Hotel Promotions
Non-refundable Rate - No cancellations or changes allowed
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Applicable Dates:
Booking Dates: 15 Nov 2019 to 31 Dec 2050;25 Aug 2021 onwards
Travel Dates: 15 Nov 2019 to 31 Dec 2050;25 Aug 2021 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

On-Site Amenities
  • 24-hour coffee shop
  • 24-hour front desk
  • ATM/Cash machine
  • Bell staff/porter
  • Concierge desk
  • Conference facilities
  • Dry cleaning
  • Electric car charging stations
  • Elevators
  • Express check-out
  • 24-hour coffee shop
  • 24-hour front desk
  • ATM/Cash machine
  • Bell staff/porter
  • Concierge desk
  • Conference facilities
  • Dry cleaning
  • Electric car charging stations
  • Elevators
  • Express check-out
  • Free high speed internet connection
  • Luggage service
  • Meeting rooms
  • Multilingual staff
  • Smoke-free property
  • Tour/sightseeing desk
  • Valet parking
On-Site Wedding Services
  • 2167

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 2439 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Meeeeega!!!

    Great Hotel! The staff is Really nice and very friendly! Thank you very much Hamilton for your good Service all the time 🙏🏽

    Dec 30, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Disappointed

    One of the elevators wasn’t running which created a significant wait time for elevator service. The room windows and balcony were 3 feet away from an exterior wall to an adjacent building in our second floor room which allowed no natural light giving the room a very gloomy feel during all hours of the day. The room above us had a child running back and forth from 8-9 pm which created a huge noise issues. There were also some dips in the room floor and hallway that seem to be stemming from an uneven floor surface under the property’s rug. Overall, the stay was a huge disappointment from what I expected from a Michelin rated hotel.

    Dec 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience

    I had a really pleasant stay. The location is excellent, the room was clean and everything felt easy and relaxed throughout the stay. Special thanks to Ramesh who was incredibly helpful throughout my stay Would definitely stay here again.

    Dec 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A wonderful suite

    We booked a wonderful suite, big and fantastically furnished. Everything was perfect, from the cleaning to the staff approach (both reception and valet parking). The position is strategic for tourists purposes. Fully recommended.

    Dec 23, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Disappointing stay due to cleanliness and extra charges

    The room was not properly cleaned, and daily housekeeping was inconsistent. Towels and basic amenities such as water were not replenished during the stay. So if you stay 6 days be ready don’t receive cleaning, also refuse by request. Additionally, parking costs $60 per night plus tax, which significantly increased the total price and was not clearly communicated in advance. Overall, the experience did not meet expectations. Walls are super thin, low ceiling and you can hear each step.

    Dec 20, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards and debit cards; cash is not acceptedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guardsThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

    Special Checkin Instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

    Know before you go: Pool access available from 7:00 AM to 10:00 PM.Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Parking height restrictions apply. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

    Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 150 per accommodation, per dayDestination fee: USD 11.57 per accommodation, per nightResort fee: USD 40.49 per accommodation, per night The resort fee includes:Additional inclusionsFitness center accessHealth club accessIn-room bottled waterIn-room coffeeIn-room safePhone callsPool access We have included all charges provided to us by the property.

    Optional Fees: Fee for cooked-to-order breakfast: approximately USD 20 to 40 per personCovered valet parking fee: USD 65 per night (in/out privileges)Pet fee: USD 173.55 per pet, per stayService animals are exempt from feesEarly check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

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Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319