General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating408 reviews
Don’t waste your time on this scam
What a scam! I booked this hotel for 3 nights. I had missed my flight the first day so I checked in the following day only to find out that they went ahead and cancelled my reservation without any heads up or at least an email or phone call or returning my money. They basically kept my money and gave my room to someone else. Btw they charge an extra 160 upon arrival. Never heard of a hotel that charges extra fees after you book the room.
Not so Grand.
The hotel is not exactly as the pics on the website. Its very basic in decor, but is close to the beach and shops. I thought i was getting a balcony but apparently not and all i got is windows the did not even keep out the not so loud noises from the streets and nightclub below and sleep was a struggle. It was a pass but would pay a bit more and go somewhere else next time.
All you need
We stayed three nights in one of the condos. It was tiny but had everything two people could want. The location is perfect!!! Two blocks from the beach, walking distance to many restaurants and the view of Diamond Head it unbeatable. The staff was friendly and helpful. The hotel is slightly dated, but overall well kept. Would gladly stay again.
nothing special about this one. very nice staff. its pretty cheap but a great location.. thats the only reason youd want to stay here..it did have a rooftop view though of diamond head and the beach .
Five star location, two star accommodation.
The location of this hotel is absolutely fantastic: across from the beach, close to the aquarium and the zoo.The staff is helpful and polite. They make every effort to help the guests to have a good experience. Beach towels and water floaties are provided on request. Once you enter the room things become different. It does not look like anything than what you have seen on the photos! Thankfully the bed is comfortable, but a bathroom cabinet stands on wiggly legs, and it looks like it comes from a garage sale.The air conditioning unit works, but it is noisy, which does not make for a restful sleep. Things get quirky! The bathroom is very compact, and you may have problems to switch on the shower: it is located under the faucet, and you have to pull it down! In the mini-mini kitchenette.brace yourself for more: The fridge cools your food to the point, where it is frozen-even on a medium setting. The microwave is way up high on a shelf above the fridge. But there is a step stool, so you can see what you are doing! There was a two-burner hotplate, which is also located way up high on a shelf. You can use it by putting it over the sink.. We did that, but for starters we cleaned away the dirt and grease.Cleanliness was not outstanding in the sitting area either: somebody cut his/her finger nails and left them on the couch! ( They charge a cleaning fee!) If you can put up with all of that, the place will work for you, due to the great location. This establishment is in dire need of some updating!