General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
RESORT FEE: All reservations will incur a daily $34.95 Resort Fee plus applicable taxes added to the room account at check-in. Fee includes:
•Wireless Internet access (basic connection) for two (2) devices per day.
•Access to Hotel’s Fitness Center
•Concierge services to include printing of airline boarding passes.
•Local and toll-free telephone calls.
Resort Fee(s) and tax(es) will be collected directly from guest upon check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating288 reviews
Gave away reserved table, lied about it, ruining 40th birthday party
I made reservations weeks in advance for a 40th birthday party celebration for my partner and 6 of his closest friends. Our table was held for tonight at 9:30. I then realized the group would be coming from dinner across town and likely wouldn't arrive until 10 or 10:15, so I called Legacy Club on January 18 to request that they modify the reservation to 10 or 10:15. I was told modifying wasn't necessary because our party has 2 hours to show up for our 9:30 reservation. Well, tonight when my partner showed up at 10:15 for his reservation, Legacy Club refused to seat the party, claiming they were "late." When my partner showed them the text message that said he had 2 hours to show for his 9:30 reservation (the same thing I was told on the phone on January 18), the manager told him that wasn't their policy and that the group had to leave. I just called Legacy Club to learn what happened, and they lied and said it was likely dress code (a sign that they probably hide behind that rule a lot to justify turning people away). When I gave the details about the text message and 2 hours to show up etc etc, the person on the phone then said oh, it must have been because they weren't here at 9:30. When I explained that I had done everything I could to do the proper thing so that my partner could celebrate his 40th - made the reservation in advance, called to modify when I realized the dinner timing dilemma, etc, she just said she was sorry but that they didn't have any available tables because they had given them all away. So that's really what happened. They gave away our table..And now, what was supposed to be a fun way for my partner and his friends (all of whom flew from 6 different states to be together) to celebrate a milestone birthday has turned into an embarrassing ordeal. SHAME on Legacy for trying to make us feel small and unworthy on today of all days!
I was told they wouldn’t clean my room unless I requested. So I left all my stuff out because I didn’t request cleaning. Turns out they cleaned my room anyway and threw away my very expensive face dermatological grade face products because they thought they were empty?! And the hotel shop doesn’t sell face wash or any face products at all. Management basically just said too bad, deal with it. NOT OKAY.
Circa is an extremely cool hotel. I am a water person and had really been looking forward to our stay. When we got to the pools there was only one other couple (about our age) there. The music was a loud, repetitive techno beat with loud bass. I couldn’t even talk to my partner who was right next to me because of the noise. It was the same throughout the hotel at all hours, even when I went down to buy a cup of coffee at 7 am. I had to yell for the barista to hear my order. Unfortunately we cut our stay short, one night instead of 3. I was sad because I love the amenities of this hotel, especially the rooftop Legacy bar. That was a real treat.
My last hurray
Las Vegas has turned into a drifting town. They have taken all of fun out of gambling by their new algorithm which guarantees the more you play the more you lose... And I mean faster than the old days. Everybody has their hand out but incorporations are the biggest grifters. Food prices are outrageous and the little add-ons keep adding on to the cost of your vacation. I used to visit Vegas every 3 or 4 months but now it's unlikely I will return. If I do it will not be on the strip it will not be downtown. Most likely will be with the locals go Even though I get comped for rooms on the strip with their fees and tourists fees it's what I used to pay for a room before the pandemic. Corporations have ruined the city with their monopolies in the dictatorial powers over smaller casinos. They may be having a rush of business now but many of the people going there now remember the old days and will not return in the future
My husband and I have visited Vegas several times but have never stayed down town, so on our most recent trip we decided to have a night at Circa. Unfortunately it was not the stay we were hoping for. I’ll start with the pros…..the hotel is spotlessly clean, the room (double corner room) was beautiful and we felt very safe there. I actually had the best nights sleep I’ve ever had in Vegas - the black out curtains are superb. Now for the cons…. Our room was not ready at check in. Despite Circa stating check in is available from 3pm, there were a lot of people being told their room would be ready later. I wish I’d read more reviews beforehand as this seems to be a very common problem and something Circa really need to sort out. We booked a double corner room with a mountain view but were told that for $20 we could upgrade to a stadium swim view and that room would be available sooner. This feels pretty disgusting on Circa’s part as the customer really shouldn’t have to pay extra for a room to be ready at the actual check in time! However, as we were only there for 1 night and didn’t want to wait around we reluctantly paid the $20. We’d been really looking forward to trying the on-site sky bar - Legacy Club. The hostesses at the bottom of the lift, and the hostesses greeting you at the top were all lovely. We were offered bar seats or table service. We opted for table service. However, despite the bar being virtually empty, the 2 waitresses completely ignored us and seemed to only be interested in attending to the couple of larger tables. We eventually gave up waiting and went to the bar, where the service was average at best. I had the ‘Legacy Club’ cocktail and my husband had a beer. Both were nice and had we received better service we’d likely have stayed there for most of the night - but we promptly left after 1 drink. We finished the night at Vegas Vickie’s. Drinks were expensive in comparison to other downtown bars and the service was average at best. The whole property is incredibly loud and in our opinion didn’t have any character or atmosphere- but maybe that’s just because it’s still very new. We went offsite to Plaza and El Cortez and had a far better time at both of those properties. We have also spent a lot of time in the Downtown Grand before. If we were to spend another night downtown we’d stay at 1 of these hotels instead. Circa is not worth the price tag or the hype.