Resort Details
- Callaloo Grille
For a casual dining experience, head to Callaloo Grille. One of the most kid friendly restaurants in Orlando, the Grille serves burgers, chicken fingers, wraps, salads and more!
- Coco's Pizzeria
Craving pizza? Coco's Pizzeria is a great choice.
- Gator’s Grab n’ Go Convenience StoreConvenience at your fingertips!
For those on the run, Gator’s Convenience Store is the best place to grab a quick bite and a souvenir or two. Fresh salad, fruit, cereal, milk, juices, coffee, and soft drinks are just some of the options you’ll find. - Room ServiceEnjoy dining in your room
Don’t want to leave the comfort of your hotel room for a meal? No problem. We offer Orlando room service for breakfast and dinner. - TradeWinds
Tradewinds, CoCo Key’s signature restaurant, delivers a unique and flavor-filled dining experience. Open for breakfast and dinner, it is a great option for dining in Orlando.
- Wet Rooster Tiki Bar
Poolside Bar - While the children swim in the pool, parents can unwind and relax with a cocktail from the Wet Rooster Bar. Providing specialty cocktails and appetizers, this is the perfect poolside snack shack.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Game room†
- Gift/News stand†
- Housekeeping - daily
- Internet services
- Onsite laundry†
- Outdoor pool
- Parking†
- Restaurant†
- Room service†
- Safe deposit box
- Smoke-free property
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services
- Internet Access
- Please contact the hotel for additional information.
† Fees may apply
- Children's program, onsiteOn those few non-sunny Florida days, Kids Club activities take place at the Parakeets Playhouse. Activities may include karaoke, hula hoop contests, coloring contest, activities change all the time, but they're all fun!
- Fitness center on-siteVisit our spacious fitness center with cardiovascular equipment.
- Hot tub
Hot Tub for hotel guests only
- Outdoor pool
Outdoor Heated Pool for hotel guests only.
Lifeguards are on duty at waterpark but not at the hotel pool.
- Water activities
Water Park - One of the best Orlando water parks, kids can splash and play all day long. Our 54,000 sq. ft. canopy-covered outdoor waterpark features 14 water slides, Minnow Lagoon Toddler Pool, Coral Reef Teen Pool, an interactive play area (with tipping bucket), a 6,500 sq. ft. arcade and daily kid's activities, there is plenty of space for kids to explore.
Lifeguards are on duty at waterpark but not at the hotel pool. Some rides have minimum height restrictions.
- Universal Studios®, Islands of Adventure® and City
- Walt Disney World® Theme Parks
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1421 reviews
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Dec 29, 2025Christmas 🎄 Holidays
The cleaning service was excellent and the fresh-smelling rooms were a nice 🙂 touch that made difference. The staff were very friendly, attentive and always willing to help, the rooms were spotless.
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Dec 28, 2025Fun in the Water, Funk in the Room
Here’s a polished, honest review you can copy and post. I kept it clear, fair, and straightforward: ⸻ CoCo Key Hotel and Water Resort We spent a full week here over Christmas with our kids. Check-in was friendly, the lobby was clean, and the pool areas were generally tidy. The room was serviced daily and restocked, which we appreciated. That said, the room itself was a major disappointment. It had a strong odor of foot smell and mold from the moment we arrived. The windows are screwed shut, so there was no way to air the room out. The carpet was stained and smelled, the couch was extremely dirty, and the bathtub did not drain—so showers were taken in standing water. When I asked the front desk if all rooms smelled this way, I was told, “Well, it’s a water park resort and that gets into the carpet.” That response was concerning and dismissive. While the pool areas were kept tidy, my husband did find two dreadlocks floating in the pool, which he removed himself. In addition, the water slides and splash features were extremely cold, making it uncomfortable for extended play. The water park hours were 11:00 a.m. – 5:00 p.m., which made it hard to enjoy on Disney days. The Disney shuttle runs once late morning (around 10:30 a.m.) and returns around 6:30 p.m., so if you want a full park day, you’ll need your own transportation. Our kids did enjoy the days spent indoors at the water park, but we will not be returning. The condition and odor of the rooms outweighed the positives. This property needs a complete remodel, and carpeting should not be reinstalled. A fun concept for kids—but the cleanliness and room condition fall well below acceptable standards.
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Dec 28, 2025Would stay again
Hotel was nice for children and pretty clean. Room cleaned daily and restocked. Central location to everything we did and many food places. Only issue was room across hall had a strong weed odor coming out of it and banging on floor from room upstairs which I did call front desk about.
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Dec 28, 2025
Great hotel with excellent staff and amenities
The stay was excellent Absolutely no issues at all. The housekeeping staff was top notch. Adda was excellent Julisaa and George were excellent at front desk. We will be back.
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Dec 28, 2025STAY CLEAR OF THIS MOTEL!!
A letter that was written to the management team. STAY CLEAR OF THIS MOTEL!!! Dear Management Team, I am writing to formally complain about the extremely poor experience my family and I had during our recent stay at CoCo Key Hotel & Water Park Orlando. What occurred went far beyond a simple inconvenience and reflects serious failures in customer service, communication, and basic hospitality. To begin, despite having a confirmed reservation, our originally booked room was given away and we were downgraded without prior notice or a reasonable explanation. This alone set the tone for the rest of our stay and caused immediate frustration. At check-in, Christopher at the front desk issued us an incorrect key card. We then spent approximately 25 minutes attempting to access our assigned building, only to find that the key card did not work at all. We were forced to walk all the way back to the lobby to address the issue. After returning to the building, the key card still did not work for our room. In desperation, we tried multiple rooms on our floor, thinking the room number might be incorrect, only to discover later that the door required the handle to be pulled upwards, something that was never explained to us. This entire ordeal was exhausting, confusing, and completely avoidable. As if that were not enough, at 9:00 AM the following morning, housekeeping aggressively banged on our door and woke everyone in our room. This was entirely inappropriate and unacceptable, especially after the stressful night we had already endured. What made this experience worse was the lack of empathy or accountability from staff. I had to repeatedly advocate and essentially beg for any form of compensation for what we went through. The concessions offered — a late checkout and a waived resort fee — felt dismissive and inadequate given the magnitude of the issues. I then spoke with George Martinez, the manager, who showed little concern for the disruption, stress, and inconvenience we experienced. I had to grovel just to receive breakfast as a gesture of goodwill. His demeanor made it clear that our experience and discomfort were of little importance. Additionally, Christopher’s behavior throughout our interactions was rude, unprofessional, and came across as evasive rather than helpful. This stay was supposed to be part of a family vacation, and instead it became a source of frustration, lost time, and unnecessary stress. At no point did we feel valued as paying guests. I expect this complaint to be taken seriously and reviewed by upper management. At minimum, I believe meaningful compensation and a formal acknowledgment of these failures are warranted. I look forward to your response.
- AdvisoryA minimum mandatory hotel-imposed fee of $15.00 plus tax per room, per day will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryThe hotel charges a self parking fee of $10.00 plus tax per night, per vehicle. Please note that this fee is subject to change at any time without prior notification.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
-Access to Water Park and towel service
-Use of water park dressing rooms featuring showers, lockers and changing area
-Arcade
-HSIA in guest room and public areas
-Use of business center
-Kid’s club
-Kid’s club offering daily scheduled activities complimentary
-Complimentary poolside cabana’s, Jacuzzi and parking.
-Resort fee is applicable up to 4 people per room for Deluxe King and Queens.The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
This resort is 100% smoke-free. Smoking is only permitted in designated outdoor areas with signage.
- Pet Policy : Pets Not Allowed