LocationLa Romana, Dominican Republic
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3002 reviews
This is not a 5-star Resort !!! Don't spend your money here.
My wife and I have been fortunate to travel throughout many countries. We've stayed at 2-5 star hotels & resorts. The Catalonia Royal La Romana, by any stretch of the imagination, is far from being a 5-star resort. We give it 3.5 stars at best. Check-in was painfully long, even though the resort was expecting our travel group's arrival. The process is too elaborate, desk staff have to man the phones. Frankly, they seemed more interested in talking amongst themselves than their new guests. Rooms are clean but they fail to do a quality check prior to guest arrival. Our room had a defective fridge, a nonfunctional lighted mirror, clogged sink, a loose toilet paper holder and shower bar. They were, however, quick to do some repairs. Restaurants are limited, food is hit and miss and at best average. Both times we ate at Tao restaurant, the food was served warm at best. The breakfast buffet is nothing spectacular, low to be replenished, mediocre service. They only serve 1 selection of red, white or rosé included in package. It’s not the greatest quality but what makes it worse is it is the same wine being served at their adjacent 4-star resort. Room service order was delivered with cling film as opposed to metal plate covers. There was cheese in quesadilla and no egg or mayo in club sandwich. These are all stipulated in the menu. They did not include cutlery, napkins or condiments. Bar service has mostly local spirits, nothing high end. Drinks are inconsistently mixed from one area to the next. Staff is scarce so you usually get up and get your own. Staff communication is challenging and again, they seem more intent on talking amongst themselves than taking care of guests. Hello and thank-you is often absent from vocabulary. The white room towels were 50 shades of gray! You normally would get two beach/pool towels in your room but not always. Trying to obtain additional beach/pool towels is extremely difficult. I was sent all over the resort, ending up with each staff member telling me I was in the wrong spot. Turn down service was missed multiple times. This adult only resort had screaming children playing on the tennis court with their parents. Unfortunately, the tennis court was located next to our room. No one has asked about our stay during our visit, managers seem absent, hard to identify or often too busy talking amongst themselves. We were however, given a satisfaction survey on our first evening here. No follow up from anyone as of yet... This resort/chain also sells time share type packages to which guest get interrupted throughout the day to be asked if they want to learn more. Again, a 5-star resort should be best in class with attention given to every detail. Forget details here, this resort strikes out on most the obvious of criteria, let alone details. For what we paid to be here, we should be getting a third of our money back! We will be avoiding this chain going forward. Please don’t spend your hard-earned money staying at this resort.
Beautiful but loud
We are a bit a couple in our 50’s and this is our second time at the resort. We were here last year at the same time. We are currently on our last day, we were here for 12 days this time and 14 days last time. The beach is beautiful some small fish around the manmade things past the buoys and we actually saw a stingray come right up to the beach this time. The food is hit or miss. For example I had a great tuna burger at bloved my first day and then the one I had today was missing the condiments and very dry. A great meal at Thalassa on day 2 and then a terrible one on day 5. Etc…Toscana is great for Italian but it’s on the family side and the service isn’t as good there. One server/hostess in particular didn’t seem very engaged, she works at the Terrace in the morning as well and messed up our order. She didn’t seem to care. Same as last year. The rest of the staff particularly on the adult side were amazing. Forget the Rodeo not that great. Anything on the family side is crazy. The buffet feels like you’re fighting for the last pizza and kids are screaming and running around like lord of the flies. The juice bar is pretty good. For our own peace we stayed on the adult side after a week. HOWEVER even the adult side is noisy there are 10 different speakers playing different music all the time and sometimes you just want to hear the ocean. This might be the reason we don’t come back. Rooms were quiet, we asked for a quiet room and they delivered. Beautiful rooms we were in 371 very nice and quiet. If you’re a runner there is an excellent trail we ran we loved it.
Best place to stay in la romana
Amazing hotel and staff this was my 5th time in the property and definitely I’ll keep coming back Big thanks to Jessica at twist bar always making the best cocktail in the morning. My boy leudy the bellboy friendly as always Ariel the best bartender at the beach bar ! Erizon at the aqua bar at night always making sure I have a nice drink. Estefani at la isla snack great service ! Moraima at the buffet always there to help with anything Victor at the beach bar very attentive always And Johanna at the bloved and siwichi great service.
Fantastic sea , swimming pol super service, restaurant very cool, terra e rodeo and toscano . Love in reception to : Yangri super cool Manuela El roterotorero delle cuenta Guierina shine but super simpatic Escuriosnes super organizzare Love you re
Food at Bloved, Siwichi and tao cat eclxcellent, hostess were excellent as well
The service, hospitality, friendliness and professionalism was excellent. We had butlers (Sebastian, Amourys, Juan, with consierges (Alfredo, chavelys, Mauriero) who were excellent. They checked always. Top 3 restaurants were bloved, Siwichi, and tao cat. Romantic dinner on the beach featured lobster dinner from Bloved, super hostess there as well