Resort Details
- AyamiAir-conditioned restaurant serving Asian A la carte cuisine with Teppanyaki tables and sushi. Dinner only.
- BLOVED Lounge & RestaurantRestaurant exclusively for Privileged guests. Opening daily for a la carte breakfast, lunch and dinner.
- Catalonia BurgersThe ideal place to taste quality hamburgers during your vacation in the Caribbean. There are combinations for all tastes: with tomato, with bacon, with fried onion, with cheese and always accompanied by crispy French fries. Do you fancy a hamburger?
- El Mercado Buffet• Air-conditioned, international buffet-style serving breakfast, lunch and themed dinners.• El Mercado Buffet featuring indoor seating ( with air conditioning ) plus a recently added spacious outdoor dining terrace.
Available for all guests.
- La BrisaOpen-air, international buffet-style restaurant, serving breakfast, lunch and themed dinners.
- La CrêperieOpen-air restaurant serving salty and sweet crêpes.
- Mamma MiaCozy ambiance and delicious Italian specialties.
- Steakville
- Various Lounges/Bars
- Bars
• Margaritas
• Pure Chill Out
• El Abuelo
• T-Bar
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Children welcome
- Concierge desk
- Currency exchange†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Children welcome
- Concierge desk
- Currency exchange†
- Elevators
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
† Fees may apply
- Children's program, onsite
- Kid’s club with daily supervised Activities and specialized staff
- For kids from 4 to 12 years old
- Special area for children in the pool
- DancingDance classes
- Direct access to a beach
- Fitness center on-site
Fitness Center (age 18+)
- Cardiovascular equipment and weights- Classroom for spinning, Pilates and yoga. Free lessons several times during the week and free for our clients.
- General †The Property have Pickleball Court available at their site.
- Non-Motorized Water Sports- Kayaks
- Snorkeling - equipment included
- Catamaran
- Introductory scuba diving lesson in the pool - Pool
- 4 swimming pools with different areas for activities including Jacuzzi and 3 special areas inside the pools for children
- One swimming pool with exclusive access to our Privileged customers
- Scuba diving †
- Spa †
Alegria Spa offering the best in facilities and treatments for your wellness and relaxation
Alegría Spa*
Spa of 3,900m2 well distributed in 2 floors has to offer:
- Main floor with gym (cardio training machines, weights and salon for spinning, yoga and pilates lessons).
- Offering also a beauty salon with hairdresser, manicure and pedicure services
- In the first floor there is the SPA area set with a complex hydrotherapy circuit; sauna, vapour, hydro massage shower, plunge pool and indoor pool with hydrotherapy circuit
- Master booths for couple treatments with hydro-massage bath
- Pool for hydrotherapy treatments
- Individual massage booths
- Relax area with tea and snacks
- Boutique Spa
Ask for information about our “Spa Experience” programs (individuals and for couples, age 18+)
*Additional charge apply for treatments, massages and beauty salon - Tennis court
- Golf †Nearby professional Puerto Aventuras, 9-hole golf course
*Additional charge applies
- On-site Entertainment
Weekly beach party
- Daily ActivitiesAerobics and Aqua aerobics
- On Site EntertainmentIndoor theatre featuring live nightly shows and entertainment
- MARINA PUERTO AVENTURAS
- Playa Del Carmen
- TULUM/XEL-HA
- Xcaret
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3099 reviews
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Mar 09, 2026Never go there!!!!!
Awlful, the rooms are so outdated, from the second world war! We had a leak from the bathroom in the living room, so our luggage got wet! There was awlful smell of the bathroom! This is about the room! Food-2/10 almost every day the same, poor Mexican food, there is Italian restaurant and the food there has nothing with the Italian kitchen… there is no coffee in the room, there is no good espresso in the whole complex, even if I want to pay for! The beach is very small and at 08.00 in the morning everything is reserved with towels, so no beach vacation possible! I try to say something good, but I just can’t! This complex is maximum 2 star! It’s more a hostel, than a hotel! Poor animation! Everything was poor! Good that we spent more of the time outside! I spent much more money than my budget, but it is what it is! If you want good vacation, don’t go there! The hotel next to Catalonia beach is Catalonia Yucatan, which is good, friends of ours were there and they spent amazing vacation! I wanted also to be there but the names are equal and I got trapped!
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Mar 03, 2026Average resort
Rooms are in need of updating, lock didn’t work on door. Most of the staff are nice but a few who had a bit of an attitude. Selection for reserving restaurants was not good, steak house closed so our only option was the burger place twice as Italian was booked. Coffee is hard to find on this resort and only one cappuccino bar but they will not serve you till 11am. I have been to a lot of resorts in Mexico and this was my least favourite. It’s just average and not worth the amount they are charging
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Mar 02, 2026Have fun .
We experienced several issues during our stay. Unfortunately, we had stomach problems after eating at the resort, which led us to avoid dining on property and instead eat at restaurants in Puerto Aventuras. This significantly increased our expenses and reduced the value of the all-inclusive concept. There was also a constant high-pitched noise coming from the toilet in our room, which was very disruptive and uncomfortable. Additionally, the strong odor from the sargassum made the beach unpleasant, and it was not possible to swim in the ocean. Compared to neighboring resorts, the seaweed management here appeared much less effective. When food quality is inconsistent and ocean access is not possible, the overall purpose of staying at an all-inclusive resort is unfortunately lost.
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Feb 19, 2026
Great location
We booked a 10 day holiday with this resort for a much needed rest and relaxation. Got to the hotel, check in was smooth and staff were absolutely amazing. Got to our room and was pleasantly surprised with the view and the Mexican feel to it. Surprised we didn’t have any face cloths, got them only once the entire trip but the cleanliness every day was great. Pool and beach area pretty awesome, didn’t like that the no reserving pool chairs wasn’t enforced as we would have to hunt for chairs. Surprised not to see any waiters or waitresses for drinks but the amazing staff made up for that when you did get drinks. Biggest complaint we had was the food. Breakfast was good but we ended up going into town for supper every night. The buffet was sub par at best. We were only allowed 3 à la carts and was able to get into 2 which both were fantastic. We also were surprised that there wasn’t much of a lobby bar that was open passed 11. We could get drinks at the sports bar til 10:30 and then would have to go up to the disco. I think if they had the beach bar open til midnight that would have been awesome! I wish we were notified about having to be on the privileged booking to have our fridges stocked with water, beer and pops cause we would have absolutely taken that option! All in all we had a great time, company and staff made the experience for sure. I know reviews are tough to judge but it’s what you make of the vacation and we made it the best one yet!
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Feb 19, 2026
Go somewhere else
Terrible beach The seaweed is terrible the rooms are terrible super out dated No coffee maker/kettle or noting stocked mini fridge This is a 2 star resort The pools are decent the resort is super dated The ocean is dark and the sand is horrible
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Fee: 29.33 MXN (approx. $1.70 USD) (Plus tax) Fixed amount, per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed