Resort Details
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Concierge desk
- Conference facilities
- Dry cleaning
- Elevators Not Available
- Exercise gym
- Express check-out
- Free high speed internet connection
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Concierge desk
- Conference facilities
- Dry cleaning
- Elevators Not Available
- Exercise gym
- Express check-out
- Free high speed internet connection
- Free parking
- Gift/News stand
- Hairdresser/barber
- Health club
- Luggage service
- Multilingual staff
- Onsite laundry
- Safe deposit box
- Smoke-free property
- Tour/sightseeing desk
- Valet parking
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2836 reviews
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Dec 26, 2025Birthday celebration
The hotel requires update and renewal taking into consideation that the price is too high...........
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Dec 23, 2025Wonderful Stay
I was in Mexico City for 3 nights on business and not looking forward to being away from home during the holiday season. But Camino Real Polanco was surprisingly welcoming and the room was lovely! My bed at your hotel was better than home.
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Dec 23, 2025Very large and ageing property
Hotel is very well located SE of the Polanco neighbourhood (within walking distance). The property is enormous with significant indoor walking distances to get from one part of the hotel to another. Ambiance, fixtures and fittings appear rather old and might use some serious renovation. Rooms have rather old carpets and furniture, creating an unpleasant smell and sub-allergic reactions. Bedsheets and towels had a pungent smell of bleach. Service is done "by the book" but somewhat impersonal, could improve. Apart from the general price level, this place does not live up to the 5 star standard.
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Dec 22, 2025
Clean Rooms but Overpriced Stay
The hotel was clean, and housekeeping did a good job maintaining the room, which I appreciated. However, overall the stay didn’t feel worth the amount I paid. Apart from cleanliness, nothing really stood out. The room was average, and the facilities didn’t match the high price. Service was decent, responses to requests could have been better. While the location is convenient, it doesn’t fully justify the cost. I expected better value, improved service, and more comfort for the price charged. Overall, a clean but overpriced hotel experience.
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Dec 22, 2025
Excellent amenities and great location
Really nice hotel with everything you need to have a great stay in the center of mexico city. Rooms are great, gym/pool area is awesome
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedThis property uses a grey water recycling system and eco-friendly cleaning productsSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kitThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property.
Know before you go: Pool access available from 7:00 AM to 7:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. Free in-room WiFi has a 3-device limit. WiFi in public areas is also free and has a 3-device limit. Parking height restrictions apply.
Optional Fees: Fee for buffet breakfast: approximately MXN 490 for adults and MXN 267 for childrenCovered valet parking fee: MXN 125 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.