General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6808 reviews
Very disappointing experience from start to finish. Check in proces was terrible, didnt listen to our requests and we were stuck in small room due to construction. The food at the resort is horrible especially the buffet, very low quality. The staff is hit or miss, some people look like they dont want to work there. The rooms tend to have horrible sewer smell and tons of construction around. The drinks are okay, alcohol seems to be watered down and they dont allow shots. Beach is non existant, just an FYI and the crowd was just not a vibe at all. Will not return, dont waste Your time and money. Seems every person we spoke with had the same disappointing experience. Had high hopes for this resort but it turned out to be a huge mistake.
Thank You For Everything!!
Excellent days, it was a very restorative experience with lots of sun and fun. I appreciate the attention of all the staff who were very friendly and polite at all times, making it even more enjoyable the visit. One of the places where I always received a smile during my stay was in the gym with Ariana, a prepared girl and always attentive to the needs. I really enjoyed a lot and I will surely return soon !!!
Not recommended for luxury
I was very disappointed with this resort based on the reviews and recommended by a travel agency. This is my second time at Cancun and I wanted too stay someone luxury. This is by far a 4.5 rating. I would give this resort 2.5-3. When checking in, they do not tell you they are doing construction. They do not have a lobby area. Everyone is crowded in this space trying to check in/out. We had reserved a beach front. When entering the room, we were by grass and a building with loud construction. The room was dirty, floor sticky. Sheets stained. Knats everywhere. They allowed us to switch rooms knowing that's not what we paid for. Our other room had a swim Up but it was still dirty, shower had a roach inside, stains on sheets. Never a nice smell after they cleaned. Quality of towels and wash cloths felt so hard. Shower was huge but you can tell it was never cleaned. Room was so dark because of the dark curtains. Never stayed in a room that looked so dark at a resort. Food- Food was the worse I've ever had a resort. It was so disgusting. They don't have just regular tacos. The chicken is this white chicken that taste like cafeteria food you would eat in elementary school. Nothing was flavorful. Location- You are like 25 minutes from Cancun so the taxis are like $50 there and back so I recommend trying to stay somewhere closer to the city. We ate there once and ate out the rest of the trip which was expensive and we wasted money on a all inclusive. My recommendation is to research an all inclusive very well. Look at guest photos/ food and etc. I do not recommend this resort if you are looking for luxury
No Resort Is Perfect, But This One Is Very Close!
I am an absolute PURPLE FREAK, and this place is all about PURPLE! Love it. This place is even more breathtaking in person. It's fun exploring everything and making it feel like home for a week. The staff is out of this world. Angel and Julietta on the Entertainment Staff are so fun! Not all the food is fantastic, but most of it is. The 24/7 cafe (The Nook) will become your late night friend. You'll also find some adorable raccoons there at night who will gently take food from your hands! So many fun activities within the resort and on the beach. We will definitely be back someday. This area is struggling with the sargassum (seaweed) issue right now, but we know that isn't the resort's fault. We saw people working very hard every day to clean it up. Ironically, the Mexican restaurant (Picante) was not very good. The other dining options were much better. Bartenders are amazing. The vibe of the place is great. If you want complete serenity your whole trip, this place isn't for you. But, if you like just the right amount of energy and nightlife, this place is perfect. This resort celebrated its seventh anniversary while we were there and the entire staff took a group photo on the beach. I found myself in the background watching from the swim-up bar! So cool. I booked this vacation through Apple Vacations and really could not be happier with my purchase. So much fun! Oh, and apparently this is the resort for divorced, middle-aged women to vacation at after their husbands cheat on them with younger women. LOL. Met several throughout the week, treating themselves. So ... don't have a partner? No sweat. Come on down and party with other single ladies! :) My gf and I were amused by it all.
Amazing Trip - first class all the way
This place was recommended by a friend. We absolutely loved everything about this place. It was amazingly beautiful. Staff was beyond great. Pools were fun and 2 great swim up bars. Plenty of other bars around the pools as well. We spent time on the beach, but most of the time in the great infinity pools. Amazing view from each pool. I would highly recommend this place. We took our 21 & 23 year old and they had an amazing time. Plenty to do and some great shows in the evening they enjoyed as well.