Location
Puerto Rico - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort fee inclusion : • Basic Wi-Fi access in your guest room and public areas
• Fitness Center access (open daily 6:00AM until 10:00PM)
• 20% discount on daily selected services at Zen Spa Océano (subject to availability and cannot be used
with any other discounts or offers.)
• 10% discount on purchases of $150+ at designated outlets(Zen Spa Océano)
• Complimentary Piña Colada tasting at Bagua from 12:00PM to 12:30PM daily
• One hour access at the Olympian sponsored Monica Puig
tennis court (Reservations required)
• Exclusive beach access, including beach chairs, towels and umbrellas
• Comprehensive daily resort activities (reservations may
be required)
• Receive one free cookie at Ice Cream & Cookie Co. or Ice Cream Bar with the purchase of a double scoop cup
• In-room local Puerto Rican coffee & herbal tea
• Unlimited local and toll-free calls
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8502 reviews
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Jan 18, 2025A hotel in the tropics with no air conditioning
It’s 2:30am. I’m wide awake in a hotel room with no air conditioning. The entire hotel is without AC. It’s a sweltering 85 degrees in my room. I’d leave now but there are no hotels available in Puerto Rico as it’s carnival weekend. The staff said to leave the patio door opened and provided a fan.
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Jan 18, 2025No Air Conditioning
Arrived on a Friday and had no warning that the entire hotel did not have the AC working. Room is 77-79 degrees. They said we’ll be “compensated”. Have no idea what type of compensation. We got a fan today. Truly terrible to pay good money and be uncomfortable with no AC.
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Jan 17, 2025
Extremely Disappointed- Should’ve checked out and gone to a different hotel
Stayed in the wave wing. Pros -Location I guess? ( trying to find something positive) -Front desk trying to make things better -Gym ( but make sure you go left to enter, the signs are misleading and all of the newbies go to the right side of the building) -Room and bathroom size was good. Cons -Original room they gave us was dirty. Shower floor was not cleaned and the courtesy robe had stains. -Air conditioning in our room was 76-77 degrees and they said that there is an AC issue in all 3 wings. -Next door guest was smoking weed and constantly coughing throughout the night. Called security and told front desk but did not make a difference. Kept me up all night and so I chose to make use of my time and write this review at 4:30 am. -They said they’re fully booked and offered to move us to the beach wing but the room temp there was 78 degrees! -I couldn’t bear being next to the weed smoker anymore so my only other choice was to wait until after people check out next day to move to a room on the same floor. Crossing fingers that the new room is not hotter than the one we’re in now. -Ice and water machine on our floor was broken Breakfast is from 7 am - 11 am and it can get crowded, so be aware. The buffet is labeled ‘continental’ or ‘upgrade’ so make sure you check or it will cost you more. I should’ve changed hotels on the first day when they gave me that dirty room and the ac was warm. Honestly disappointed in this hotel considering all the ‘positive’ reviews and the Hilton brand.
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Jan 15, 2025
Not what you expect!
Front desk and staff are very kind and professional. We as a company came to the hotel for a week conference, the conference food is not the best. What really made this hotel a 2 star review was the bar. A place where people, friends, and family gather. The staff at the bar could care less about what you want. Even after tipping 20%. They don’t listen, they take their sweet ole time doing every simple task and expect a simple cocktail to take 15 mins. They are verbally rude to you. I will never return to this mid hotel and recommend that you take any sort of business elsewhere. AVOID!!!!
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Jan 09, 2025Nice relaxing getaway.
Picked a great week to get away from 10 degree weather. 80-85 everyday. Our room was a great 2-room suite in the garden view tower. Natalia told us it’s her favorite room and she is right. Great view of the ocean and Spanish ruins. Taxi from the airport was $30 including tip. Ubers to Old Town were $6. Free virgin Pina coladas every day at the pool bar. Staff is very attentive. If you’re a Diners Driveins and Dives fan. There are three in the San Juan area. Any return to San Juan will include the Caribe Hilton.