Location
Xpu-HaProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
This Is An Adults-Only Resort - The minimum age for all guests is 18 years old. This is closely monitored, checking identification of all clients upon check-in.
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13615 reviews
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Jan 12, 2025Fist time but not the last!
Atmosphere was chill. 😎 Service was all around great! Tao cat restaurant was our favorite restaurant. The Mexican party was soooo much fun. 🙌 A big shout out to all the employees at beloved for the great service - Alix was so welcoming and Gabriel made our first night at the resort very special. ❤️ We are planning for our next stay.
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Jan 12, 2025Got really sick eating the food
My wife and I I stayed for 8 nights in early January 2025, with a group of 15 friends. The good: - The beach is amazing. One of the best we have ever stayed. Seats are always available, water is clear, and the ground is clean. I give it 9 out of 10. - Restaurants are also great but they are only available for dinner. It is easy to setup dinner reservations. Food is delicious and service is fantastic. I give the dinner restaurants an 8 out of 10. The OK: - Rooms are just OK. Lower floors are incredibly damp and have to be avoided. There are no elevators, so if you are on upper floors you get plenty of exercise. The problem is that it is an older property and you smell sewage in the bathroom. Floor drains are the main culprit. I give the rooms a 6 out of 10. - Buffet breakfast and lunch has little diversity. It has only couple items changing on daily basis, so easy to get tired of food there after couple days. I give it also 6 out of 10. The bad: - Room service food is horrendous. Almost inedible. To be avoided at all cost. I give it zero out of ten. - Food safety gets a fail too. I got sick with horrible diarrhea on day 5 of my stay. So did half of my group. We had no other food but what we ate at the resort. I suggest to avoid raw food, such as salsa and salads.
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Jan 08, 2025
Good time at small resort
Best beach we have been to! The nicest greeters in the breakfast buffet. Special thanks to Angeles and her co-worker!! Made us feel very welcome every morning. Excellent! Easy to make dinner reservations and had no issues getting in This is a smaller resort ,so no additional amenities such as a tennis court.
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Jan 04, 2025
Not a bad resort
I’m going to preface this with this is a beautiful resort. Lots of cobblestones so be prepared. The ladies with heels were wobbly! It does have its pros and cons. I’ll start with the pros: Food is good. Buffet is okay. I ate at the Mexican, bloved, Rauxa, Grill. Rauxa was the best and the show was fantastic. Get the short ribs! The smoothie/juice bar MooLoo is amazing! The staff are so friendly. Especially Araceli, Paulina, & Quetzabel was so cheerful! The beach is beautiful, clean, white sand and turquoise waters (mostly). No bugs! This surprised me since the rooms are set in the jungle. Cons: The privileged area is right beside the public beach so it’s crazy packed and loud on weekends. Weekdays is less busy. They don’t change things up at the buffet often so it’s pretty much the same menu. The buffet is not open every night for dinner. Bloved is small portions. Some parts of the meals are small portions at the other restaurants. The shows are okay. Rauxa show is the best! Not much else to do in the evenings. The rooms are set in the jungle so it can get pretty dark in the room. Not much sun gets in. Nothing dries in the room. We took stuff to the beach with us to dry. The room is extremely musty. I’ve washed all my clothes 3 times and it’s still smelling. It looked like our shower had a lot of black mold. I couldn’t quite tell if it was just stains or fresh, but when I wiped it with a towel, it was a bit black. You only get one beach towel per day. There is nowhere to trade on a wet towel. There are no umbrellas on the beach. No one follows the no smoking. People smoke anywhere they want to. Overall, although we had a wonderful time and enjoyed the beach, this is not a resort I’d return back to.
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Jan 04, 2025One of the most amazing holidays
A beautiful holiday for us. The hotel was adults only and therefore there was a nice quietness. Everywhere was clean, friendly and hardworking staff. They kept asking us if we needed anything. The food was very good and the drinks too. I like to remember the dinners in the À la carte restaurants. My experience - we arrived at the hotel just before Hurricane Beryl hit. In two days there was no sign of anything. The staff cleaned and repaired everything meticulously.