Location
Beachfront,Miami BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2321 reviews-
Amazing service
A special thank you to Reggie, the director of pool and beach. His customer service was amazing and he made sure the beach was up to standard. Very attentive and went above and beyond to make our experience unforgettable. Will definitely be visiting again!
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Pool and Beach Luxury
The beach staff was amazing !! I had the pleasure of meeting their Pool and Beach Director Reggie who was super attentive and charismatic. He made my friend and I feel very welcome and taken care of along with his staff. The pool was very clean and taken care of as well but i couldn’t stay away from the beach.
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Nice property right on beach with family pool and separate adult pool.
Nice location in mid beach about 3 miles from southern end of Miami beach and 3 miles from North Beach. Ubers plentiful to get around $35-$55 for rides within a few miles of hotel. Hotel offers onsite restaurant and snack/coffee spot. Great access to beach and very nice walking/jogging trail that goes for miles and miles. Lots of area construction so can get congested on roadways. Not all rooms have beach view so ask if your room does. Nice lobby bar
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Rooms
The reservation, was made over a year ago for a king room with an ocean view. Upon check-in, we were informed that no king rooms were available, & we were instead placed in a queen room located near noisy generators, and an elevator. We were told that we would be contacted as soon as a king room became available, but no one has followed up with us. Furthermore, we had to remind the front desk that Platinum Elite status includes complimentary breakfast, as this information was not communicated to us upon check-in. This has been, by far, the most disappointing experience we’ve had at a Marriott property. The lack of communication, failure to honor the reserved accommodations, and the unacceptable room conditions have made our stay very unpleasant.
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Extraordinary customer service
Planned a mini vacation birthday trip with my mom. A little last minute- and saw the available nights matched our stay. I read other reviews and understand the perspective that a some upgrades can happen. That being said the customer service was extraordinary. That is why the 5 star review. The customer service started at the door- unfortunately didnt get the name of one of our fabulous greeters, Miquel and Leonardo were amazing! So attentive and helpful. Assisted my mom with her walker every day! Maria, concierge, very knowledgeable and kind. Always a greeting and helpful advice. My favorite bartender, Victor- created the most amazing cocktails. Highly recommend the banana old fashioned. Ish made us a wonderful chocolate martini- delicious! The location is excellent- view extraordinary. Based on my experience, highly recommend.