Property Location: With a stay at Condado Ocean Club - Adults Only, you'll be centrally located in San Juan, a 4-minute drive from Port of San Juan and 6 minutes from Puerto Rico Convention Center. This 4-star hotel is 0.3 mi (0.5 km) from Condado Beach and 0.7 mi (1.1 km) from Casino del Mar at La Concha Resort.
Rooms: Make yourself at home in one of the 96 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Amenities: Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Dining: Grab a bite to eat at the SOCIAL, a restaurant where you can take in the ocean view, or stay in and take advantage of room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Business, Other Amenities: Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in San Juan? This hotel has facilities measuring 2295 square feet (213 square meters), including conference space.
General Policies & Fine Print
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedSafety features at this property include a smoke detectorBe prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Special Checkin Instructions: Front desk staff will greet guests on arrival.
Know before you go: Pool access available from 8:00 AM to midnight.Guests under 21 years old are not permitted at this adults-only property. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Mandatory Fees: You'll be asked to pay the following charges at the property: Deposit: USD 100.00 per accommodation, per nightResort fee: 18 percent of room rate The resort fee includes:Pool accessBeach accessBeach loungersBeach towelsFitness center accessInternet accessFaxesIn-room safeIn-room bottled water We have included all charges provided to us by the property.
Optional Fees: Breakfast fee: between USD 15 and USD 25 per person (approximately) Valet parking fee: USD 30.00 per night (in/out privileges) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Customer Ratings & Reviews
TripAdvisor Traveler Rating548 reviews
Damp rooms and a pool with only 4 hours of sun
I don't think I've ever said this about a hotel before--but I will never stay here again. The pool bar staff were great and the food was pretty good, but that's about where the compliments begin and end. 1. Our room was damp/mildew-y the entire time we were there, whether or not the a/c was running. Our wet suits literally never dried--even after days. And we had to tiptoe around the room because the floor was so damp/wet that you could easily slip and hurt yourself. 2. The pool was designed so poorly, so there is only sun about 4 hours a day--the rest of the day it's just too cold to get in. 3. The food and drinks were SO expensive. A breakfast for one without alcohol ran $60. 4. Our room wasn't ready until after 4:00, but they refused to allow a late checkout. 5. We agreed to an ocean-view upgrade when we got there, thinking they were offering us a deal since the hotel wasn't full, only to realize it was the same price we turned down when we booked because it was too expensive. Our friends arrived the next day, and were offered the same ocean-view for $30 less per day than we were offered. 6. The maids just didn't show up one day to clean our room, but left a note that we were there when they arrived--which wasn't true. When we returned, we asked the front desk to bring some more water--nobody ever arrived. 7. There are no microwaves in the entire hotel, so if you can't finish your food, you just have to throw it away. 8. The ice machines on the floors are all broken, so you have to go the whole way down to the front desk for ice.
Disappointing stay, but fabulous views.
The hotel views were magnificent. The first day was great service. After the first day the hotel service went downhill. On our second day there we had trouble getting gluten-free food (I have Celiac Disease, which I explained) and the kitchen refused us service. They told us they were preparing for lunch, but then proceeded to bring out the same omelettes we wanted (but they told us they weren’t cooking anymore) for other customers 30 minutes after they told us they weren’t serving them anymore. When we went to the front desk we heard “we’ll talk to the kitchen staff.” They did nothing. Our 3rd day the room wasn’t cleaned. I had to request towels 3x before we got them. In the hotel store (not the hotel staff), the staff was wonderful. We had a rusty table in our room, but the service was by far the most disappointing part of the trip.
Hip & Fresh!
On the waterfront in San Juan’s fashionable Condado Beach neighborhood, Condado Ocean Club is a sleek and contemporary adults-only hotel that is ideal as a destination for a group of professional adults or a romantic getaway. The Ocean View King room is bright and modern and features a stunning full-length window that seems to carry the waves into the hotel room. The in-hotel restaurant Social is excellent and we had a delightful private breakfast-in-bed featuring Lemon Ricotta Pancakes and Steak & Eggs. We also dined several times at the Social restaurant, where we enjoyed a delicious dinner as well as the unlimited mimosas Sunday brunch on the restaurant patio perched above the sand. The restaurant staff and bartenders were extraordinarily friendly and attentive. Ocean Beach Club’s infinity pool looks out onto the Atlantic next to a modern deck and a full-service bar with several comfortable cabanas nearby. The pool area is perfect for relaxation and drinks with friends. The hotel is a short drive from San Juan airport and key nightlife and tourist destinations like Viejo San Juan and la Placita de Santurce. For your next “grown and sexy” vacation in San Juan, look to Condado Ocean Beach Club.
Great Location, Views and Service
We had a great experience from arrival to departure, all team members were friendly and helpful. Room was clean... AND THAT VIEW!!!! WOW! The restaurant on site had great options and everything we had was delicious. All and all a relaxing and FUN place to be
Beautiful Hotel but terrible customer service and also incorrectly charged.
Firstly, the hotel is absolutely beautiful. It looks exactly like the pictures and I was blown away by how nice the entire hotel looked my friends and I went for my cousins birthday and truly enjoyed our stay. However, at check out I was told that I was being charge for taking some thing out of the minibar when I did not, the lady at the front desk was extremely rude and it sucked up about 20 minutes just to check to confirm that nothing was taken out from the minibar. When it was confirmed that nothing was touched or taken from the minibar I asked them to please remove the charge and was told that , they had other things to do that was more of a priority. Then she remove the charge that was incorrectly charged to my account. I told them that I was disappointed given that I was a customer who had just stayed five days at their hotel, and would think that this would be a priority given that I was incorrectly charged , they told me that I would have to wait an additional 45 minutes to an hour before they fix the charge. I went out to eat and came back to confirm that the charge had been fixed and I was given the final receipt by the rude lady at the front desk Who was urging me to sign. I ignored her and carefully read the closing bill that they claim they had corrected and reverse. The charge turns out the closing bill they gave me was for another room. I told her this, and instead of apologizing she got an attitude and balled up the paper and threw it in the trash and went to go get my correct room bill , once she gave me the room bill, I thoroughly read through it this time again to make sure that it was for the right room and the charge was in the reversed. Thankfully it was but it left a bad taste in my mouth about this resort as beautiful as it is , the roof customer service would be the only reason why I would not return. Be sure to thoroughly check your closing bills before you sign as discussed clearly happened to you that would be my only advice.