd say try a different spot. Courtyard may be unreliable, but at least they give you a comfortable place to rest your head.

  Jan 27, 2026
• 

  Sadly and surprisingly disappointed!

  Everything changes—and not always for the better. Sadly, my longtime go-to spot in New Orleans has started to slip. I reserved well in advance and even called to double-check that I’d be getting a room with a roll-in shower. On arrival, things initially looked promising: a big automatic entrance door and a wheelchair ramp. But that’s where the problems began. At the top of the ramp, carts and stands were blocking the path, making it difficult to maneuver independently. I was placed in Room 111—the same room I stayed in six months ago. Unfortunately, the light and wall outlets on the right side of the bed didn’t work. That’s not a small issue when it’s the only place in the room where I can charge my wheelchair. The turning radius in relation to the light swi he's and outlets is inadequate and a major challenge. Maintenance came, attempted a fix, and said they’d return. They never did. Five days later, I checked out, left the state, and the problem was still unresolved. The shower itself was technically roll-in, but the hanging shower rod didn’t work, and the soap and shampoo dispensers were mounted far too high to be reachable from a wheelchair. These are basic accessibility details that matter—especially for full-time wheelchair users. I’m genuinely disappointed. I’ve stayed here at least four times before and never experienced this many issues. It’s still a great option in terms of price and location, but at this point, it’s not truly accessible or reliable for wheelchair guests. I was also surprised to find that nearly the entire staff appears to be new. Everyone was pleasant, but many lacked basic knowledge of the area—something you’d expect in a major tourist destination. I hope this place gets back to the standard it once held, because it used to be a solid, dependable choice. Right now, though, it falls short.

  Jan 11, 2026
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  Great location

  Stayed here 4 nights at the end of Oct. Great location. Easy walk to almost everything you want to do. Trolly stop fight in front of hotel. Staff were pleasant. Room was clean. My first gripe is that the shower gel, shampoo/conditioner were attached to the wall at least 6ft. high or more. I am 5'3" so it was a challenge for me to reach on a slippery shower floor. Second gripe is that the trash can provided is very tiny. If they are only going to clean the room once while I am there, they need a larger one!! Third, the pillows were worn out, no support what so ever. Mattress was good, just need better pillows.

  Nov 04, 2025
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  Do not book

  Sticky floors, lots of homeless encampments across the street. We booked last minute to go to a Superdome event. Our flights were delayed leaving and so we thought of having to go back for a night and the same room was $ 300 less. They only clean, replenish towels, etc your room if you ask. This is good to know. Balcony rooms are on floor 2 and it’s loud - all night until at least 4am.

  Oct 14, 2025
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  Disappointing

  My stay here was hosted by a timeshare sales company so I didn't pay for the room myself. As a well known hotel chain in a large city, I expected a more elevated experience. The room smelled so heavily of mildew and even my clothing - or the paper gift bags from shopping literally felt damp. In the shower they have attached bottles of shampoo, conditioner and shower gel, but the shower gel was empty. There is no included breakfast or parking (valet is $50 per night). The staff at the lobby restaurant are sparse outside of breakfast or lunch. It won't be my pick when I come back on my dime.

  Sep 28, 2025