Property Location: With a stay at Camino Real Polanco Mexico, you'll be centrally located in Mexico City, a 9-minute walk from Museo de Arte Moderno and 11 minutes by foot from Tamayo Museum of Contemporary Art. This 4-star hotel is 1.7 mi (2.8 km) from Castillo de Chapultepec and 1.9 mi (3 km) from Auditorio Nacional.
Rooms: Make yourself at home in one of the 712 guestrooms featuring minibars. Complimentary wireless Internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Amenities: Take advantage of recreation opportunities including a health club and an outdoor pool. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Dining: Stop by La Huerta for lunch, dinner, or brunch, where this restaurant specializes in international cuisine. Dining is also available at the 2 coffee shops/cafes, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily for a fee.
Business, Other Amenities: Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. This hotel has 22 meeting rooms available for events. Free self parking is available onsite.
General Policies & Fine Print
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property uses eco-friendly cleaning productsSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kitBe prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Special Checkin Instructions: Front desk staff will greet guests on arrival.
Know before you go: Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. Free in-room WiFi has a 3-device limit. WiFi in public areas is also free and has a 3-device limit. Parking height restrictions apply. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.
Optional Fees: Fee for buffet breakfast: MXN 424 for adults and MXN 225 for children (approximately) Covered valet parking fee: MXN 125 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2062 reviews
Went to to Mexico City for a weekend and stayed in this hotel and we were so pleased. Our room looked at the garden and pool area which was great as it was quiet compared to the busy city of Mexico. The location is outstanding, close to shops and restaurants. We liked the sushi restaurant at the hotel and the price was pretty good. The pool and fitness center were great but we loved that the room was nice and big compared to other hotels. We will be returning to this hotel as soon as we can. Thank you for making our trip great.
Best architecture ever, expansive grounds with big trees, good swimming, secure, friendly employees, perfect location if you want to walk to Chapultepec Park or Reforma. Not far from Masaryk, a street with excellent restaurants.
Gracious and Beautifully Designed
We spent 3 lovely nights at Camino Real Polanco, an architectural gem and a wonderful example of gracious hospitality. The dining experiences were as nice as the guest rooms. Staff was professional, friendly and knowledgeable (and bilingual).
Showing their true face
The hotel wows with its monastic architecture, but the rooms are dated and without any amenities whatsoever. the eames chair in the corner is a cheap knock-off. But the worst thing is the hotel staff. arrogant reception, completely unhelpful in an emergency situation; l would expect a different outcome as a tourist far away from my home country, from the place which hosts me for my stay. the hotel not worth it's rates.
Still a good choice for style and comfort
Great old school hotel for a taste of old style and grandeur. Perhaps not the most modern of places but still a nice experience. Reception could be more welcoming, felt cold and busy dealing with other things. Check-in was a bit difficult for some reason - we booked a junior suite for more space to work and lounge, but as room window faced a wall we asked for another option - unhelpful reception made this process difficult, same throughout with every small issue eg reactivating room keys that kept getting inactivated for some reasons. Felt like we were bothering them each time. Pool staff and exec lounge staff were great. Exec lounge was fine in terms of food choice and lounge area. Pool area is superb - ideal for a coffee while sitting back and working on your laptop. Wifi was fine everywhere. Japanese restaurant was just fantastic. All in all a great spot. Stayed there a few times, still a good option unless you prefer more modern such as Four Seasons or W nearby. Price was reasonable relative to the experience and room size/cleanliness and hotel facilities. Result: might go back again, but it would help to feel more welcome somehow.