Resort Details
- AyamiAir-conditioned restaurant serving Asian A la carte cuisine with Teppanyaki tables and sushi. Dinner only.
- Bamboleo· Open-air restaurant serving the best a la carte grill and steak specialities.
· Bamboleo Snackbar: Also includes a snack bar next to the swimming pool.
- BLOVED Lounge & RestaurantRestaurant exclusively for Privileged guests. Opening daily for a la carte breakfast, lunch and dinner.
- Catalonia BurgersThe ideal place to taste quality hamburgers during your vacation in the Caribbean. There are combinations for all tastes: with tomato, with bacon, with fried onion, with cheese and always accompanied by crispy French fries. Do you fancy a hamburger?
- El Mercado Buffet• Air-conditioned, international buffet-style serving breakfast, lunch and themed dinners.• El Mercado Buffet featuring indoor seating ( with air conditioning ) plus a recently added spacious outdoor dining terrace.
Available for all guests.
- La BrisaOpen-air, international buffet-style restaurant, serving breakfast, lunch and themed dinners.
- La CrêperieOpen-air restaurant serving salty and sweet crêpes.
- Los AlebrijesAir-conditioned restaurant serving authentic, A la carte Mexican cuisine. Dinner only.
- Mamma MiaCozy ambiance and delicious Italian specialties.
- Various Lounges/Bars
- El Abuelo
- Margaritas
- T Bar
- La Pinata - Disco / Bar
- Tequila Bar
- Pure Chill Out Bar
- Sports Bar
- Bar Maloo
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Children welcome
- Concierge desk
- Currency exchange†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Children welcome
- Concierge desk
- Currency exchange†
- Elevators
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
† Fees may apply
- Children's program, onsite
- Kid’s club with daily supervised Activities and specialized staff
- For kids from 4 to 12 years old
- Special area for children in the pool
- DancingDance classes
- Direct access to a beach
- Fitness center on-site
Fitness Center (age 18+)
- Cardiovascular equipment and weights- Classroom for spinning, Pilates and yoga. Free lessons several times during the week and free for our clients.
- General †The Property have Pickleball Court available at their site.
- Non-Motorized Water Sports- Kayaks
- Snorkeling - equipment included
- Catamaran
- Introductory scuba diving lesson in the pool - Pool
- 4 swimming pools with different areas for activities including Jacuzzi and 3 special areas inside the pools for children
- One swimming pool with exclusive access to our Privileged customers
- Scuba diving †
- Spa †
Alegria Spa offering the best in facilities and treatments for your wellness and relaxation
Alegría Spa*
Spa of 3,900m2 well distributed in 2 floors has to offer:
- Main floor with gym (cardio training machines, weights and salon for spinning, yoga and pilates lessons).
- Offering also a beauty salon with hairdresser, manicure and pedicure services
- In the first floor there is the SPA area set with a complex hydrotherapy circuit; sauna, vapour, hydro massage shower, plunge pool and indoor pool with hydrotherapy circuit
- Master booths for couple treatments with hydro-massage bath
- Pool for hydrotherapy treatments
- Individual massage booths
- Relax area with tea and snacks
- Boutique Spa
Ask for information about our “Spa Experience” programs (individuals and for couples, age 18+)
*Additional charge apply for treatments, massages and beauty salon - Tennis court
- Golf †Nearby professional Puerto Aventuras, 9-hole golf course
*Additional charge applies
- On-site Entertainment
Weekly beach party
- Daily ActivitiesAerobics and Aqua aerobics
- On Site EntertainmentIndoor theatre featuring live nightly shows and entertainment
- MARINA PUERTO AVENTURAS
- Playa Del Carmen
- TULUM/XEL-HA
- Xcaret
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3062 reviews
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Dec 29, 2025Decent room. Needs some major upgrades.
Decent room. Needs some major upgrades in regards to lighting, power sockets and air conditioning. Pool was good, not much crowded. Liked the food at the buffet.
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Dec 29, 2025One socket in the room food wasn’t great in buffet same stuff and only 3 restaurants to choice from
1 socket in room no hot water on first day food in buffet was the same most night went dwn for tea about 8 ran out of quite a lot of food ask the chef he just put his hand up not enough beds round the pool had 85 year old partner so had to sit on up right chair all day . Notice sign up about reserving sun lounges but no one one came round and sorted smoking round the pool same thing the staff just walk passed . And how big the hotel is really 3 restaurants that really bad think you need too look into that was thinking in bringing my Granson out here nxt year which he is 8 but the food not suitable for the children think you need to look into a section for children to eat like chicken nuggets fish fingers and deafinly chips. Plus we had problem with safe 4 times we had to call them out
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Dec 26, 2025Do not come of you are a smoker!
Do not come if you are a smoker! TUI only specifies that e-cigarettes are banned but do not specify that there is a very strict law against smoking in public areas in Mexico. The hotel does not have an actual proper area for smokers they are making you smoke behind a fence or in front of the hotel! Clearly you can't enjoy your holiday as you are being exiled and the hotel refuses to create a proper area for smokers!! With regards to the rooms don't even get me started ...it is a disaster, food is ok but not great and drinks are medium! There are 4 of us just arrived and 2 more to follow and we will be here for 14 days... I could not see any activity or fun around here either... If you do want a 4 star hotel please do not come here...it is not even 2!!! Think again before booking to avoid disappointment!
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Dec 26, 2025
Not happy
Hello guys I’m still here hotel is not very bad food is ok but is very important to now you are not allowed to smoke at all in hotel or closer only complete out of the hotel . You need to to travel out to smoke . They don’t have smoke area . Be careful with you book this hotel tui never tell this things .
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Dec 24, 2025Nice vacation
It was a wonderful holiday, the staff does their job very diligently, the food is varied, the beach is clean, the restaurants are atmospheric, there is everything for the comfort of children, I recommend this hotel and we will definitely mention the food, a huge thank you to all the staff!!!
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation fee: 33.425 MXN (Approx. 1.78 USD) (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisorySanitation fee of 32.57 MXN (approx. $1.76 USD) per night per room. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed