Couples Tower Isle - All-Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4925 reviews

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  A good trip just not the greatest

  I will start with giving praise to a few employees that were very helpful and/or made our trip delightful. A server who was so pleasant and seemed to love his job was Deron. The pool bartenders who were friendly and made great drinks were Anieta and Tahjay. In the Piano Bar, Bryan and Marcel excelled every time we were there, which was every night. On the entertainment staff Rowe J made sure everyone felt welcomed each morning and at night when we saw him. Now for the things that bothered us the most. At the Help Desk they seemed put out that they had to assist us, wither it was making our dinner reservations or just asking them a question. Next at the Bayside restaurant the manager was very abrupt and unpleasant both nights we checked in to eat there. Servers for the most part were good but several mornings the one we had seemed very disinterested in assisting with additional coffee and water. Also, I know the weather can't be controlled, so we were only able to go over to the island one time during our week. It would be nice if there was an alternate pool or beach area to be at when the island is closed due to weather. Something similar to Couples Sansouci Resort. All in all, we had a good trip just not a great one. This is our first trip to Couple Tower Isle, but we have been to Jamaica over fifteen times and I would say this is one of our least favorite resorts to date.

  Mar 30, 2026
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  Mixed bag but overall a pleasant trip

  My husband and I went to Couples Tower Isle on our honeymoon over this past Christmas. While there were some less than ideal things, overall it was a great experience and we're glad to have stayed there. Pros: Incredibly quiet, most people are turned in by ~10pm every night (obvious exceptions for events) so we were able to relax and not have the noise of partying or kids. Food at the high-end restaurant was incredible and the others were notably delicious as well. Buffet was standard all-inclusive fare with some local specialties. The staff were INCREDIBLY delightful and helpful, I can't say enough good things about everyone. Best massage I've ever had at the spa, however we made the mistake of not asking for pricing and paid a heart-stopping amount, especially after the upsell from 60 minutes to 90 (again, best massage ever so the upsell wasn't exactly difficult). Spa in general was fantastic, bonus points for the local cats roaming around. Rooms were cleaned 3 times a day and were typically spotless. Cons: The resort and rooms are incredibly dated, but not necessarily in a bad way, it is something to keep in mind though. Think mid 90s-2000s. While the rest of the room was spotless, there was some mold under the bathroom counter. I pointed this out to the front desk who was absolutely horrified to hear it, she checked back in with me twice to ensure it had been dealt with but no one ever showed up and it remained there the rest of our stay. I mostly just gave up and didn't want to bother anyone any further. The water around the water sports/dock area needed a good drag to get the garbage out, but the beach area water was always clean. The big con that I hesitate to bring up is a bit personal. The natural private island was something I was excited to spend several days at, and while I'm comfortable topless I did opt to keep my bottoms on due to quite bad surgical scarring - the big differentiating factor here is that I have had a full double mastectomy complete with scars that are also near identical to gender confirmation top surgery scars. It's worth noting that the natural part of the island was advertised as optional, however I was approached by a staff member to let me know that I had to remove my bottoms to comply with the island's rules, as well as that I was making other patrons uncomfortable and there had been a complaint made to the manager. Whether the complaint that was made about me was solely about me wearing bikini bottoms (super weird) or because my scarring was the source (more likely obviously, but makes the patron in question a massive jerk regardless of what the source of the scars are). My husband was absolutely furious that any employee, especially a manager would act on a complaint like that. I spent the rest of the day crying in my room and it left a dark cloud over the rest of our honeymoon.

  Mar 30, 2026
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  Setting Staff and Food top notch intimate

  Fabulous, retro design, intimate, setting lovely staff, fabulous activities, exquisite dining

  Mar 29, 2026
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  Great staff. Some infrastructure issues.

  For the most part it is a very nice experience. The staff is outstanding. Everyone is friendly and helpful. I can't name a favorite because they are all my favorite. However, we are now on Day 4 of no hot water. Four days of cold showers at this price point is not acceptable. Would have rated higher if I could take a hot shower.

  Mar 17, 2026
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  Amazing, fabulous, great fun

  Just returned from a week at Couples Tower Isle. One of the best Caribbean holidays we’ve had. As with a few reviews the rooms could do with a bit of an update, (we were in building 5), but it was spotless with a great view out to the ocean. Everything else was amazing, choice of restaurants and quality of food, utterly superb staff, too many to name. The team running the water sports were great fun when we went either on the glass bottom boat or the repeated snorkelling trips we did. Thank you so much for making my special birthday so great

  Mar 16, 2026