Courtyard by Marriott Irvine John Wayne Airport Orange County

Customer Ratings & Reviews

TripAdvisor Traveler Rating

263 reviews

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  Extremely Disappointing Stay – Would Not Recommend

  Extremely Disappointing Stay – Would Not Recommend I had one of the most unpleasant hotel experiences during my recent visit to Irvine. Here are the issues I faced during my stay: Lack of Guidance at Check-In: Upon arrival, I was simply handed the room number—no information was provided about parking, directions, or amenities. There was active tree-cutting work blocking the road, but the hotel staff gave no alternate directions or assistance navigating the obstruction. Unsafe and Unclean Environment: The hallway was cluttered with loose cables, equipment, and tools that posed a safety risk. When I entered the room, the bathroom was filthy—especially the wash basin, which I initially mistook as stained but later realized was just extremely dirty. Due to not feeling well, I avoided calling for immediate cleaning. Payment Confusion and Rudeness: Around 5 PM, I received a call saying my company card was declined and I had to vacate the room. After involving my travel coordinator, it was confirmed that payment had already been made. However, the front desk staff was unhelpful and claimed the card wasn’t working, showing a clear lack of training or awareness. Housekeeping Miscommunication: When I requested housekeeping, I was asked how many towels or sheets I needed. I explained I wanted the room cleaned and linens replaced. They failed to mention that I needed to be present, and since I was out, no cleaning was done that day. Unclear Expectations from Housekeeping Staff: The next morning, housekeeping asked me what needed to be done, which was confusing. I asked them to do a full cleaning including changing the bedsheets, towels, and cleaning the bathroom. Only after specific instructions did they proceed. Deceptive Water Bottles: The room had two water bottles labeled at $6 each. When I asked if they were complimentary, I was told no. It’s misleading to place them without any clear notice. No Internet Access: Internet was completely down throughout my 3-day stay. I wasn’t able to connect at all, and this significantly impacted my work and overall experience. In summary, the property was dirty, disorganized, noisy due to constant maintenance, and lacked basic guest services. I would strongly advise others to avoid this hotel at any cost. The experience was frustrating and far below acceptable standards.

  Jul 09, 2025
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  Terrible. Never again. Cancelling both our future (June and July) visits to Marriott properties..

  Power outage immediately after checking in. Checking in was a challenge by itself as the main entrance and parking was blocked off due to some landscaping or construction activity. Minimum parking, including 2 story structure with no elevator - and still $20/day!!! Access from the parking lot to the rooms was awful. The toilet in the room was so low to the floor it was hard to use. No complimentary coffee. No microwave in the room. Bottom line, we won't be back - either here or any other Courtyard. And we're cancelling our reservation in June at the Fairfield Inn in Poulsbo, WA, and for the Courtyard in Thousand Oaks, CA, scheduled for the end of July.

  Jun 01, 2025
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  Friendly team, clean room

  Friendly team, well equipped room and clean. Decor is a bit dated and if you have a room near the access door to the car park, there can be a bit of late night coming and going. But all in all, a good stay. The front of house team and the bar staff were friendly and accommodating. Would stay again.

  Jan 28, 2025
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  Bad WIFI in the middle of the floor!

  Hotel public areas are clean and tidy, but rooms leave a bit to be desired. I'm staying 2 nights on the third floor, and my room is in the middle of the hallway. The room was tidy, but... housecleaning overlooked a used bar of soap in the shower. WIFI is VERY spotty, and I'm in the middle of the hallway! I would expect bad WIFI at the ends of the building, but in the middle?? Pillows are cheap, too.

  Nov 07, 2024
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  Desperately Seeking an Upgrade

  This place hit its prime in 1998. Not much has been done since then. Squeaky bed frame, old mattress, rusted light fixtures, locked front entrance, and paid parking. A vestige of yesterday and not worth your time or $ if you are a business traveler.

  Oct 31, 2024