Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
182 reviews
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Jan 27, 2025Short Overnight Stay
Very large and well appointed room for an overnight stay. Comfortable bed with nice linens. Pillows were a bit too fluffy for me. Bathtub with plenty go hot water. Very quiet room. No view just the back of a building. Bar and restaurant in the lobby.
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Jan 25, 2025Take Joe’s Shuttle from LAX to this hotel for FREE
Customer service at this hotel is seriously the best! We’ve stayed at this hotel 3 times and each time we had superior service. Special thanks to Michelle at the front desk who simplified the shuttle service instructions with a detailed photo and info at the front desk. I had to return a rental car and take an airport shuttle back to the hotel from LAX. Note: Joe’s is the shuttle company to this Courtyard Marriott. You catch hotel shuttles on level 2 by the red shuttle signage at the airport. Thanks Michelle for your excellent service during our recent stay! You made our departure home from California seamless!
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Jan 21, 2025convenient but overpriced
The main virtue of this hotel is its proximity to the terminals and to most of the car rental outlets, so you don’t waste time waiting ages for shuttles that then tour the entire airport before arriving at your destination. Terminal 1 is only 10 min walk away, and even the international Terminal B is easily walkable. In fact the walk is a nice antidote to having sat in a plane for hours, and is a nice surprise for first time visitors who may believe LA to be an incomprehensible mess of freeways, malls and car parks. However, the hotel has raised its prices and decreased its service compared with 5 or 10 years ago, and should really try to reinvent its ‘concept’ to fit traveller needs better. My room was spacious but the lighting was inadequate, even if the desk light had been working. Also, the room walls are paper thin – I could hear the conversations from neighbouring rooms – not what one expects in a mid-market airport hotel under the Marriott brand. The fan heater was very noisy and I needed to switch it off to sleep. The restaurant on the ground floor has a rather limited selection, and breakfast is extra, on top of an already high room rate. On the plus side, the bathroom is well equipped, and incudes a traditional tub for those who prefer baths to showers. For one of my recent one-night stays the hotel insisted the room was unpaid, even though I had a receipt from booking.com stating ‘amount paid’. I suspect I was charged twice and this may take ages to unpick. The hotel insisted that ‘amount paid’ did not mean ‘amount paid’. Really unprofessional. On balance, the convenient location just about trumps the high room price and payment hassles, but Marriott can and should do better if it wants to stay competitive. 3 stars may be more than generous.
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Nov 23, 2024Very Dated
I chose this hotel because it was walkable from LAX. Given the shuttle schedule (25-30 minutes at unspecified times), it can be faster to walk than to wait. The room was spacious, but VERY dated. The outlets near the wall was so old and loose that my plugs fell out of them. The hairdryer in my room did not work. When I had internet connection issues, it took the front desk 10 minutes to get the number for tech support. The guest elevators looked and felt like freight elevators. I would not describe the staff (at the front desk and at the bistro) as either friendly or helpful. When I asked the person at the bistro (at around 8:55pm) what time the bistro was to close, the answer was "I'd say maybe in 15 minutes." Was there no fixed closing time? Overall, a really disappointing experience in what felt like dingy facilities. Definitely do not recommend and will not return.
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Nov 14, 2024
Outstanding hotel!
The Courtyard Los Angeles/LAX was an outstanding hotel! The staff were amazing - all were so very friendly, professional, kind, helpful and accommodating. The hotel was very clean, had ample parking, and excellent security. Our room was amazing...very large, super clean, and very comfortable. The two king sized beds in our room were extremely comfortable and everyone got a great night's sleep. I can't say enough about how wonderful this hotel and its amazing staff were! I highly recommend it and would most definitely stay there again!